Team Lead

Healthcare Operations ("Voice" Patient care services)

Key Responsibilities:

- Lead, mentor, and motivate a team of executives to consistently achieve individual and team targets.

- Oversee the day-to-day operations of the inside sales team, ensuring productivity and efficiency.

- Set clear KPIs and monitor performance metrics to drive continuous improvement.

- Conduct regular coaching sessions, feedback meetings, and performance reviews.

- Develop, implement, and refine sales strategies to maximize conversion and revenue.

- Prepare detailed reports and forecasts; share actionable insights with senior management.

- Collaborate across departments to ensure a seamless customer experience and effective processes.

Required Skills & Qualifications:

- Minimum 1 year of experience in a Team Lead role within the BPO industry is mandatory.

- Proven experience in managing and motivating teams.

- Excellent communication, interpersonal, and leadership skills.

- Strong analytical and problem-solving abilities.

- Ability to thrive in a fast-paced, environment.

- Bachelors degree in any relevant field.

- Immediate joiners will be given preference.

What We Offer:

- 5-day work week with 2 weekly offs

- Dynamic and supportive work culture

- Growth opportunities and performance-based incentives