Executive and Sr, Executive

Responsibilities:

Answering Inquiries:

Responding to phone calls and other communication channels to address customer questions and concerns about their health insurance plans.

Providing Information:

Explaining policy details, coverage options, benefits, and limitations to patients.

Scheduling Appointments:

Helping patients schedule appointments with healthcare providers within their insurance network.

Verifying Information:

Confirming patient eligibility, benefits, and coverage details with healthcare providers.

Handling Claims:

Assisting with claim submissions, processing, and follow-up.

Resolving Issues:

Addressing billing discrepancies, payment inquiries, and other issues related to patient care and insurance coverage.

Maintaining Records:

Updating patient information and records in the insurance company's system.

Following up:

Ensuring that patients' needs are met and their issues are resolved.

Adhering to Regulations:

Following HIPAA guidelines and other relevant regulations regarding patient privacy and data security.

Skills and Qualifications:

Minimum 3 months of experience in International Voice process. Ug with experience will be entertained.

Communication Skills:

Excellent verbal and written communication skills are crucial for interacting with patients, healthcare providers, and other stakeholders.

Customer Service Experience:

Prior experience in a customer service or call center environment is often preferred.

Knowledge of Health Insurance:

A solid understanding of health insurance terminology, policies, and procedures is essential.

Problem-Solving Skills:

The ability to analyze situations, identify solutions, and resolve issues effectively.

Empathy and Patience:

A patient and empathetic approach to handling sensitive situations and addressing customer concerns.

Benefits:

• An employee can Apply for Internal job Posting after Completion of 9 Months.
• Pilot Process
• Excellent Remuneration
• Cab facility in odd hours

Well defined carrier Progression Path