1646 Shrinkage Jobs - Page 45

Position Summary This position will serve as a key member of the Insurance/Finance Team and Will be reporting to the Service Delivery Manager. Primary Responsibilities 1) The Team Lead will be responsible for understanding operational requirements, researching best practices, assist with the design and implementation of new processes and tools. 2) This position will require the ability to cultivate a team environment that provides exceptional customer service and ensuring all staff members perform at a consistently high level. 3) The ability to motivate, instill accountability and achieve results. 4) Effectiveness of a team of Process Associates. 5) Prepare MIS reports. 6) Interact with Cust...

Hiring for Content Moderation Team leader Exp : 2 to 5 years shift : Rotational shift ( 5 days of working , 2 Rotational off) Skills : Attrition , Shrinkage , Dsat and Csat Location : Uppal , Hyderabad For further details contact HR Sunitha (80954 80327) Email id : sunitha@mrtinfotech.com

Responsibilities: Manage the overall performance of a team of customer service representatives Day-to-day team management in accordance with requirements and SLAs Prompt identification and resolution of issues including implementation of preventative measures. Provide high quality agent coaching to ensure proper understanding of products and services, compliance in clients policies, and delivery of the best customer service Recruits, selects, hires, and trains new personnel and prepares them to respond to customer questions and complaints Provide exceptional people management, mentorship, and career development to members of your team, achieve low attrition levels and high employee engagemen...

SUMMARY Job Description We are currently looking for skilled Real Time Analysts (RTA) to be part of our dynamic Workforce Management team. The successful candidate will be tasked with real-time monitoring, reporting, and performance analysis across operations, demonstrating a solid understanding of workforce metrics and operational KPIs. Key Responsibilities Monitoring and ensuring daily attendance; calculating and reporting attendance percentages. Analyzing and reporting on SLA adherence, occupancy, productivity, shrinkage, and attrition. Compiling headcount data across various processes and creating attrition reports. Tracking daily associate-wise AHT (Average Handle Time) and escalating a...

Job description Should have minimum 4+ years of experience in BPO. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. For Team Lead- Inbound experience is mandatory Interested candidates can reach out to Pavithras19@hexaware.com / 9626261016

Job Title: Team Leader – BPO (Banking Sales Process) Location: Thane Shift: Day Shift / Rotational (as applicable) Experience: 2–4 years in BPO Sales (Banking domain preferred) Qualification: Graduate in any discipline Call 9021641531

Hi Job-Seekers!!! Greeting from ShiningstarsITPL!!! Location- Lucknow Position - Assistant Manager Requirement - Graduate with minimum 6 years Experience in BPO & 2 years as Assistant Manager Operation can Apply. ROLE & RESPONSIBILITIES Managing and overseeing the work of employees Monitoring employee performance and providing feedback Assisting in administrative tasks like scheduling meetings Assisting the manager in organising, planning and implementing strategy Handling inventory management and ordering supplies Training and coaching new employees Maintaining records and files Assist in budgeting and resource allocation Salary- Upto 5.5LPA (Depending upon last drawn) Apply Now! Don't miss...

Hiring Operations Manager- Customer Support Location: Bengaluru/ Pune Looking for maximum 30 days NP Package up to 17 LPA Voice Process Work from office Requirements: Education: Graduate or above Experience: 10+ years of experience in international customer support operations 2+ years of experience working as a Manager handling a team size of 100+ associates Must have experience in International Voice Process Excellent verbal and written communication skills For details email resume to muskan.verma@manningconsulting.in or call at 8595717834

Skill required: Trust & Safety - Content management Designation: Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: Nepali - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do "Accenture is a trusted, inn...

Role- Team Leader Required Candidate profile -Must have min 1 year experience as TL in International BPO. -Must have excellent communication skills in English. Please call or Whatsapp at @ 8453399504 / 8723051470 / 6002281943

About the role The Operations Team Leader - Bilingual is responsible for directing, monitoring, and developing the team of Operations CSRs under his/her charge, providing the necessary tools for your team to perform its tasks in order to ensure ongoing compliance metrics assigned to the account. Required Profile: Must be on Team Leader role for more than 2 years with International BPO Open to work in rotational shifts and week offs Customer Support experience preferable Knowledge of NPS desired English Proficiency - B2 or above Responsibilities: Monitoring a Real time queues KPI management Coaching, mentoring and upskilling the team members Ensure healthy Service Levels; Continuous monitorin...

Urgently hiring WFM / RTA Specialist US Process / NIGHT SHIFT WORK FROM OFFICE Candidates should have experience working in a Debt Collection process as a WFM / RTA Location : KOLKATA WFM Associate General Job Responsibilities: The Workforce Specialist will be responsible for staffing, scheduling and reporting performance for the call center. This team is tasked with ensuring that business goals are met, while maintaining an environment where our entire company can balance business needs with their lives outside of work.Job Duties: Create and monitor agent schedules. Provide real-time scheduling and call flow support. Monitor real-time volume and respond to spikes in list or call volumes in ...

We are looking for a motivated and experienced Team Lead to manage our international voice process focused on banking products such as credit cards, loans, and lending. Required Candidate profile Prior experience 8-10 years in team handling with an international voice process in banking knowledge of credit card, loan, or lending processes is preferred share cv:snehal@peshr.com 9137306440 Perks and benefits good salary package

Responsible for overall Operational Efficiency of the Zone. Ensure stock availability on the floor including proper Product handling. Managing and Improving the Customer satisfaction. Improve the Customer Service by tracking and resolving Customer grievances. Improve Team members operational efficiency through Training and coaching. Managing, Motivating and Mentoring the Team. Control of Shrinkage. Ensure to update the all relevant documents and registers. To follow the defined SOPs.

Should be able to manage a large team and responsible to deliver client mandated KPI that include TAT and accuracy. People Management, Workforce planning, Shrinkage / Absenteeism management, Attrition management, People development. Compliance to internal and external Audit requirement. Ensure timely update of incentive and NSA.Data analysis, client managementEffective communication. Should be able handle high pressure operations team. Qualifications Graduate Job Location

Job Description Company Overview Reliance Retail is India's largest, fastest growing, and most profitable retailer with a diversified omni-channel presence via integrated store concepts, digital, and new commerce platforms. Founded in 2006, Reliance Retail provides superior quality products, unmatched shopping experiences, and serves over 193 million loyal customers across 15,000+ stores in 7,000+ cities. With a strong supply chain, technology infrastructure, and a workforce of over 10,001 employees, Reliance Retail continues to innovate in the retail sector. Job Overview We are seeking a Store Manager to join our team at GAP store . This full-time position is located in Pune. The Store Mana...

Job Description Company Overview Reliance Retail is India's largest, fastest growing, and most profitable retailer with a diversified omni-channel presence via integrated store concepts, digital, and new commerce platforms. Founded in 2006, Reliance Retail provides superior quality products, unmatched shopping experiences, and serves over 193 million loyal customers across 15,000+ stores in 7,000+ cities. With a strong supply chain, technology infrastructure, and a workforce of over 10,001 employees, Reliance Retail continues to innovate in the retail sector. Job Overview We are seeking a Department Manager to join our team at Reliance Retail. This full-time position is located in Pune. The ...

Job Requirement: Graduate in any discipline. Strong communication and analytical skills required. Disciplined in work ethics and should be proactive in approach Flexible in shift starting from 9 am till 11 pm. Ready to take challenges and prepare strategy to meet the team goal Proficiency in MS Office (Excel, Word and PowerPoint) required. Should have minimum 2 years of Support experience related to Sales/Network. Should possess organizational skills. Should be able to inspire the team members to meet company goals and objectives. Should be able to use negotiation skills to achieve results and reach an understanding in the event of a workplace conflict. Job description: Deliver defined Proce...

Role & responsibilities Experience in handling team management Responsible for maintaining SLA and Key metrics like AHT , CSAT Responsible for maintaining daily shrinkage and attrition Responsible for maintaining reports and client management Preferred candidate profile Min 3-4 years in International voice process Comfortable working for night shifts Excellent communication skills

Roles and Responsibilities Provide real-time analysis to support business decisions on service levels, shrinkage, attrition, and forecasting. Develop and maintain accurate capacity plans to meet business needs. Collaborate with stakeholders to identify areas for improvement in workforce management processes. Implement effective resource planning strategies to optimize staff schedules. Monitor and analyze key performance indicators (KPIs) such as SLA compliance and customer satisfaction. Desired Candidate Profile 2-3 years of experience in Workforce Management or related field. Hand on experience in RTA (Real Time Analysis), Capacity Planning, Forecasting, Scheduling, Resource Planning, Servi...

Roles and Responsibilities Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples. B...

We are looking for a qualified team leader to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis. As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration. Ultimately, you should lead by setting a good example and engage the team to achieve goals. Responsibilities Create an inspiring team environment with an open communication culture Set clear team goals Delegate tasks and set deadlines Oversee day-to-day operation Monitor team performa...

Location: Bangalore (Work from Office) Grade: G Designation: Team Executive Shift: Night shift Number of Positions: 1 About the Role: We are seeking a dynamic and experienced Team Lead with a strong background in US Healthcare , specifically in Member Enrollment . The ideal candidate will have proven experience in managing teams, excellent communication skills, and a deep understanding of the healthcare domain. This is a Team Lead role and requires hands-on leadership experience in enrollment processes. Key Responsibilities: Lead and manage a team responsible for US healthcare member enrollment activities. Ensure compliance with CMS guidelines and support processes related to Medicare (prefe...

Min. 5+ years of overall experience in call center work, with 2 year of experience as a Team leader Should have managed team size of min. 20-25 HC. Experience/exposure to work for US clients (Call center/Backend) . Good communication and interpersonal skills Good knowledge of MS Outlook, MS Excel and, MS PowerPoint Creating Report, dashboard, manage bottom quartile team members. Aware on feedback mechanism and performance improvements. Provide inputs on process improvement and opportunities. Ready to work in US time zone and flexible with shifts.

Role & responsibilities Need 2 Malayalam Team leader for Voice Process Need 2 Team Leaders Who had experience in CHAT & EMAIL - Process Need candidate 1 to 3 year's experience in Banking sector Team [ Sales Dept more Preferable] Location: Hebbal - Bangalore Need Immediate to 15 days (30 Days Negotiable) Candidates For more details contact - Charlie - 7330616341 (Do WhatsApp only Don't Call)