1646 Shrinkage Jobs - Page 31

As a potential candidate for this role, you should possess on-paper experience as a Team Leader or Assistant Manager, specifically in the BPO industry with outbound sales experience. It is essential to have a deep understanding of manpower calculation, shrinkage, and attrition, coupled with strong leadership and data analytical skills. Additionally, being target-driven is crucial for this position. If you meet these qualifications and are interested in this opportunity, kindly send your resume via direct message to amit.bhatnagar@lawyerpanel.org.,

As a Team Leader for the Select Service department, you will play a crucial role in managing the team responsible for post-sales experience and membership renewal of our personalized customers. Your primary responsibilities will include overseeing the post-sales service of premium members, mentoring and developing the team, and effectively managing shift operations. To excel in this role, you must demonstrate proactive leadership, patience, and the ability to thrive in a high-pressure environment. A successful Team Leader is one who possesses in-depth product knowledge, exceptional communication skills, strong problem-solving abilities, and a dedication to providing top-notch customer servic...

TEAM LEADER || INTERNATIONAL BPO | BANGALORE / GURGAON On Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team Lead Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate) For - BANGALORE / GURGAON CTC - Up to 12.5LPA Need Only Graduates Willingness to work in rotational shifts and on rotational offs Excellent verbal and written communication skills 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years ...

Hiring Team Leader for ICICI Lombard contact center @ Vashi Office ** THIS IS AN ON-ROLL OPPORTUNITY WITH ICICI LOMBARD ** Designation : - Senior Team Leader Role : - Handling Customer Service Team Shift Timing : - Female: 7 to 8:30 pm (Any 9.30 hrs.) Male :7 to 12:30 pm (Any 9.30 hrs) + (night shift) Week-Off : - 2 Rotational Week-off Age Criteria : - 25 to 37 Roles and Responsibilities: 1. Develop and implement effective training programs to enhance team performance and productivity.2. Collaborate with cross-functional teams to resolve complex issues and improve overall process efficiency.3. Analyze KPIs such as AHT, Shrinkage, Attrition, Csat, Dsat, FCR, Average Handle Time (AHT), First C...

Roles and Responsibilities Manage a team of customer support agents through chat process, ensuring timely resolution of customer queries and issues. Monitor and analyze key performance indicators (KPIs) such as CSAT, SLA, attrition, shrinkage, and floor management to optimize team performance. Provide coaching and training to team members to improve their skills and knowledge in chat support processes. Ensure compliance with company policies, procedures, and regulatory requirements related to customer service. Collaborate with other teams to resolve complex customer issues that require escalation. Desired Candidate Profile 6-10 years of experience in Banking/BPO industry with expertise in Ch...

We are seeking an experienced and dynamic Team Lead Operations with proven expertise in managing processes. The ideal candidate will be responsible for leading a team of associates, ensuring process excellence, maintaining SLAs/KPIs, and driving performance in line with organizational goals. This role requires strong communication skills, people management capabilities, and prior experience in international voice/non-voice processes (BPO/KPO/shared services). Key Responsibilities: Manage day-to-day operations for an international process, ensuring delivery of service as per client requirements. Monitor team performance, track KPIs, and ensure achievement of SLA targets such as quality, produ...

Roles and Responsibilities Manage a team of sales professionals to achieve targets and improve customer satisfaction. Develop and implement strategies to reduce shrinkage, attrition, and improve CSAT scores. Monitor team performance metrics such as AHT, Shrinkage, Attrition, CSAT, Sales process adherence. Identify areas for improvement and take corrective actions to optimize team productivity.

TEAM LEADER || INTERNATIONAL BPO || Bangalore or Gurgaon Team Lead in International Voice Exp (Mandate) On Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team Lead Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate) For - Bangalore or Gurgaon CTC - Up to 12.5 LPA Willingness to work in rotational shifts and on rotational offs Excellent verbal and written communication skills 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, S...

BPO International Customer Support Voice process,1 year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Role & responsibilities Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction Insurance Sales (Health) Establish & Manage Relationships / Engagement with the Clients. Oversight of team organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilities To monitor and document the work schedule of staff and absences. Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth Taking weekly and monthly calls with clients to understand the ...

WE HAVE AN EXCELLENT OPENING FOR YOU FROM TOP BPOS IN BANGALORE. Walk -in to " Inspiration Manpower consultancy" to avail these opportunities Available Positions:- Customer Support & Sr Customer Support Technical Support & Sr Technical Support IT Help Desk engineers Server Support. Available Process:- Voice Support Available Shift Timings:- UK Australian US & Day Interview Rounds:- HR Voice & accent Operations Note:- All these rounds are held @ our office. "walk in with a resume & walkout with offer letter" Preferred To Carry:- 5 Copies of Resume 1 Passport size photograph Photo copies of education documents & experience letters if you have prior work experience. Interview Details:- MONDAY T...

Team Leadership and Supervision Lead, motivate, and manage a team of customer service agents to achieve performance targets. Conduct regular one-on-one meetings with team members to provide feedback, coaching, and performance reviews. Ensure that team members are adhering to company policies, procedures, and best practices. Manage team schedules, ensuring adequate coverage and addressing any absenteeism or shift changes. 2. Performance Monitoring and Reporting Monitor and evaluate team performance against KPIs (Key Performance Indicators) such as quality, productivity, and customer satisfaction. Prepare daily, weekly, and monthly reports on team performance, highlighting areas of improvement...

As a Fabric Sourcing Manager for a Captive Factory specializing in Knits & T-Shirts, located in Ahmedabad, your primary responsibility will be to oversee the fabric procurement process. Your role will involve identifying reliable fabric suppliers, negotiating pricing, ensuring timely deliveries, and maintaining quality standards while optimizing costs. You will need to excel in the following key areas: Fabric Sourcing & Procurement: - Identify, evaluate, and onboard fabric suppliers for knits and T-shirts. - Develop strong relationships with mills and fabric suppliers for long-term partnerships. Cost & Supplier Management: - Implement cost reduction strategies while upholding fabric quality....

Email your resume to Swathi@wissenpro.com or call/WhatsApp us at 800-858-2617 Email your resume to Tanuja@wissenpro.com or call/WhatsApp us at 889-702-1143. Job Description: We are seeking an experienced Team Leader to oversee day-to-day operations in our BPO/KPO environment. The ideal candidate will be responsible for driving team performance, managing key metrics such as Attrition, Shrinkage, AHT (Average Handle Time), CSAT, and SLA compliance , and ensuring high levels of employee engagement and client satisfaction. Key Responsibilities: Lead and manage a team of associates to achieve defined KPIs. Monitor and control Attrition, Shrinkage , and ensure optimal resource utilization. Track a...

*Sales Team Leader * Minimum 1- 4 years of experience in a relevant Contact center in outbound voice process *Graduation mandate *Excellent communication in English * 6 days working *Virtual interview *Job location Nagpur call on 7697428237

We are looking for a proactive and results-driven Team Leader to lead and manage a team effectively within a 24x7 operational environment, ensuring high performance, efficient processes, and a cohesive team dynamic while meeting organizational goals. Company Name: Vaco Binary Semantics LLP Work Location: Meerut Type: Permanent Job Shifts: 24*7 working shift environment Work from office Roles and Responsibilities: Proven work experience as a team leader or supervisor for 1-5 years In-depth knowledge of performance metrics; Clarity about the concepts of shrinkage, attrition, utilization, efficiency, productivity, etc. Experience in reporting / dashboards and project reviews Creative thinker to...

Role Overview The Assistant Store Manager at SAADAA will be responsible for overseeing the day-to-day operations of our offline retail store, ensuring an exceptional customer experience, driving sales, and leading a motivated team. The ideal candidate is a proactive leader with strong interpersonal skills, a passion for retail, and the ability to maintain smooth store operations while achieving business objectives. WHAT WILL YOU BE RESPONSIBLE FOR Store Operations Management: Ensure the store operates smoothly, adhering to operational standards, policies, and procedures. Team Leadership: Manage, train, and motivate the store team to deliver exceptional customer service and meet sales targets...

Key Responsibilities: Performance Monitoring: Tracking key performance indicators (KPIs) such as Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT) scores to assess agent performance and identify trends. Feedback and Support: Providing constructive feedback to agents, offering examples of best practices, and brainstorming ways to improve specific behaviors and processes. Training: Developing and delivering training programs for new hires and existing agents to enhance their skills and knowledge. Collaboration: Collaborating with call center management and other departments to identify training needs and implement strategies to improve customer service....

Job Title: Assistant Manager Outbound Sales Location: Mumbai Function: Sales & Business Operations Experience: 6 -12 years Role Overview : We are looking for a high-performing Assistant Manager from a outbound contact center space to lead a large tele-sales team focused on driving business results through outbound calling efforts. The ideal candidate brings deep experience in managing outbound sales teams, strong command over performance metrics, and the ability to drive execution excellence while maintaining service quality . Key Responsibilities: Tele-Sales Team Management Manage and lead a team of 1520 outbound tele-sales executives Ensure daily performance targets (logins, calls, convers...

Experience - Please share your profile at surbhi.malhortra@nlbtech.com Leadership and Team Management: Provide strategic direction and leadership to a team of 60-90 professionals, fostering a high-performance culture. Manage recruitment, training, and development of team members to ensure they have the skills and knowledge to perform effectively. Conduct regular performance reviews, set goals, and provide coaching and mentoring to staff. 2. Operational Excellence: Oversee banking and financial operations, including reconciliation, retail loans, commercial loans, and mortgage processes. Ensure operations are conducted efficiently, accurately, and in compliance with regulatory standards and in...

Job Descriptions: Experience as Assistant Manager Ops in customer Service process for Blended Process should be equipped and have adequate knowledge of Call Centre metrics, understanding & efficiently driving dialler and calling processes. Responsibilities and Desired Skills: Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and revie...

Big C Mobiles Pvt. Ltd., is looking for Assistant Store Manager to join our dynamic team and embark on a rewarding career journey Team Management: You assist in recruiting, training, and supervising store staff This includes providing guidance, coaching, and feedback to help employees perform their duties effectively You also handle scheduling, assigning tasks, and resolving any staff-related issues or conflicts Customer Service: You ensure that customers receive exceptional service by assisting them with their inquiries, resolving complaints, and providing product knowledge You lead by example and motivate the team to deliver excellent customer experiences Sales and Performance Management: ...

Leading BPO in Gurgaon Hiring For Team Leader/Sr Team Leader//Assistant Manager International Voice Process CTC UPTO 12.5 LPA Require min 1 Year as Team Leader Experience in International BPO Strong in Operations Matrices like Attrition, Shrinkage, CSAT Shifts 24*7 Require Excellent Communication skills in English in Written & Verbal Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day...

Roles and Responsibilities Manage daily operations of the team, ensuring efficient handling of customer queries and issues. Oversee shrinkage management to minimize losses and optimize productivity. Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives. Ensure seamless escalation processes for complex cases and maintain high levels of CSAT (Customer Satisfaction). Monitor KPIs such as AHT, SLA, and rostering to ensure compliance with industry standards. Contact - 9594690866 - Neelam Shah Neelam.Shahu@teleperformancedibs.com

Role & responsibilities Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction Insurance Sales (Health) Establish & Manage Relationships / Engagement with the Clients. Oversight of team organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilities To monitor and document the work schedule of staff and absences. Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth Taking weekly and monthly calls with clients to understand the ...