Hiring for healthcare (voice), Customer service(voice), E Commerce Chat for Gurgaon location. Hiring for Customer service chat, kyc, voice for Mohali Location. Salary range: Fresher: 3.5 LPA Candidates with prior relevant experience: 3.6 LPA -5 LPA Working Hours & Shifts: 5 days working, 9 Hours shift, should be open to night shifts. Facilities: Pick and drop with in a range of 30 Km/ Travel reimbursement Medical insurance, Provident fund, Retiral funds etc. Night shit allowances over and above CTC Stable Career Progression Path: Employees are eligible to apply for IGP post completion of 9 months. (Lateral and vertical growth positions) Internal training programs and certification programs. Eligibility: Graduate freshers, Undergraduate with 6 months prior relevant experience may apply Should have good verbal and written communication .
Full Job Description Role Objective: To bill out medical accounts with accuracy within defined timelines and reduce rejections for payers. Essential Duties and Responsibilities: Process Accounts accurately basis US medical billing within defined TAT Able to process payer rejection with accuracy within defined TAT. 24*7 Environment, Open for night shifts Good analytical skills and proficiency with MS Word, Excel, and PowerPoint Qualifications: Graduate in any discipline from a recognized educational institute. Good analytical skills and proficiency with MS Word, Excel, and PowerPoint. Good communication Skills (both written & verbal) Skill Set: Candidate should have good healthcare knowledge. Candidate should have knowledge of Medicare and Medicaid. Ability to interact positively with team members, peer group and seniors Fresh graduates are most Welcome.. Perks and Benefits Paid Time off and Holidays Long Service Recognition Mobile and Internet Allowance COVID Emergency Support Transportation Medical Facility on Premise Mediclaim Insurance - Self & Dependents Voluntary Top Up on Mediclaim Insurance Personal Accidental Insurance Life Insurance Maternity/ Paternity Leave Telemedicine services Day Care Program Provident Fund Employee Pension Scheme Provident Fund (Voluntary) Gratuity Professional Development Calendar Manager Development Programs Domain Knowledge Expertise Maternity/ Paternity Leave Maternity Leave As per ESIC/Maternity Benefit Act whichever is applicable. 5 Paternity leave granted to the father of a new-born. Day care Benefit Program : childcare facilities to all its female associates so that they are able to focus on their work and achieve their career aspirations without compromising on childcare. We provide near site day care facilities tie up information and a reimbursement of up to INR 8000/- per month per child for up to 2 children per family. Paid Time Off and Holidays Under the paid time off program associates are entitled for different types of paid leaves 30 leave (Earned Leave + Casual Leave) per calendar year. Leave accrues every month. Only earned leave up to a maximum of 30 can be carried forward to the next year. 10 Holidays every calendar year; published in the beginning Regards Amit Soni Call or what's App: 9560589907
Job description Role & responsibilities - Conducts reviews and inquiries on identified and suspicious accounts within the specified systems. - Analyzes and reviews potentially fraudulent activity, to ensure minimal loss to the organization. - Interacts with members, as needed, who are reporting fraudulent activity. - Reviews suspicious documentation submitted for new accounts. - Enters and maintains accurate case detail notes for all alerts received and reports type of fraud on each occurrence. Conducts thorough investigations on identified and suspicious accounts within the specified systems. Ability to create a case file with documentation to support the final decision. Monitoring of fraud claims to ensure validity of claim, which may include contacting merchants, financial institutions and/or clarifying customer statements as necessary. Reviews alerts/reports to detect Suspicious Activity, fully understand criteria when a Suspicious Activity Report (SAR) is required along with completing BSA form, writing narrative and gathering supporting documentation. Preferred candidate profile We are seeking a talented and self-motivated Fraud Investigator to join our Fraud Operations team. Candidate will be responsible for all aspects of Fraud investigations as it relates to Application Fraud, Transactional Reviews, Debit/Credit Card Fraud, Check Deposits, ACH/Check returns, as well as the review of any/all related suspicious activity across all products (checking/savings, credit cards, loans and Investment accounts); advising and assisting Management in making and implementing strategic decisions and objectives; and driving business objectives. Should have 1+ years experience in a fraud and risk related role which includes Fraud prevention on bank accounts, cheque and dispute management. Reviewing and verifying fraud related requests. Analyzing customer accounts, products and debit/credit card risk and requesting or inquiring for additional information as necessary through outbound calls. Ensuring compliance with regulatory standards. Ensuring compliance with company/client policies and guidelines. Documenting and effectively communicating reasons for the approval/rejection of transactions.
Responsibilities: Answering Inquiries: Responding to phone calls and other communication channels to address customer questions and concerns about their health insurance plans. Providing Information: Explaining policy details, coverage options, benefits, and limitations to patients. Scheduling Appointments: Helping patients schedule appointments with healthcare providers within their insurance network. Verifying Information: Confirming patient eligibility, benefits, and coverage details with healthcare providers. Handling Claims: Assisting with claim submissions, processing, and follow-up. Resolving Issues: Addressing billing discrepancies, payment inquiries, and other issues related to patient care and insurance coverage. Maintaining Records: Updating patient information and records in the insurance company's system. Following up: Ensuring that patients' needs are met and their issues are resolved. Adhering to Regulations: Following HIPAA guidelines and other relevant regulations regarding patient privacy and data security. Skills and Qualifications: Minimum 3 months of experience in International Voice process. Ug with experience will be entertained. Communication Skills: Excellent verbal and written communication skills are crucial for interacting with patients, healthcare providers, and other stakeholders. Customer Service Experience: Prior experience in a customer service or call center environment is often preferred. Knowledge of Health Insurance: A solid understanding of health insurance terminology, policies, and procedures is essential. Problem-Solving Skills: The ability to analyze situations, identify solutions, and resolve issues effectively. Empathy and Patience: A patient and empathetic approach to handling sensitive situations and addressing customer concerns. Benefits: An employee can Apply for Internal job Posting after Completion of 9 Months. Pilot Process Excellent Remuneration Cab facility in odd hours Well defined carrier Progression Path
Healthcare Operations ("Voice" Patient care services) Key Responsibilities: - Lead, mentor, and motivate a team of executives to consistently achieve individual and team targets. - Oversee the day-to-day operations of the inside sales team, ensuring productivity and efficiency. - Set clear KPIs and monitor performance metrics to drive continuous improvement. - Conduct regular coaching sessions, feedback meetings, and performance reviews. - Develop, implement, and refine sales strategies to maximize conversion and revenue. - Prepare detailed reports and forecasts; share actionable insights with senior management. - Collaborate across departments to ensure a seamless customer experience and effective processes. Required Skills & Qualifications: - Minimum 1 year of experience in a Team Lead role within the BPO industry is mandatory. - Proven experience in managing and motivating teams. - Excellent communication, interpersonal, and leadership skills. - Strong analytical and problem-solving abilities. - Ability to thrive in a fast-paced, environment. - Bachelors degree in any relevant field. - Immediate joiners will be given preference. What We Offer: - 5-day work week with 2 weekly offs - Dynamic and supportive work culture - Growth opportunities and performance-based incentives
Responsibilities: Answering Inquiries: Responding to phone calls and other communication channels to address customer questions and concerns about their health insurance plans. Providing Information: Explaining policy details, coverage options, benefits, and limitations to patients. Scheduling Appointments: Helping patients schedule appointments with healthcare providers within their insurance network. Verifying Information: Confirming patient eligibility, benefits, and coverage details with healthcare providers. Handling Claims: Assisting with claim submissions, processing, and follow-up. Resolving Issues: Addressing billing discrepancies, payment inquiries, and other issues related to patient care and insurance coverage. Maintaining Records: Updating patient information and records in the insurance company's system. Following up: Ensuring that patients' needs are met and their issues are resolved. Adhering to Regulations: Following HIPAA guidelines and other relevant regulations regarding patient privacy and data security. Skills and Qualifications: Minimum 3 months of experience in International Voice process. Ug with experience will be entertained. Communication Skills: Excellent verbal and written communication skills are crucial for interacting with patients, healthcare providers, and other stakeholders. Customer Service Experience: Prior experience in a customer service or call center environment is often preferred. Knowledge of Health Insurance: A solid understanding of health insurance terminology, policies, and procedures is essential. Problem-Solving Skills: The ability to analyze situations, identify solutions, and resolve issues effectively. Empathy and Patience: A patient and empathetic approach to handling sensitive situations and addressing customer concerns. Benefits: An employee can Apply for Internal job Posting after Completion of 9 Months. Pilot Process Excellent Remuneration Cab facility in odd hours Well defined carrier Progression Path