Team Lead

Hello Job Seekers,

Greetings from Shining Stars ITPL!!

We are seeking a dynamic and experienced Team Lead to oversee our operations in Noida and Lucknow.

Location: Lucknow and Noida

Budget -

Noida - Upto 7 LPA + Travel Reimbursment + 5 days working

Lucknow - Upto 5 LPA

** On Paper experience as a Team lead in any customer care process for at least 1 year into BPO is a must (INTERNATIONAL IS PREFFERED). **

Role and Responsibilities:

• Oversee daily team operations and ensure productivity.

• Monitor and evaluate key performance metrics, including shrinkage, attrition, Average Handle Time (AHT), and customer satisfaction (CSAT), implementing improvements as needed.

• Provide coaching and support to team members to enhance their skills and performance.

• Ensure achievement of team goals and objectives related to operational efficiency and quality.

• Drive initiatives to improve CSAT and reduce AHT while maintaining service standards.

• Prepare performance reports for management review, highlighting key metrics and areas for improvement.

What Were Looking For:

• Bachelor's degree in a relevant field.

• 3 years of experience in a BPO or customer service environment, with at least 1 years as a Team lead in any internatioal process.

• Candidates should have excellent written and verbal communication skills, along with strong presentation abilities.

• Proficiency in MS Office applications (Word, Excel, Visio, PowerPoint) would be beneficial

• Strong interpersonal skills and the ability to motivate and engage trainees.

How to Apply:

For any further queries or to get your interview aligned please give a call on - 9580746603 (Pooja Mishra), if incase it misses you can connect with Fauzia - 9569902470.

Please allow us time to revert and request you to drop either a text or drop your resume over the same number.