Shift Manager – Global Freight Forwarding Operations

Job Title: Shift Manager – Global Freight Forwarding Operations
Location: Mumbai (On-site only)Experience: 4–8 yearsSalary: ₹11 – 16 LPAWe are a leading international freight forwarding company looking for an experienced and hands-on Shift Manager to lead one of our high-volume operational shifts (Export / Booking / Import) in Mumbai.This is a critical leadership role in a fast-paced, 24/7 global logistics environment where you will directly manage a team of 10–20 executives, drive operational excellence, ensure profitability per shipment, and maintain the highest standards of service delivery across ocean (FCL/LCL) and air freight.Key ResponsibilitiesEnd-to-end shift management for sea and/or air freight shipmentsTeam handling, performance monitoring, scheduling, training & coachingShipment coordination, documentation, customs compliance, vendor management & issue resolutionFirst point of escalation for operational challengesDriving KPIs – on-time performance, documentation accuracy, customer satisfactionMonitoring revenue per job, cost control, invoicing accuracy & profitabilityEnsuring data integrity in internal systems (BO, CRM platforms like Salesforce, etc.)Must-Have Requirements4+ years of core operations experience in freight forwarding / logistics (ocean and/or air)Minimum 2 years in a supervisory / team leader / shift in-charge role within freight forwarding or shipping linesHands-on experience in shipment coordination, vendor communication, documentation & issue resolutionPreviously managed a team size of 10–20 membersExcellent English communication (spoken & written)Graduation is mandatoryCurrently based in Mumbai and able to join within 30–45 daysIf you thrive under pressure, love leading teams in global logistics, and have a strong track record in freight forwarding operations, we want to hear from you!