1646 Shrinkage Jobs - Page 44

Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior c...

Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior c...

Role: Team leader Operations location: Noida 5 days working with rotational shift and off 1 year experience required into team handling good communication skills International Bpo experience needed for more info kanak 8287348253

Role:Team Lead Service Desk Exp:4 yrs Team Lead Skills:Service desk,Windows Troubleshooting,Outlook configuration,International Voice Porcess,Microsoft App Troubleshooting Loc:Bangalore Diversity Only Cont:Naman 8890377950.naman.ghrs@gmail.com Required Candidate profile Required Diversity Candidates Only (Females)

We are currently hiring for an exciting opportunity with IGT Solutions Pvt. Ltd. , a leading IT and BPM services provider focused on the Travel, Transportation, and Hospitality domain. Below are the details of the role and the company: Company Overview: IGT Solutions Pvt. Ltd. offers integrated IT-BPM services including Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services, and Consulting Services for global travel industry leaders. With 10,000+ travel industry experts, 15 delivery centers, and a global footprint, IGT is committed to delivering innovation, quality, and cost savings. Equal Opportunity Employer: IGT Solutions is pr...

IGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services and Consulting Services to the Travel industry worldwide. IGT boasts of a talent pool of over 10,000+ travel industry experts with its 15 state-of-the-art delivery centres and worldwide operational presence. IGT, through its innovative solutions and services, offers a unique value proposition in terms of quality, flexibility a...

Required 3 to 4 Years Experience in WFM/RTA Skills- WFM/Real time analysis/Capacity Planning/Scheduling/Shrinkage/Occupancy CTC- 6 LPA Mangalore WFO Night shifts Only graduates 5 Days working International Bpo Exp required Contact-9509529566 (Neha)

IGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services and Consulting Services to the Travel industry worldwide. IGT boasts of a talent pool of over 10,000+ travel industry experts with its 15 state-of-the-art delivery centres and worldwide operational presence. IGT, through its innovative solutions and services, offers a unique value proposition in terms of quality, flexibility a...

Hello Jobseekers!! Greetings from Karyarth!! Hope all are doing great!! We have come up with a brand new opening for one of the biggest matrimonial company in India, if you are looking to work with most renowned client you are on the right place. Key Details Role: Post Sales Manager Experience: 5-8 years in B2C inside sales and customer service leadership Location: Bangalore Team Size: 30+ professionals (including ASM and Team Leaders) Compensation: Up to 15 LPA fixed + 3 LPA variable (performance-based) Work Schedule: 5-day workweek with 2 rotational offs Language Requirements: Tamil, Telugu, or Kannada proficiency mandatory Interview Process: 4 rounds (HR telephonic, 2 video rounds, 1 F2F ...

KEY RESPONSIBITILES: To manage P&L of the station To ensure that the topline and the bottomline targets of the station are achieved. To generate revenue through Radio and Solutions business To ensure smooth & effective operations To ensure implementation of systems and procedures To build listenership/ audience through programming, digital initiatives and PR To manage team – recruit, training, guidance, attrition management To build synergy across functions – Revenue, Programming, Finance, Marketing To ensure that the technical equipment and infrastructure of each station is maintained and managed. TEAM SIZE 8-10 direct reportees INTERNAL STAKEHOLDER MANAGEMENT: Functional teams Regional tea...

At least 4 years of experience into BPO/Customer service industry 1-2 years of experience as a Team Leader Mandate Must be aware of shrinkage, attrition,AHT,NPS,CSAT Excellent Communication Skills (Spoken & Written) HR Deeksha Connect on 7697428237 Required Candidate profile Must have 1+ years of experience as a TL Under Graduate can apply. Need excellent communication in English Should have handled a team of 15+ people ops TL - Noida. Inside Sales TL - Gurgaon.

Opening in good mnc in BPO company We Looking For A Motivated And Experience ,Team Lead to manage our International Voice process on banking products and have strong ladership skills ,expertise in process management and US collections. Required Candidate profile exp 8-10 yrs with an international voice process Timing: US Shifts Edu: Graduation is mandatory Location:Bhayandar Mumbai share cv:yashl@peshr.com7387026701 Perks and benefits Good salary package

Hiring: Ops & Sr. Ops Managers - Aviation Process Min 11 yrs-18 yrs exp, GDS (Amadeus/Sabre) req, Aviation domain a must Package upto 28 lpa" depends on designation and years of exp" Call on 7042331616 or drop cv on supreet.imaginators@gmail.com

Operations Manager /Manager Operations BPO /BPO Operations Manager 2 yrs exp as BPO Ops Manager (AM/DM cannot apply) SLA ,Attrition,Shrinkage, CSAT,AHT Immediate joiners Amit 8851792136/Neha 8287267407

Job Opportunity: Senior Manager - Operations at IGT Solutions Location: Gurgaon IGT Solutions is seeking a highly skilled and experienced Senior Manager of Operations to oversee and lead multiple client business operations in our Global Digital BPM Contact Center Services environment. As a key member of our leadership team, you will report directly to the GM/VP Global Operations and manage a large team of 500-1000 FTEs across multiple business accounts. Key Responsibilities: Take ownership and responsibility for the P&L and overall Operations Management of 500+ FTE International Voice Customer Service Operations. Lead and drive both strategic and tactical operational direction for the operat...

KEY RESPONSIPONSIBILITIES: • Responsible In Managing The Team of 20 to 30Agents. • Setting And Meeting Performance Targets for Accuracy, Efficiency and Quality and • Ensuring meeting Clints SLA. • Monitor and Track the performance with respect to SLA’s, Clint satisfaction. • Maintaining Up-to-date Knowledge of Process developments. • Assist with Assistant .Manager/Manager from the end User’s Point of View. • Monitor the performance standards of the team against planned objectives, and recommending and/or taking corrective actions. • Document, examine and report quality issues their response and suggest possible improvements. • Taking care of attrition and shrinkage. QUALIFICATION & EXPERIENC...

Hiring: Ops & Sr. Ops Managers - Aviation Process Min 9-17 yrs exp, GDS (Amadeus/Sabre) req, Aviation domain a must Six Sigma certification preferred Team & Client mgmt | 24/7 shifts | Noida CTC: 15-28 LPA Call Vikas 8527840989 Required Candidate profile Min 14-15 yrs in aviation ops, 7-10 yrs in team & client mgmt GDS (Amadeus/Sabre) expertise, KPI/SLA handling, aviation compliance, customer service skills, flexible for 24/7 rotational shifts.

Lead and manage a team of 45 calling agents to achieve daily/weekly/monthly targets Monitor and drive performance metrics such as call quality, productivity, conversion, and attendance Implement strategies to reduce attrition and shrinkage while maintaining team morale Conduct regular training, coaching, and one-on-one feedback sessions Ensure compliance with company policies, scripts, and process guidelines Prepare and maintain daily/weekly reports on team performance and KPIs Act as a bridge between the team and management, ensuring smooth communication and timely escalations Motivate and engage the team to achieve high levels of productivity and customer satisfaction Requirements: 2–4 yea...

Hiring: Ops & Sr. Ops Managers - Aviation Process Min 6-15 yrs exp, GDS (Amadeus/Sabre) req, Aviation domain a must Six Sigma certification preferred Team & Client mgmt | 24/7 shifts | Noida CTC: 15-28 LPA Call Latika & WhatsApp CV: +91-9810996899 Required Candidate profile Min 14-15 yrs in aviation ops, 7-10 yrs in team & client mgmt GDS (Amadeus/Sabre) expertise, KPI/SLA handling, aviation compliance, customer service skills, flexible for 24/7 rotational shifts.

Role & responsibilities Collaborate with Client Partner teams to update and refine policies in alignment with evolving organizational and employee needs. Track and drive key performance metrics such as Service Levels (SL), Average Handle Time (AHT), Quality Scores, CSAT, First Contact Resolution (FCR), and Productivity. Manage shrinkage and proactively address attrition through workforce analytics, engagement plans, and structured feedback loops. Lead performance management processes including regular reviews, PIP planning, and career pathing. Drive continuous process improvement initiatives to increase efficiency and optimize resources. Coordinate with HR, Training, Quality, WFM, and other ...

Role Summary We are looking for an enthusiastic Team Leader for Airline Process at Ienergizer Pvt. Ltd. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing Performance Monitoring & Coaching : Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoi...

Role & responsibilities Position Title: Team Leader Non Voice Process (Operations CHAT-EMAIL) Location : Bangalore Experience Required: 1 to 3 years Fluent in English (verbal and written) Role Summary: We are looking for a dynamic and result-oriented Team Leader to manage a team of customer service executives handling international Non voice process. The ideal candidate will be responsible for achieving performance targets, managing team productivity, and maintaining high-quality standards in line with client and organizational expectations. Key Responsibilities: • Lead, mentor, and manage a team of Non voice agents handling customer queries for international clients. • Monitor and drive dai...

Company: Vitality BSS Location: Mahape, Navi Mumbai Website: https://vitalitybss.com/ About Vitality BSS: Vitality is a leading provider of business support solutions for healthcare organizations in India and the USA. As one of the reputed names in the attorney support, medico-legal, medical billing, medical records review and teleradiology services our firm has the expertise to maximize revenue and reduce operating costs for different organizations in this field. Key Responsibilities: Oversee day-to-day operations for Medical Transcription, Medical Record Listing and Medical Record Summarization. Ensure adherence to client-specific guidelines, productivity benchmarks, and quality standards....

IGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services and Consulting Services to the Travel industry worldwide. IGT boasts of a talent pool of over 10,000+ travel industry experts with its 15 state-of-the-art delivery centres and worldwide operational presence. IGT, through its innovative solutions and services, offers a unique value proposition in terms of quality, flexibility a...

Hi Job Seekers, We are excited to announce new opportunities at Noida Location! If you're passionate, driven, and looking to grow your career in a dynamic environment, this is your chance. Explore the details below and apply today / Call @ 9569902470 CTC Up to 6.75 - 7 LPA 5 Days working Shuttle facilities are available Travel Reimbursement will also be provided Role & Responsibilities: Manage and lead a team of customer service representatives Drive performance metrics such as CSAT, SLA adherence, AHT, FCR, and Quality scores Monitor and control shrinkage and attrition Conduct regular team meetings, coaching sessions, and performance reviews Ensure smooth floor operations and timely issue r...