1646 Shrinkage Jobs - Page 30

Administratively manage a team & monitor their performance Motivate and recognize team members through implementation of the R & R programs Analyze various reports to enhance productivity Improve quality of service and increase client delight Prepare and submit periodic reports of Team performance and should identify the gaps/scope of improvement (if Targets are not met). Rostering and Scheduling of agents as per Process requirement Provide end-to-end resolution by taking ownership and doing follow-ups To ensure required login hours of the team to meet the volume of work. To ensure all the members of the team are equipped well to handle customers queries. To meet the Team targets like AHT, Q...

Roles and Responsibilities : Lead a team of telesales agents to achieve daily targets and improve customer satisfaction. Develop and implement effective strategies to reduce attrition and shrinkage rates. Conduct regular performance reviews, provide feedback, and coach team members to enhance their skills. Analyze sales data to identify trends, opportunities, and areas for improvement. Job Requirements : 3-12 years of experience in B2C sales or outbound process. Proven track record in team handling, team leading, or team management roles. Strong understanding of outbound sales principles and techniques. Excellent communication skills with ability to motivate teams.

Send resume: Tanuja@wissenpro.com | Call: 889-702-1143 We're Hiring: Deputy Manager Operations (Content Management Process) Lead and optimize end-to-end operations for a content management process in a dynamic BPO environment. Key Responsibilities: Manage day-to-day operations for the content management team. Ensure accuracy, compliance, and timely delivery of content-related tasks. Drive quality, productivity, and process efficiency through regular monitoring. Lead, mentor, and motivate the team to achieve performance targets. Collaborate with cross-functional teams to streamline workflows and resolve escalations. Candidate should know attrition, shrinkage, capacity planning for team Have m...

Job description Role & responsibilities Ensuring flawless execution of operations with excellent customer service standards , ensuring the smooth running of shift, Ensure proper utilization of team to get the best efficiency in Restaurant. Optimize use of Equipment's. Strict follow on the Hygiene standards which are prescribed by the company to meet the Pizza Production at restaurant, zero compromise. To insure the quality parameters to be followed during the operations. Preferred candidate profile Restaurant manager/ Assistant Manager or similar experience in a reputed QSR brand, Managers with minimum 5-10 years of working experience with QSR

Hi All, Movate Technologies ( Formerly Known as CSSCorp ) is hiring for Team Lead for Technical Support Voice Process. Role: Team Lead - International Voice - Technical Support Exp : 5 + Yrs Location : Ambit IT park, Ambattur Shifts : Flexible to Work in US Shift Notice : 15 days or immediate. Interested? Reach out to me directly at: prithiviraj.pudupatturamamurthy@movate.com Or send your updated resume via email. Responsibilities: # Graduation is mandate # Need excellent communication in English # Should have handled a team of 10 to 15+ people # Must be aware of shrinkage, attrition, AHT, NPS, CSAT # Must have fair understanding of presenting MBR, QBR and WBR # Must be from BPO industry

About the Role We are looking for a skilled Team Lead to manage and drive performance for our US Chat Support Process. The ideal candidate should have experience in handling chat operations, leading teams, and ensuring SLA/KPI adherence. Key Responsibilities Manage chat support team operations Drive SLA & KPI performance (AHT, CSAT, Response Time) Handle escalations and provide real-time support Conduct huddles, feedback, and performance reviews Motivate & mentor the team for continuous improvement Requirements 4 years BPO experience with 1 year as Team Lead (Chat process preferred) Excellent written communication (grammar, typing speed) Strong analytical & problem-solving skills Willing to ...

TEAM LEADER || INTERNATIONAL BPO || VERY VERY EXCELLENT ENGLISH COMMUNICATION SKILLS SHOULD BE THERE ( APPLY ACCORDINGLY) On Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team Lead Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate) For - GURGAON CTC - Up to 12.5LPA Willingness to work in rotational shifts and on rotational offs Excellent verbal and written communication skills 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSA...

Key Responsibilities -Lead, coach, and motivate a team of sales executives to achieve and exceed sales targets. -Drive revenue growth by developing and implementing effective sales strategies. -Monitor team performance and provide guidance, training, and support where needed. -Handle escalations and assist team members in closing key deals. -Analyze sales reports, market trends, and customer feedback to optimize performance. -Ensure team adherence to company policies, sales processes, and compliance guidelines. -Collaborate with senior management to forecast sales, plan campaigns, and achieve business goals. Requirements -At least 2 -9 years in a leadership/ supervisory role. -Strong backgro...

Role & responsibilities Ensuring flawless execution of operations with excellent customer service standards , ensuring the smooth running of shift, Ensure proper utilization of team to get the best efficiency in Restaurant. Optimise use of Equipments. Strict follow on the Hygiene standards which are prescribed by the comapany to meet the Pizza Production at restaurant, zero compromise. To insure the quality parameters to be followed during the operations. Preferred candidate profile Shift manager or similar experience in a reputed QSR brand, Managers with minimum 3-5 years of working expecience with QSR Perks and benefits

Leading BPO in Chennai Hiring For Team Leader/Sr Team Leader//Assistant Manager Domestic Collections Process CTC UPTO 6 LPA Require min 1 Year as Team Leader Experience in BPO *** Language fluency Hindi / Tamil + domestic collection with team handling experience*** Strong in Operations Matrices like Attrition, Shrinkage, CSAT Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities Responsible for the day-to-day supervisi...

Leading BPO in Bangalore Hiring Operations Manager- International Voice Process Must be working as a Manager or Tenured Deputy Manager in BPO in International Voice Process Handled Team Span of 80+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPS CTC UPTO 14PA based on Last CTC and Experience Candidate willing to relocate can also Apply Immediate joiners/ 1Month notice Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for...

Leading BPO in Kolkata Hiring Operations Manager- International Voice Process Must be working as a Manager or Tenured Deputy Manager in BPO in International Voice Process Handled Team Span of 80+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPS CTC UPTO 18PA based on Last CTC and Experience Candidate willing to relocate can also Apply Looking for Diversity Candidates Immediate joiners/ 1Month notice Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including ...

Leading BPO in Gurgaon Hiring For Team Leader/Sr Team Leader//Assistant Manager International Voice Process CTC UPTO 12 LPA Two Way Cabs Require min 1 Year as Team Leader Experience in International BPO Strong in Operations Matrices like Attrition, Shrinkage, CSAT Shifts 24*7 Require Excellent Communication skills in English in Written & Verbal Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the...

SUMMARY Greetings, Excellent Opportunity for Candidates!! Leading Apparel Brand is hiring for Retail Associate Apply Now Hyderabad Minimum- 12th Pass The age will be between 18 and 28 years. Job Responsibilities: - Customer Service Follow grooming standards Welcome and greet every customer Follow Standard Phrases while interacting with customers Introduce yourself and offer a shopping bag to every customer Guide the customer to find the right product within the store Assist Customer if he needs any help Communicate to customers on product range/style, new product innovations, and store promotions/offers. Collate and share customer/merchandise feedback with DMs Target Achievement Achieve set ...

We are looking for a qualified team leader to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis. As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration. Ultimately, you should lead by setting a good example and engage the team to achieve goals. Responsibilities Create an inspiring team environment with an open communication culture Set clear team goals Delegate tasks and set deadlines Oversee day-to-day operation Monitor team performa...

SUMMARY Retail Associate Job Opening at Leading Apparel Brand in Mumbai An exciting opportunity awaits candidates at a leading apparel brand in Mumbai. We are currently seeking Retail Associates to join our dynamic team. Job Responsibilities: Customer Service Uphold grooming standards Warmly welcome and greet every customer Utilize standard phrases when interacting with customers Introduce yourself and offer a shopping bag to every customer Guide customers to find the right products within the store Assist customers as needed Communicate product range, style, new innovations, and store promotions/offers to customers Gather and share customer/merchandise feedback with DMs Target Achievement M...

Roles and Responsibilities Manage a team of linguists to ensure efficient language editing and proofreading services. Oversee daily operations, ensuring timely delivery of projects and meeting client expectations. Develop strategies to reduce shrinkage and attrition rates within the team. Ensure effective communication among team members, clients, and stakeholders through regular meetings and feedback sessions. CONTACT - HR KHUSHI [ 6306076355 ] MAIL - vermakhushi803@gmail.com

Immediate Hiring for Team Leader Location-:Gurugram Shift-: US shift Min 2 Yrs Exp as TL in Int Voice Process Performance Management, Attrition and Shrinkage Call@9354045326 / 9953262467 or share cv to deepak.sharma@shadowplacements.com Required Candidate profile Sal Upto 10 LPA in Gurugram Exp of Voice Process in International BPO. Excellent Communication Skills Rotational Shifts with 5 Days working both side cabs Call@9354045326 / 9953262467

Job description Opening_ Manager Operations_ Navi Mumbai Minimum 2-year experience as an Operations Manager Voice Experience is mandatory. Overall experience of Minimum of 10+ year in BPO voice program from premium contact centers is required. Should have experience in managing team performance. Effective monitoring of champions and providing instant feedback on productivity issues wherever required. Complete administrative functions such as maintaining attendance, addressing disciplinary issues etc. Graduates from any stream or Global Equivalent degree Should be willing to work in rotational shifts 6 days working, Rotational Week Off Location : Ghansoli Interested can share resume on matild...

We are seeking a highly skilled Senior Analyst/Team Lead to lead our Workforce Management (WFM) Capacity Planning team. The ideal candidate will have experience in capacity planning, workforce management, and resource planning, with a strong understanding of scheduling, shrinkage, and AHT (Average Handling Time) management. Responsibilities Develop and implement capacity planning models to optimize workforce utilization and improve efficiency Lead the WFM Capacity Planning team to achieve business objectives and improve customer satisfaction Collaborate with stakeholders to gather requirements and provide data-driven insights to inform business decisions Design and implement scheduling strat...

BPO International Tech Support Voice process,1.5year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

SUMMARY Retail Associate Job Opening at Leading Apparel Brand in Patna An exciting opportunity awaits candidates at a leading apparel brand in Patna. We are currently seeking Retail Associates to join our dynamic team. Job Responsibilities: Customer Service Uphold grooming standards Warmly welcome and greet every customer Utilize standard phrases when interacting with customers Introduce yourself and offer a shopping bag to every customer Guide customers to find the right products within the store Assist customers as needed Communicate product range, style, new innovations, and store promotions/offers to customers Gather and share customer/merchandise feedback with DMs Target Achievement Mee...

WALK IN DRIVE NOIDA Walk-In Details: Date: 30-08-2025 Time: 10:00 AM to 06:00 PM Location: TaskUs, Noida (TaskUs, NSL Techzone, 8th Floor, Plot no 8, Sector 144, Noida 201301) Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments. Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure ...

Team Management: You assist in recruiting, training, and supervising store staff This includes providing guidance, coaching, and feedback to help employees perform their duties effectively You also handle scheduling, assigning tasks, and resolving any staff-related issues or conflicts Customer Service: You ensure that customers receive exceptional service by assisting them with their inquiries, resolving complaints, and providing product knowledge You lead by example and motivate the team to deliver excellent customer experiences Sales and Performance Management: You assist in achieving sales targets and maximizing profitability by monitoring sales performance, analyzing data, and implementi...

Healthcare Operations ("Voice" Patient care services) Key Responsibilities: - Lead, mentor, and motivate a team of executives to consistently achieve individual and team targets. - Oversee the day-to-day operations of the inside sales team, ensuring productivity and efficiency. - Set clear KPIs and monitor performance metrics to drive continuous improvement. - Conduct regular coaching sessions, feedback meetings, and performance reviews. - Develop, implement, and refine sales strategies to maximize conversion and revenue. - Prepare detailed reports and forecasts; share actionable insights with senior management. - Collaborate across departments to ensure a seamless customer experience and ef...