Tele Counsellor

Planedway Services

0 - 5 years

3 - 5 Lacs

gurugram

Posted:1 month ago| Platform:

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Skills Required

patient care patient counselling hospital sales patient relations counselling healthcare sales

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Deliver telephonic counseling, addressing client concerns and queries with empathy.
Offer appropriate advice and practical solutions tailored to individual needs.
Maintain accurate records of all client interactions and follow-ups.
Collaborate with team members for comprehensive client support and refer clients to additional services when needed.
Adhere to professional and ethical guidelines in all counseling activities.
Stay updated on best practices in tele counseling.

Required Qualifications

Bachelors degree in psychology, counseling, social work, or a related field.
Prior experience in counseling or customer service is preferred.
Certification or licensure in counseling may be required in some regions.
Continuous professional development is important.

Essential Skills

Excellent verbal communication and active listening skills.
Empathy, patience, and problem-solving ability.
Ability to handle confidential information and remain calm under stress.
Proficient record-keeping and use of client management software.
Crisis intervention and client relationship management.

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