Services Engineer

So, what’s the role all about?

The Managed Operational Services Engineer is responsible for the remote support and maintenance of the NICE platforms at the customer site. The MOS Engineer will manage NICE related issues and outages in a timely manner and enhance the client's ability to maintain the NICE system.  In addition, the MOS Engineer will assist with NICE projects, installations, and change management as required to support the customer’s environment and infrastructure

How will you make an impact?

Have you got what it takes?

• Must have a minimum of 2-4 years of proven experience with the following:

  • Nice experience – advantage
    • Experience working with voice and data networks in the capacity of design, implementation or project management. • Microsoft operating systems, Networking, SQL, Security and VoIP technology. • Telephony experience and certifications – TDM, VoIP and CTI – advantage.  • HP, MCSE, MCP certifications – advantage. • Certified on all NICE Systems solutions – advantage.
  • Experience of working in medium or large teams. Must be a Team player.
    

  Customer Communication

  • 
    High customer service orientation. • Well represents NICE in front of customers, both verbally and in writing. • Can express themselves appropriately both verbally and in writing. • Copes well with conflicts and is able to resolve them.

   

  Technology related skills

  • Is able to learn and adapt a new technology independently and fast. 
    • Can identify solutions even when not all technical information and data are available. • Works methodologically and follows the process.

   

  Work Style

  • 
    Ability to work independently.
  • Strong sense of self responsibility and accountability.
    • Works well in alignment and coordination with the customer designated team. • Collaborative and shares knowledge and experience. • Can adjust well to constantly changing environments.

What’s in it for you?

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Requisition ID: 9292