ServiceNow Technical Consultant / Delivery Coordinator

Role Title

ServiceNow Technical Consultant / Delivery Coordinator

(Hybrid Technical PM / Consultant / Business Analyst)

Location

India (Remote / Hybrid)

Role Overview

ServiceNow Technical Consultant

triage requirements, shape technical solutions, unblock delivery

Mandatory requirement:

This role requires hands-on ServiceNow implementation experience. Candidates without direct ServiceNow project experience will not be considered.

Key Responsibilities

Consulting & Customer Engagement

• Act as a primary customer-facing consultant during discovery, design, and delivery phases.
• Facilitate requirement workshops, clarification sessions, and

  show & tell / playback sessions

  with stakeholders.
• Translate business needs into clear, actionable ServiceNow requirements and solution designs.
• Provide confident guidance on ServiceNow best practice, platform capability, and design trade-offs.

Requirement Triage & Solution Design

• Triage incoming requirements and assess feasibility, effort, and alignment with platform standards.
• Design end-to-end ServiceNow solutions across workflows, data model, integrations, and user experience.
• Produce clear functional and technical artefacts to support build and testing activities.
• Ensure solutions are scalable, maintainable, and aligned with Agiro delivery standards.

Delivery Enablement & Team Support

• Act as the

  first line of support for the development team

  , answering design and functional questions.
• Proactively identify and unblock delivery blockers before they impact timelines.
• Collaborate closely with architects and developers to ensure intent is understood and executed correctly.
• Support sprint planning, backlog refinement, and prioritisation activities.

Quality & Outcomes

• Validate built solutions against requirements and expected outcomes.
• Support UAT preparation, defect triage, and resolution.
• Ensure delivered solutions meet customer expectations and are production-ready.

Required Experience & Skills

Essential

• Hands-on

  ServiceNow implementation

  experience in a consulting or delivery role

  (mandatory).

• Proven

  ServiceNow implementation experience

  in a consulting or delivery role.
• Strong understanding of ServiceNow platform capabilities and common modules (ITSM minimum; others a plus).
• Experience operating across

  consultant, BA, and technical delivery coordination

  responsibilities.
• Ability to confidently triage requirements and convert them into practical technical solutions.
• Strong customer-facing communication skills, including running workshops and playback sessions.
• Experience working closely with development teams and supporting technical delivery.

Desirable

• Experience in Agile or hybrid delivery environments.
• Exposure to multiple ServiceNow modules (e.g. CSM, HRSD, ITOM, IRM, SecOps).
• ServiceNow certifications.
• Experience working in distributed or offshore delivery models.

What Success Looks Like in This Role

• Customers feel heard, guided, and confident in the solution direction.
• Developers are unblocked, clear on intent, and moving efficiently.
• Requirements are well-defined, solutions are pragmatic, and delivery runs smoothly.
• Show & tell sessions clearly demonstrate progress and value.

  Role & responsibilities

Preferred candidate profile

• Hands-on ServiceNow implementation experience is mandatory.

  Candidates without direct ServiceNow project delivery experience will not be considered.
• Experience working in a consulting or ServiceNow partner environment.
  
• Strong ability to triage business requirements and translate them into effective ServiceNow solutions.
  
• Comfortable operating in a customer-facing role, including running workshops and show & tell sessions.
  
• Experience supporting development teams by clarifying requirements and unblocking delivery issues.
  
• Able to work across functional, technical, and delivery coordination responsibilities.
  
• Strong communication skills and confidence engaging with enterprise stakeholders.