You are applying for the position of Freight Forwarding Delivery Manager in Mumbai. As a Freight Forwarding Delivery Manager, your role will involve representing the project as an FF/Logistics expert. You must possess excellent communication skills, relationship-building abilities, and interpersonal skills. Your responsibilities will include leading teams, managing people, handling conflicts, influencing stakeholders, and working closely with customers to establish an ocean Logistics/Freight forwarder team. You should be proactive in driving internal initiatives with a high sense of urgency and be able to meet deadlines while delivering quality outputs within the timeline. Key Responsibilities: - Representing the project as an FF/Logistics expert - Effective communicator with excellent relationship-building & interpersonal skills - Strong analytical, problem-solving & organizational abilities - Experience in leading teams with high visibility and performance-driven - People Management, Conflict Management, and Influencing Skills - Working closely with the Customer, multiple stakeholders to set up and establish an ocean Logistics/Freight forwarder team - Proactively driving internal initiatives with a high sense of urgency - Working towards deadlines and delivering quality outputs within the timeline Qualifications Required: - Graduation in any field - Preferred Degree in Commerce, International Trade, Logistics - Excellent communication skills and fluency in English - Experience in back office setups will be an added advantage,
Job Title: Shift Manager – Global Freight Forwarding Operations Location: Mumbai (On-site only) Experience: 4–8 years Salary: ₹11 – 16 LPA We are a leading international freight forwarding company looking for an experienced and hands-on Shift Manager to lead one of our high-volume operational shifts (Export / Booking / Import) in Mumbai. This is a critical leadership role in a fast-paced, 24/7 global logistics environment where you will directly manage a team of 10–20 executives, drive operational excellence, ensure profitability per shipment, and maintain the highest standards of service delivery across ocean (FCL/LCL) and air freight. Key Responsibilities End-to-end shift management for sea and/or air freight shipments Team handling, performance monitoring, scheduling, training & coaching Shipment coordination, documentation, customs compliance, vendor management & issue resolution First point of escalation for operational challenges Driving KPIs – on-time performance, documentation accuracy, customer satisfaction Monitoring revenue per job, cost control, invoicing accuracy & profitability Ensuring data integrity in internal systems (BO, CRM platforms like Salesforce, etc.) Must-Have Requirements 4+ years of core operations experience in freight forwarding / logistics (ocean and/or air) Minimum 2 years in a supervisory / team leader / shift in-charge role within freight forwarding or shipping lines Hands-on experience in shipment coordination, vendor communication, documentation & issue resolution Previously managed a team size of 10–20 members Excellent English communication (spoken & written) Graduation is mandatory Currently based in Mumbai and able to join within 30–45 days If you thrive under pressure, love leading teams in global logistics, and have a strong track record in freight forwarding operations, we want to hear from you!