1646 Shrinkage Jobs - Page 43

Company Description As India's largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users With a dominant market share of over 93% in the digital insurance aggregator space and annual premium collection exceeding 15,000 crore in FY24,Join us on our mission to make insurance simple, accessible, and effective for all. Role Description The Leader is responsible for overseeing and managing a team of Customer Service Representatives ...

Role & responsibilities : Meeting SLAs consistently by managing the performance of the team. Monitor Resource / capacity planning on a daily / weekly basis. Monitoring project deliveries and ensuring zero delays with high quality standards People Management and ensuring smooth functioning of the process/team. Controlling attrition Focus on Quality within team and for the process & ensuring Compliance of ISO. Managing Client expectations Coach direct reportees to achieve desired result & Performance Management (Appraisals) - Report team’s performance dash boards on a weekly and monthly basis. Management of team productivity - Associate Engagement and Development

We are currently hiring for an exciting opportunity with IGT Solutions Pvt. Ltd. , a leading IT and BPM services provider focused on the Travel, Transportation, and Hospitality domain. Below are the details of the role and the company: Company Overview: IGT Solutions Pvt. Ltd. offers integrated IT-BPM services including Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services, and Consulting Services for global travel industry leaders. With 10,000+ travel industry experts, 15 delivery centers, and a global footprint, IGT is committed to delivering innovation, quality, and cost savings. Equal Opportunity Employer: IGT Solutions is pr...

Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior c...

Handle a team of 30–35 associates in outbound BPO sales, prepare sales reports, dashboards, productivity trackers & conversion metrics, manage multi-channel B2C processes (calls, chats, emails), monitor shrinkage, attrition & team KPIs effectively

Supervise & lead a team of collection agents, ensuring high performance meeting daily/weekly/monthly targets Conduct regular team meetings one-on-one coaching sessions & performance reviews to ensure targets are met interesred call 9235457455 Deepti

Hi Job-Seekers!!! Greeting from ShiningstarsITPL!!! HIRING FOR OPERATIONS TEAM LEAD POSITION Location- Lucknow, Noida & Gurugram Position - Team Lead Requirement - Graduate with minimum 3 years Experience in BPO & 1 year as Operations Team Lead can Apply. ROLE & RESPONSIBILITIES Managing and overseeing the work of employees Monitoring employee performance and providing feedback Assisting in administrative tasks like scheduling meetings Assisting the manager in organising, planning and implementing strategy Handling inventory management and ordering supplies Training and coaching new employees Maintaining records and files Assist in budgeting and resource allocation For Lucknow- Salary - upto...

Hello Job Seekers, Greetings from Shining Stars ITPL!! We are seeking a dynamic and experienced Team Lead to oversee our operations in Noida and Lucknow. Location: Lucknow and Noida Budget - Noida - Upto 7 LPA + Travel Reimbursment + 5 days working Lucknow - Upto 5 LPA ** On Paper experience as a Team lead in any customer care process for at least 1 year into BPO is a must (INTERNATIONAL IS PREFFERED). ** Role and Responsibilities: Oversee daily team operations and ensure productivity. Monitor and evaluate key performance metrics, including shrinkage, attrition, Average Handle Time (AHT), and customer satisfaction (CSAT), implementing improvements as needed. Provide coaching and support to t...

Role Summary We are looking for an enthusiastic Team Leader for Sales Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Revi...

We're Hiring: Team Leader Content Moderation (COMO) Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 1015 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits, ...

Role Summary We are looking for an enthusiastic Team Leader for Sales Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Revi...

Job Description Reports to: Store manager Job Location : Kolhapur Position Summary: Department manager Knowledge, Skills & Abilities: Basic English Hardworking Ability to work under pressure Should be flexible to work in shifts allotted Min. Educational Qualifications : Graduate Experience & Eligibility: Min. two years as a department manager, Age 18-35yrs Duties & Responsibilities : Sales Orientation (ABP V/S Achievement) Customer service Stock Management & Shrinkage Control Maintaining Grooming and Punctuality of self and team Team s trainings Maintaining SDM Standards & Section Hygiene Drives sales through engagement of customers and by maintaining look and feel of department. Documents R...

Role Summary The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer-centric strategies and team leadership. Key Responsibilities Customer Focus Provide exceptional customer service by going the extra mile to ensure customer loyalty. Exhibit emotional intelligence to build trust and rapport with customers. Handle customer queries, concerns, and feedback with professionalism and empathy. Ensure all employees adhere to the companys policies and guidelines, fostering a customer-centric culture. Sales Mastery Drive sales to meet or exceed store sales targets, includi...

Need minimum 1 year of experience in supervisory role. Responsible to meet all agreed client SLAs and performance parameters Provide support to the team by acting as the first line of escalation for customer related queries in order to provide exceptional customer service To embody the spirit of excellence through team building, able leadership and sound people management skills Identify areas of concern and under performance and take corrective measures Responsible for development of team members- team motivation, up-skilling- career development Provide hands-on assistance, share information proactively and troubleshoot for the team in case of problems, both through direct intervention and ...

Roles and Responsibilities Manage finance and accounting operations, including general ledger, accounts payable, accounts receivable, fixed assets, and journal entries. Oversee client handling, team handling, shrinkage control, KPI analysis, quality control, escalation management, and KRA implementation. Ensure timely completion of tasks with high accuracy and attention to detail. Collaborate with cross-functional teams to drive business growth through effective financial planning and decision-making. Analyze data to identify trends and areas for improvement in finance processes. Desired Candidate Profile 4-9 years of experience in finance or accounting role with a focus on BPO industry. Bac...

Provana is hiring for Team Leader ( Legal Back Office ) Work location- Noida Sector 6 Job Type: Permanent Job Mode: Work from Office No. of Openings: 07 Interview Mode: F2F No Virtual Interviews only in person will be entertained Requirements: • Graduation is a must. • 2 years as a Team Leader on papers in International Back Office Process ( Note: No voice, chat and email experience will be considered for this role ) • Should be willing to work in 24*7 working environment. • Excellent verbal / written communication skills • Good with Analytical skills / MS Excel / presentation skills Preferred Background: US insurance ( Property & Casualty, Underwriting, Mortgage, Utility & Other US Back off...

Sr. Executive RTA (Real Time Analyst) Exp - 2-3 years Location NOIDA (Sector-142) Compensation-4.2 LPA Job Summary: Executive- RTA Workforce Management (WFM) plays a crucial role in overseeing workforce planning, scheduling, real-time monitoring, and performance analysis. This function is essential for driving operational efficiency, optimizing resource use, and ensuring high-quality service delivery aligned with client expectations and business goals BPO Understanding: • Reports – Adherence Report, Realtime SL, Shrinkage Report etc. • KPIs (Key Process Indicators) – SL – Service Level (calls answered within threshold), AHT (Average handling Time), Abandon Rate, ASA (Average Speed of Answer)...

Role & responsibilities Manage daily operations of the contact center, ensuring efficient use of resources and meeting performance targets. Supervise a team of agents, providing guidance on customer service standards, product knowledge, and process adherence. Analyze key performance indicators (KPIs) such as AHT, Shrinkage, Attrition, KRA's etc. to identify areas for improvement. Develop strategies to reduce shrinkage and attrition rates through effective training programs and employee engagement initiatives. Collaborate with other departments to resolve complex issues related to billing, sales, or technical support. Candidate Criteria - 2-4 years of experience in BPO Operations Management o...

Responsibilities: * Manage team performance & productivity * Ensure customer satisfaction through CSAT monitoring * Oversee rostering & floor management * Lead by example with strong communication skills Provident fund Annual bonus

Roles and Responsibilities Manage a team of healthcare professionals responsible for medical billing, claims processing, and customer service. Oversee daily operations to ensure efficient workflow management, quality control, and adherence to SLA targets. Develop strategies to reduce attrition rates through effective training programs and employee engagement initiatives. Collaborate with cross-functional teams to identify areas for improvement in healthcare processes and implement changes accordingly. Analyze performance metrics such as AHT, CSAT, SLA compliance, shrinkage rate, etc. to optimize team efficiency. Share CV on neelam.shahu@teleperformancedibs.com Contact - 9594690866

Bulk Hiring | Team Leads International Voice Process Location: Noida Mode: Work from Office Industry: BPO / Customer Service Work Type: Full-Time Experience Required: 1 to 6 years About the Company: We are a trusted recruitment partner for multiple international BPO brands across India. Currently, we are hiring experienced professionals to join as Team Leads for a premium International E-commerce Voice Process . This is a bulk requirement , and we are looking for immediate joiners. Key Responsibilities: Lead, manage, and mentor a team of customer service executives. Ensure adherence to performance metrics such as AHT, CSAT, Quality, and SLA. Conduct regular team huddles, performance reviews,...

Role & responsibilities I. Purpose of the Position Processes complex tasks, implements new tasks and/or manages existing tasks without supervision . Provides guidance, instruction and direction to the team of client associates and client analysts. Ensures to maintain and meet the quality and quantity standards, with timelines. Responsible for meeting quality, quantity, and timeliness requirements. II. Principal Responsibilities # Responsibilities Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Description (Do in order to/to ) 1. Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, pr...

Leading BPO in Pune Hiring For Team Leader/Assistant Manager International Process CTC UPTO 7.5 LPA Require min 1 Year as Team Leader Experience in International BPO Strong in Operations Matrices like Attrition, Shrinkage, CSAT Shifts 24*7 Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in ac...

Leading BPO in Kolkata Hiring For Team Leader/Assistant Manager International Voice Process CTC UPTO 8 LPA Require min 1 Year as Team Leader Experience in International BPO in VOICE PROCESS Strong in Operations Matrices like Attrition, Shrinkage, CSAT Shifts 24*7 Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates including work and att...

Leading BPO in Kolkata Hiring Operations Manager- International Voice Process Must be working as a Manager or Tenured Deputy Manager in BPO in International Voice Process Handled Team Span of 80+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPS CTC UPTO 15LPA Candidate willing to relocate can also Apply Looking for Diversity Candidates Immediate joiners/ 1Month notice Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for ...