ServiceNow Technical Consultant -HRSD

Type: Contract

Location: Remote

Duration: Initial 6 Months with possible extension

Rate: $22 per Hour

The candidate will play the role of a ServiceNow Technical Consultant on the ServiceNow Platform Team within the organisation. This position requires the candidate to be an expert in ServiceNow design and development principles that enable them to collaborate within a team. The candidate should be able to receive requirements, suggest solutions, and develop using ServiceNow best practices. The candidate will primarily focus on the following ServiceNow Modules: HRSD, HR Enterprise Lifecycle Management, and ESC Service Portal.

Responsibilities:

• Design, configure, and implement solutions within the ServiceNow HRSD module, including Employee Center, Talent Development, COE, Case Management, Knowledge Management, Lifecycle Events, and Integrations with HRMS systems.
• Collaborate with HR stakeholders and business analysts to gather and translate business requirements into technical solutions.
• Develop and implement HR workflows, business rules, UI policies, client scripts, performance analytics dashboards.
• Follow ServiceNow HRSD best practices to ensure data integrity, compliance, and a consistent user experience across all HR touchpoints.
• Monitor and optimize HRSD modules through the implementation of Performance Analytics tailored to HR metrics and KPIs.
• Customize ServiceNow HRSD modules to meet client requirements while adhering to best practices.
• Take part in scrum development activities for complex requirements & project activities
• Provide support for post-implementation activities, enhancements, and issue resolution.
• Create/maintain API & data integration processes between ServiceNow and other services
• Collaborate with ServiceNow Support concerning issues and other technical aspects of the ServiceNow platform

Knowledge and Skill Requirements:

• Proven experience in understanding & capturing business requirements, streamlining complex business / IT processes, and help manage / deploy ServiceNow capabilities / features in an agile manner
• Knowledge in Performance Analytics module is a must – Ideally with HR Module.
• Good leadership skills coupled with exceptional judgment and tact.
• Understanding of the ServiceNow best practices for development & configuration
• Excellent knowledge and experience developing in JavaScript and on the ServiceNow Platform
• Strong analytical skills capable of assessing complex business requirements from real world scenarios and the ability to translate them into actionable target requirements
• Strong verbal and written communication skills
• Good relationship building, facilitation & influencing skills, and experience of leveraging these on business leadership contexts
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change
• Working on Agile / Scrum development process.

Certifications:

• Certified ServiceNow Administrator (CSA)
• Certified Application Developer (CAD)
• ServiceNow CIS - HRSD (preferred)

Education & Work Experience:

• Bachelor's Degree in Computer Science or equivalent
• Experience within different modules within ServiceNow; i.e… ITSM, HRSD, CMDB, Service Portal Development
• 5+ years of hands-on development experience on ServiceNow platform overall
• 2+ years of hands-on development & configuration on the ServiceNow Service Portal
• Should have worked on at least 1 end to end implementation of a ServiceNow module