Services Engineer

Company Description

PRD Rigs is one of the leading drilling and exploration rig manufacturers in the world with over 50 years of experience. Established in 1972, the company manufactures and exports a comprehensive range of rigs including water well drilling, surface exploration, mining, geotechnical, solar projects, cathodic protection, and customized rigs. PRD Rigs has exported more than 2500 rigs across 75+ countries, consistently delivering quality products tailored to meet current mining standards and norms. The company holds an ISO 9001:2015 certification and employs a dedicated workforce of over 500 skilled professionals to ensure superior performance and reliability.

Role Description

This is a full-time, Off / on-site role located in Perundurai for a Senior Services Engineer. The Senior Services Engineer will be responsible for troubleshooting, providing field service support, offering technical support, and performing maintenance and repair tasks. The role involves interacting with clients, diagnosing technical issues, and ensuring that rigs are operating efficiently and effectively.

Ø Installation and commissioning of Drilling rigs.

Ø Training to customer engineers about Rig operation.

Ø Showcasing performance of rig and getting performance and commissioning certificate.

Ø Attending the Service request and Correcting service complaints, modifications, retro fitments .

Ø Providing feedbacks on product performance and improvements according to the application to internal teams.

Ø  Training to the customers on rig preventive maintenance and daily maintenance which can help to improve our spare parts sales.

Ø Creating the service kits - for exploration rigs along with wear and tear parts kits for its main sub-assemblies & compressors.

Ø Promoting service kits - for the wear and tear parts of the exploration rigs to the internal marketing team will help increase our sales revenue.

Ø Developing the preventive maintenance chart - for exploration rigs, Deck engine & compressors

Ø Attending the Customer Service calls and Responding to it on time.

Ø Sharing core drill knowledge and spare parts information with the internal team.

Ø Finding the new customers and achieving the set spares sales target of their sales area.

Qualifications

• Troubleshooting and Maintenance & Repair skills
• Field Service experience
• Strong Communication skills
• Technical Support capabilities
• Excellent problem-solving skills and attention to detail
• Ability to work independently and manage time effectively
• Bachelor’s degree in Engineering or a related field
• Experience in the drilling and exploration industry is a plus