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WalkIn_Team Leader Operations_International Process

WalkIn_Team Leader Operations_International Process

IGT Solutions

4 - 7 years

4 - 6 Lacs

Gurugram

Posted:3 weeks ago| Platform:

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Skills Required

attrition team leader inbound shrinkage voice sla aht

Work Mode

Work from Office

Job Type

Full Time

Job Description

exciting opportunity

Company Overview:

Equal Opportunity Employer:

Job Title:

Key Responsibilities:

Lead and manage a team of 1520 members.
Drive team performance across productivity, quality, shrinkage, and attrition.
Provide regular coaching and support to team members.
Review and recommend improvements to processes to enhance performance and CSAT.
Identify training needs and address process gaps.
Monitor performance and conduct weekly coaching sessions.
Handle floor support and escalations.
Ensure achievement of individual contributor (IC) targets.
Maintain AHT levels as per targets across tenure buckets.
Utilize basic computer skills, especially MS Excel.

Requirements:

Prior experience in handling international processes.
Experience in team management and supervision.
Excellent verbal and written communication skills in English.
Strong organizational and analytical abilities.
Flexible to work in a 24x7 environment.

Interested candidates can share their CV at sonam.singh1@igtsolutions.com( 9953150816)

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IGT Solutions

Information Technology and Services

New Delhi

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