45 Csdm Jobs

Key Responsibilities Monitor and maintain the CSDM Foundation Data within ServiceNow, ensuring the data therein accurately reflects the current WPP environment. Assist with the definition and management of data integration processes, including ETL tasks and integration rulesets. Support the Foundation Data Manager and other team members in ensuring data quality and consistency across the organization. Support the Configuration Management team in ensuring accurate and reliable CMDB data. Coordinate with service owners, technology teams and other key stakeholders to ensure that CIs are accurately aligned to Foundation Data elements as required. Ensure the accuracy and completeness of the Foundation Data by regularly auditing and validating Foundation Data. Monitor data quality metrics and reporting tools to ensure the health of the Foundation Data. Drive the automation of Foundation Data Management tasks to improve efficiency and reduce manual effort. Identify opportunities for process improvements and implement changes to enhance the efficiency and effectiveness of the Foundation Data Management processes and procedures. Proactive analytical expertise and problem-solving approach. Stay up to date with industry trends and best practices in ServiceNow Foundation Data Management, Master Data Management and ITSM and work to incorporate them into the organization s practices. What youll need: Skill Requirements Minimum of 5 years experience in Data Management or related discipline within a large global organization Proven experience of managing data structures and tools in a multi-vendor environment Proven experience within ServiceNow, ideally including CSDM implementation experience Analytical mindset with strong problem-solving skills and attention to detail Strong understanding of data structures, sources, organization, storage, and workflow Highly motivated, flexible team player with the ability to deliver in a timely and professional manner Strong verbal and written communication skills with ability to share insights with stakeholders in the most appropriate format for the audience A strong interest in data management and IT Service Management processes Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced, global environment Advocate for driving efficiencies, stabilization, and continuous improvement Prior experience of ServiceNow required ITIL / ITSM knowledge / experience / certifications an advantage. Nice to have: Understanding of data governance processes, e.g., establishing master data management systems, building a data dictionary Experience with system integration documentation, e.g., interface contracts, data mapping specifications Microsoft PowerApps experience a bonus Understanding of common business analysis techniques and approaches

Key Responsibilities Monitor and maintain the CSDM Foundation Data within ServiceNow, ensuring the data therein accurately reflects the current WPP environment. Assist with the definition and management of data integration processes, including ETL tasks and integration rulesets. Support the Foundation Data Manager and other team members in ensuring data quality and consistency across the organization. Support the Configuration Management team in ensuring accurate and reliable CMDB data. Coordinate with service owners, technology teams and other key stakeholders to ensure that CIs are accurately aligned to Foundation Data elements as required. Ensure the accuracy and completeness of the Foundation Data by regularly auditing and validating Foundation Data. Monitor data quality metrics and reporting tools to ensure the health of the Foundation Data. Drive the automation of Foundation Data Management tasks to improve efficiency and reduce manual effort. Identify opportunities for process improvements and implement changes to enhance the efficiency and effectiveness of the Foundation Data Management processes and procedures. Proactive analytical expertise and problem-solving approach. Stay up to date with industry trends and best practices in ServiceNow Foundation Data Management, Master Data Management and ITSM and work to incorporate them into the organization s practices. What youll need: Skill Requirements Minimum of 5 years experience in Data Management or related discipline within a large global organization Proven experience of managing data structures and tools in a multi-vendor environment Proven experience within ServiceNow, ideally including CSDM implementation experience Analytical mindset with strong problem-solving skills and attention to detail Strong understanding of data structures, sources, organization, storage, and workflow Highly motivated, flexible team player with the ability to deliver in a timely and professional manner Strong verbal and written communication skills with ability to share insights with stakeholders in the most appropriate format for the audience A strong interest in data management and IT Service Management processes Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced, global environment Advocate for driving efficiencies, stabilization, and continuous improvement Prior experience of ServiceNow required ITIL / ITSM knowledge / experience / certifications an advantage. Nice to have: Understanding of data governance processes, e.g., establishing master data management systems, building a data dictionary Experience with system integration documentation, e.g., interface contracts, data mapping specifications Microsoft PowerApps experience a bonus Understanding of common business analysis techniques and approaches

**Job Description:** **Role Overview:** In this role, you will be responsible for designing, implementing, and governing the CMDB architecture and governance of the ServiceNow platform. You will utilize your expertise in the Common Service Data Model (CSDM), Configuration Management Database (CMDB), and platform data governance to ensure the integrity, reliability, and effectiveness of configuration data, supporting key business outcomes across the organization. **Key Responsibilities:** - Lead the design, architecture, and strategy for the ServiceNow CMDB, ensuring alignment with the Common Service Data Model (CSDM) framework, defining CI classes, and relationships. - Establish and enforce comprehensive data governance policies, standards, and procedures to maintain high levels of data quality, integrity, and consistency. - Architect and oversee integrations with data sources, including ServiceNow Discovery and IntegrationHub, to ensure accurate and automated CMDB population. - Design and implement Service Mapping to visualize service-to-infrastructure dependencies, providing a clear view of IT service composition. - Monitor and optimize CMDB performance, health, and scalability, using dashboards and metrics to report on status and compliance. - Act as a subject matter expert, mentoring team members on CMDB best practices, and collaborate with stakeholders to gather requirements and deliver effective data solutions. **Qualifications Required:** - Bachelor's degree in Computer Science, Management Information Systems, or other technical field, or equivalent practical experience. - Certification in ServiceNow Configuration Management Database (CMD), Certified Service Desk Manager (CSDM) (e.g., CIS - Data Foundations). - 12 years of experience in IT. - 5 years of experience in ServiceNow CMDB design and implementation. - Experience in data modeling, normalization, and reconciliation techniques. - Experience in the ServiceNow platform, including CMDB, CSDM, Discovery, Service Mapping, and IntegrationHub. - Experience with The Information Technology Infrastructure Library (ITIL) principles, such as Service Asset and Configuration Management (SACM). **About the Company:** At Corp Eng, we build world-leading business solutions that scale a more helpful Google for everyone. As Google's IT organization, we provide end-to-end solutions for organizations across Google, delivering the right tools, platforms, and experiences for all Googlers to create more helpful products and services for everyone. Simply put, we are Google for Googlers.,

Description: *ServiceNow APM Expertise: Deep understanding of the APM (Application Portfolio Management) module, its functionalities, and how it integrates with the rest of the ServiceNow platform. *CMDB Knowledge: Strong understanding of CMDB principles, CI relationships, and how they apply to business applications and services within APM. *ServiceNow Scripting: Proficiency in JavaScript, Glide API, and other relevant scripting languages for customizing and extending APM functionalities. *Integration Skills: Expertise in integrating ServiceNow with other systems using REST/SOAP *APIs and other integration methods to gather data for APM. *ITBM/CSM Modules: Familiarity with other IT Business Management (ITBM) modules such as PPM (Project Portfolio Management) and Demand Management that often overlap with APM functionalities

As a ServiceNow Developer at our Gurugram location, you will be the technical expert and go-to person for ServiceNow development, supporting consulting processes for business operations. You will manage both RUN and CHANGE operations, collaborating with local and global ServiceNow development teams to provide platform solutions such as ITSM, ITOM, SPM, SAM, and UX. Your responsibilities will include designing, developing, and owning technical solutions on the ServiceNow platform, ensuring compatibility, robust code, security compliance, and adhering to development standards and corporate guidelines. You will interact with business stakeholders, operate and support implemented solutions, and work in an Agile manner to translate requirements into working solutions. Your technical skills should include expertise in ServiceNow development topics such as business rules, data policies, client scripts, UI policies, UI Actions, Notifications, ACLs, Workflow, Variables, Portal Widgets, Flow Designer, Scoped Applications, and Performance Analytics. Additionally, you should have demonstrable experience in database design schemas, data modeling, Project Portfolio Management (PPM), Strategic Portfolio Management (SPM), Software Asset Management (SAM), and CSDM/CMDB implementation. Proficiency in web technologies like JavaScript, HTML, CSS, AJAX, XML, ITIL processes, and enterprise-grade ServiceNow know-how is essential. A background in Computer/Electronics Engineering or Graduation, along with certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), and training in PPM is required. ITIL Foundation, Prince2 Foundation, and ServiceNow certifications are desirable. With 6-8 years of overall experience and 5-6 years of relevant experience, you should possess soft skills like strong service orientation, effective communication in English, critical thinking, solution-oriented approach, independence, and intercultural experience, especially with Germany.,

Company Profile Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member's contributions and offers a supportive environment for career development. Come, stay, and grow with us. Job Description The ideal candidate will be responsible for the analysis, designing & development of various Integrations, applications, Forms, Service Portal pages, New modules Security Operations, GRC, BCM in ServiceNow. ServiceNow Lead Architect will be responsible for leveraging the various ServiceNow functionalities in ITSM, ITOM, ITAM, ITBM modules, GRC and Scoped applications to convert technical specification into a better design & working solution. Leverage Service Portal framework to improve the user experiences on the IT Portal interface. Employee Service Center experience is a good to have Designing/ Build integration with other third-party and in-house system using ServiceNow standard connectors/custom solutions as required. Work with the business partner / Solution Architects to validate the proposed design / solution and assist in the successful migration of products to Production environment. Take part in Monitoring/ process improvement initiative to standardize the solution on the ServiceNow platform to have stable production instance. Involve in platform maintenance activities including cloning and ServiceNow version upgrade activities to stay current with the ServiceNow releases. Prepare process flow and user guide, KB documents based on the needs of the projects. Helping to Build / Building Test cases using ATF or create testing documents and convert to ATF as required. Troubleshoot open incidents and perform RCA (root cause analysis) of the same when it is required from Junior members Support business users with any functional related queries, post-delivery of the business requirements as and when needed Should understand basics of Agile Scrum methodologies Support in addressing urgent / priority incidents as part of On-call. Identify opportunities for bring in necessary new features / modules for benefit of the business Would be good, if capable of Running Agile Srum meetings in absence of scrum master Qualifications 10 to 12 years of expereince in ServiceNow Developement Well-versed with Server-side and Client-side scripting on the ServiceNow platforms. Experience in developing and configuration of Incident Management, Change Management, Problem Management, Knowledge Management and other ITSM modules. Worked on All type of integrations - REST, SOAP that Service Now supports Good Knowledge in advanced topics like IRM, BCM, HAM, SAM Good experience in requirement gathering, Business document creation, understanding business needs and developing solutions Service Portal Implementation experience. Experience in Install, Upgrade and maintenance of ITOM components including Mid Servers, Discovery schedules and troubleshoot discovery status for any issues. Good Domain knowledge in whatever been worked. Know Discovery and CMDB with CSDM Excellence in Workflow Management Performance Analytics implementation experience Good communication and analytical skills. Ability to work independently with limited supervision. Knowledge of the ITIL process is a plus.

Are you ready to grow your career in a global tech hub Cover-More Group is dedicated to ensuring safe travels worldwide and providing reliable services for travelers and partners alike. As travel insurance gains even more significance post-pandemic, we are committed to delivering exceptional service and invite you to join us on this journey. In this role, you will be responsible for enhancing business processes, managing continuous improvement projects, analyzing the current environment for automation opportunities, and overseeing functional and process documentation. You will coordinate upgrades and changes to the ServiceNow instance, manage permissions and access, troubleshoot system issues, set up reports and notifications, and collaborate with Project Managers and stakeholders to implement ITIL best practices. We are seeking individuals with a minimum of 5 years of experience in ServiceNow administration or development, hands-on experience with CMDB and CSDM, proficiency in JavaScript, XML, and HTML, and a ServiceNow System Admin certification. The ideal candidate will demonstrate expertise in incident, change, problem, request, CMDB, and knowledge management applications, possess IT service management experience, and have strong analytical, troubleshooting, and customer service skills. At Cover-More Group, we value optimism, caring, togetherness, reliability, and determination. With a global team of diverse professionals, we are on a mission to care for travelers at every stage of their journey. Our hybrid work week policy offers a healthy work-life balance, while our commitment to career growth, diversity, inclusion, and employee well-being sets us apart as an employer of choice. In addition to a supportive work environment, we offer a wide range of benefits including mediclaim insurance cover, personal accident insurance, flexible work arrangements, generous leave entitlements, and various other perks. If you are looking for a dynamic opportunity to contribute, learn, and grow, apply now and embark on an exciting journey with us at Cover-More Group.,

Overview of Providence: At Providence, we use our voice to advocate for vulnerable populations and needed reforms in health care. We pursue innovative ways to transform health care by keeping people healthy, and making our services more convenient, accessible and affordable for all. In an increasingly uncertain world, we are committed to high-quality, compassionate health care for everyone-regardless of coverage or ability to pay. We help people and communities benefit from the best health care model for the future-today. Together, our 119,000-plus caregivers/employees serve in 51 hospitals, more than 1000 clinics and a comprehensive range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington in United States. Providence Information Service (commonly known as Information technology) is aimed to digitally enable our vision of Health for a better world. We make use of multiple technological stack spread across Microsoft, Oracle, JAVA, Python and many new open sources. Providence Global Centre recently launched in Hyderabad, India as Global Capability Centre for Providence looking to leverage the India talent to help meet our global vision and scale our Information Services and products to the world of Cloud. Job Responsibilities The ServiceNow lead developer will be responsible to partner with the ServiceNow business analyst and development team to transform the requirements into a viable solution. E xperience 6-9 years . Responsibilities 6-9 years experience in ServiceNow Product suites in developing and designing solutions A must experience in solutions development in areas of ITOM (Discovery, CMDB, Service Mapping, CSDM and Event Management) and Enterprise Architecture(EA) [formerly Application portfolio management(APM)] Analyze business problems to design and document solutions up front with technical and creative teams During requirements sessions, provide recommendations to streamline and optimize processes, align with the overall framework. Prepare technical documentation for requirements, including form layout, fields, and workflows. Partner with the ServiceNow business analyst and development team to determine the best technical solution to address the requirements. Perform testing in pre-Prod environments to ensure that the documented requirements are met. Defines test cases and acceptance criteria. Assist with the development and delivery of end user training. Perform lead solution activities related to the continued growth of the ServiceNow deployment. Responsible for handling support and enhancement requests of respective modules work. Perform code reviews and ensure standard practices are followed. Understand corporate strategic plans and fundamental business activities of the Providence. Skills Experience with development and implementation of ServiceNow specializing in ITOM (Discovery, CMDB, Service Mapping, CSDM and Event Management) and Enterprise Architecture (EA) [formerly Application portfolio management (APM)] Proficiency in Service Mapping to create and maintain accurate service topology maps, pattern based, tag based mapping Experience with Event Management, including configuring event rules, alert correlation, and integration with monitoring tools (e.g., SolarWinds, Splunk, Dynatrace). Hands-on experience with Cloud Management for provisioning and managing multi-cloud environments (AWS, Azure, GCP). Knowledge of Orchestration for automating IT processes and integrating with external systems via REST/SOAP APIs. Proficiency in aligning ITOM and EA processes with CSDM to ensure consistent data structures and relationships across business, application, and technical services Good hands-on scripting, ACL's, business rules, portal development Quick thinker, technical consultant and great coding skills Effective prioritization, negotiation skills and high energy Excellent communication skills (both written and verbal) with strong presentation and facilitation skills at all levels in the organization (from individual contributor to executive level). Strong interpersonal skills. Ability to build positive relationships with key stakeholders. Strong analytical and problem-solving skills Knowledge of agile methodology.

3+ Years Hands on Experience with Asset Manager Tool, Service NOW, CMDB, CSDM and SACM process Experience with developing and implementing best practice standards, policies and procedures for planning, recording, monitoring and the maintenance of software and hardware assets. Understand, design and implement continuous life cycle management of configuration items Ensure that the SACM process is Fit for Purpose and compliant to the current regulations and norms that apply Responsible for the process design and framework Define the Key Performance Indicators (KPIs) for the process Manage any new requirements or changes to the Process Coordinates design work for CI and Asset discovery, integrations, and other data import methods Collaborate with and supports Key stakeholders across the IT organization and the business to review, improve our asset management across the group so that it becomes cost effective. Supports other IT process owners and functional areas (e.g. Change Management, Problem Management, Release Management etc.) Support, monitor, review audit activities and process Provides coaching for CMDB stakeholders to ensure appropriate understanding of the Configuration and Asset Management system and its relationship to Change Management and other key IT processes. Prioritizes process-related requirements for IT-developments in Demand Boards Evaluation and recommendation of new technologies or improvements to enhance efficiency and effectiveness of IT processes.

As a ServiceNow Product Owner specializing in IT Operations Management, you will play a crucial role in meeting business requirements, ensuring high service quality, and overseeing professional implementation in operational activities. Supporting Projects and Global Operations, you will provide 2nd and 3rd level support for ServiceNow, consulting customers and users on business requirements related to the platform. Your responsibilities will include managing the ServiceNow ITOM product, encompassing the Discovery processes and data source management. You will be accountable for the functional architecture, process landscape, and implementation of the existing ServiceNow ITOM product. Collaboration with the platform owner, platform architect, and business stakeholders will be key in planning, coordinating, and controlling product functionalities. Your role will involve continuously improving the module implementation, providing dashboards and reporting on ITOM process KPIs, and offering consultancy to the business on planning, process design, evaluation, and implementation of ITOM services. Additionally, you will be responsible for documenting modifications and configurations, conducting information sessions for stakeholders, updating internal communication measures, and defining features for processes and functionalities within the ITOM product. Your expertise in the ITOM environment, including a strong understanding of CMDB, CSDM, SAM processes, asset integration interfaces, and the ServiceNow data model, will be crucial to your success. Working in an agile environment, you will need to demonstrate high motivation in quality documentation, intercultural experience, independence, solution-oriented approach, and interest in innovative solution approaches. Furthermore, your role will involve authoring themes, epics, and user stories, and you should be comfortable with public speaking situations. Basic travel readiness and proficiency in English (both written and spoken) are essential for effective communication. With 8-12 years of total experience and at least 6 years of relevant experience in ITAM and asset accounting processes, you should possess very good skills and experience in implementing and maintaining ITOM environments. In terms of education, you are expected to have a University degree or an equivalent recognized degree. Technical know-how in ITOM, ServiceNow Domain, and ServiceNow ITOM implementation is mandatory. Your ability to provide hands-on support to the support team and troubleshoot issues post Go-live will be critical to ensuring the smooth operation of ITOM processes.,

Overview of Providence: At Providence, we use our voice to advocate for vulnerable populations and needed reforms in health care. We pursue innovative ways to transform health care by keeping people healthy, and making our services more convenient, accessible and affordable for all. In an increasingly uncertain world, we are committed to high-quality, compassionate health care for everyone-regardless of coverage or ability to pay. We help people and communities benefit from the best health care model for the future-today. Together, our 119,000-plus caregivers/employees serve in 51 hospitals, more than 1000 clinics and a comprehensive range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington in United States. Providence Information Service (commonly known as Information technology) is aimed to digitally enable our vision of Health for a better world. We make use of multiple technological stack spread across Microsoft, Oracle, JAVA, Python and many new open sources. Providence Global Centre recently launched in Hyderabad, India as Global Capability Centre for Providence looking to leverage the India talent to help meet our global vision and scale our Information Services and products to the world of Cloud. Job Responsibilities The ServiceNow lead developer will be responsible to partner with the ServiceNow business analyst and development team to transform the requirements into a viable solution. E xperience 6-9 years . Responsibilities Minimum 6 years of experience working as Business Analyst/ BSA on any one of ITSM, ITOM, SPM, EA(APM) modules in ServiceNow Must have exposure to end to end ITOM(Discovery, Service Mapping, CSDM, Event Management) implementations and well versed with ITOM functionalities. Work with business and IT stakeholders to gather requirements. Familiar won ServiceNow upgrades, Platform performance. Analyze business problems to design and document solutions up front with technical and creative teams During requirements sessions, provide recommendations to streamline and optimize processes and align with the overall Catalog framework. Document full requirements, including form layout, fields, and workflows. Well versed with Agile deliverables of stories, epics, features etc. Expertise in managing product backlogs and reporting Partner with the ServiceNow Application Architect and development team to determine the best technical solution to address the requirements. Perform testing in pre-Prod environments to ensure that the documented requirements are met. Defines test cases and acceptance criteria. Keeps stakeholders informed on request status and timelines. Assist with the development and delivery of end user training. Perform business analyst activities related to the continued growth of the ServiceNow platform, including the deployment of additional modules and functionality. Skills Establishes and communicates the project mission and objectives to all stakeholders Significant experience working with ServiceNow applications Collaborate with other teams and pillars on ITSM, ITOM, EA and SPM modules Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM application. Effective prioritization, negotiation skills and high energy Excellent communication skills (both written and verbal) with strong presentation and facilitation skills at all levels in the organization (from individual contributor to executive level). Strong interpersonal skills. Ability to build positive relationships with key stakeholders. Strong analytical and problem-solving skills Knowledge on agile methodology.

We are seeking an IT Operations Management administrator/ ServiceNow Developer to join our team at Marsh McLennan. As an ITOM admin at Marsh McLennan, you will be responsible for supporting, developing, and maintaining the integrations and applications within ITOM that enhance our IT infrastructure, operations and services both on-prem & in the cloud. You will work collaboratively with cross-functional teams to deliver high-quality software solutions that meet business requirements and improve user experience. Responsibilities Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Role & responsibilities Build and customize solutions across ITSM, ITOM, Security Incident Response, Software asset Management, and Hardware Asset Management Configure and customize the ServiceNow ITOM suite, including ServiceNow Discovery, Service Mapping, CMDB, and CSDM Develop and configure workflows, business rules, UI policies, client scripts, and integrations Ensure high-quality coding standards, maintainability, and compliance with best practices. Investigate, diagnose, and resolve issues as reported by customers or automated alerts Work closely with cross-functional teams, senior developers, and architects to refine technical approaches and system architecture to ensure successful delivery of ServiceNow solutions Develop and maintain technical documentation for ITOM solutions implemented. Troubleshoot and resolve technical issues related to ITOM processes and systems. Participate in code reviews, knowledge-sharing sessions, and technical workshops. Help define best practices for module development in a high-compliance regulated setting What you need to have: including hands-on module development and scripting. 3 years of experience as a ServiceNow Developer , including hands-on module development and scripting, with a focus on ServiceNow ITOM solutions for Cloud (AWS/Azure/GSC) and On-Premise Strong knowledge and experience with ServiceNow Discovery, Service Mapping, CMDB, ITSM, and CSDM Experience with ITIL practices and frameworks Proficiency in JavaScript, Glide, and related ServiceNow development tools. Ability to work in a collaborative, fast-paced environment with a strong growth mindset Preferred candidate profile What makes you stand out: 3-7 years of experience in developing custom modules or integrations on the ServiceNow platform. Strong understanding of ITSM (Information Technology Service Management) principles and practices. Proficiency in scripting languages such as JavaScript or Python for automation tasks. Experience working with cloud platforms like AWS or Azure Cloud Services (GSC ServiceNow certifications (CSA, CIS-Discovery, CIS-Service Mapping, etc.) are a plus. ServiceNow Application Portfolio Management (APM) experience Experience working in or with regulated industries such as insurance, healthcare, or finance Exposure to Agile methodologies and CI/CD practices within ServiceNow environments. Strong problem-solving skills and a passion for building scalable enterprise solutions. Experience with writing and executing tests with the Automated Test Framework

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Imagine you're a superhero, with the power to transform businesses from ordinary to extraordinary. As a Business Process Consultant at Kyndryl, you'll be just that - a trusted advisor helping customers achieve their goals and surpass even their own expectations. As a Business Process Consultant, you will play a crucial role in helping our customers reach their full potential by developing process-driven solutions that drive measurable results. You will work closely with our customers to gain a deep understanding of their unique business needs, challenges, and opportunities. Armed with this knowledge, you will leverage your expertise in aligning processes to technology to design, develop, and deploy custom solutions that exceed their goals. You will be responsible for analyzing our customers current business processes, identifying bottlenecks, inefficiencies, and areas for incremental improvement. With your strong analytical skills, you will recommend process changes, new technologies, or appropriate organizational changes that drive efficiency, reduce costs, and improve overall business performance. In this role, you will also develop a large-scale strategic vision and ensure that all new business processes align with it. You will manage sales processes beyond day-to-day procurement to maintain strong customer relations and ensure that all stakeholders are on board with the recommended solutions. At Kyndryl, we value collaboration and teamwork. As a Business Process Consultant, you will work closely with all stakeholders, including customers, project managers, and technical teams, to ensure that our solutions meet the highest standards of quality, efficiency, and effectiveness. Our consultants are restless for innovation. They are at the edge of technology, changing the way our customers implement business solutions - so, if you're a problem-solver, an innovative thinker, and a self-starter with a passion high impact assignments which align technology to business outcomes, then we want to hear from you! Apply today to join our dynamic team that has a host of exciting projects and customers waiting for you to work with them to solve complex transformation puzzles through technology. We are seeking an experienced ServiceNow Asset Management Specialist to lead and optimize enterprise-wide asset management initiatives. The ideal candidate will have strong technical and process expertise across Asset Data Modeling, Asset Process Optimization, and both IT and OT Asset Management. This role requires a strategic thinker capable of designing scalable, compliant, and data-driven asset processes aligned with industry standards such as ITIL, ISO 19770, and CSDM (Common Service Data Model). Key Responsibilities We are seeking an experienced ServiceNow Asset Management Specialist to lead and optimize enterprise-wide asset management initiatives. The ideal candidate will have strong technical and process expertise across Asset Data Modeling, Asset Process Optimization, and both IT and OT Asset Management. This role requires a strategic thinker capable of designing scalable, compliant, and data-driven asset processes aligned with industry standards such as ITIL, ISO 19770, and CSDM (Common Service Data Model). Define and maintain asset data structures aligned with ServiceNow CMDB and CSDM. Ensure data model supports cross-domain asset visibility (hardware, software, OT, network). Evaluate existing ITAM and HAM processes. Conduct gap analyses and maturity assessments using frameworks such as Gartner's ITAM maturity model. Design and implement Software Asset Management (SAM) processes for end-user and developer environments. Integrate with software discovery tools to ensure licensing compliance and optimization. Extend asset management practices into the OT and network infrastructure domains Coordinate with OT/ICS teams to harmonize IT and OT asset lifecycle tracking. Redesign ServiceNow asset workflows to improve lifecycle traceability, exception handling, and process automation. Collaborate with Process Owners and Governance to align workflows with compliance and audit readiness. Identify automation and improvement opportunities across the asset lifecycle (procurement to retirement). Leverage AI/ML and AIOps insights to enable predictive asset lifecycle interventions. Your Future at Kyndryl As a Business Process Consultant at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts - presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth. Who You Are You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others. Required Technical and Professional Experience 12 + years hands on software development experience in ServiceNow ,IT Asset Management with a focus on ServiceNow platform. Proven experience in implementing ServiceNow ITAM, HAM, SAM Pro, and CMDB modules. Deep understanding of asset lifecycle management across IT, software, and OT domains. Familiarity with industry standards: ITIL v4, ISO/IEC 19770, NIST CSF. Experience in working with cross-functional teams including IT Operations, Security, and Finance. Strong analytical, documentation, and stakeholder communication skills. Preferred Technical and Professional Experience ServiceNow Certified Implementation Specialist - SAM. Knowledge of discovery tools (e.g., ServiceNow Discovery, SCCM, Tanium, etc.) Experience with CSDM and data normalization techniques. Familiarity with automation and orchestration tools for asset tasks. Being You Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learningprograms give you access to the best learning in the industry to receive certifications, includingMicrosoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contact's Kyndryl email address.

Bachelor's degree in Computer Science, Information Technology, or a related field. 8 years of experience working with ServiceNow Development Proven experience in leading and managing a ServiceNow platform. Strong understanding of IT Service Management (ITSM) and ITIL frameworks. Experience with ServiceNow scripting, customizations, and integrations. Exceptional communication and interpersonal skills. ServiceNow certifications like Certified System Administrator or Certified Implementation Specialist are preferred.

As a ServiceNow Lead Developer at Providence Information Service, you will play a crucial role in transforming requirements into viable solutions by collaborating with the ServiceNow business analyst and development team. With 6-8 years of experience in ServiceNow product suites, you will be responsible for various aspects such as Service Operations Workspace, Employee Center Pro, ITSM, Service Request fulfillments, Mobile Solutions, and Service Portfolio Management (SPM). Your responsibilities will include leading end-to-end project delivery, managing projects using Agile and Waterfall methodologies, engaging stakeholders, mitigating risks, driving organizational change, and integrating ServiceNow with third-party systems. You will leverage your expertise in ITOM, ITSM, SPM, Service Request Management, Mobile App, and APM to ensure successful ServiceNow implementations. To excel in this role, you should have strong stakeholder management skills, the ability to align business and IT stakeholders, and experience in presenting reports and business cases to executives. Additionally, certifications such as ServiceNow Certified System Administrator, Implementation Specialist, PMP, or ITIL are preferred. Join us at Providence Information Service and be part of a dynamic team that is digitally enabling our vision of Health for a better world.,

Primary responsibilities: Responsible for ensuring there is an up-to-date and verified database of all Assets and Configuration Items (CIs) throughout the IT Service Management Lifecycle. Apply a continuous improvement approach to identifying and tracking company assets, CIs and their dependencies within the Configuration Management Database (CMDB) Collaborate with key stakeholders, internal teams (such as Applications and Change and Release Mgt teams) and external vendors for the introduction and retirement of assets through changes, releases, upgrades, new technology deployments and acquisitions. Supporting the Head of Asset and Configuration to manage Data Governance Framework, monitoring the quality of updates to the CMDB (single source of truth) which is integrated with our Enterprise Architecture Platform solution (BizzDesign) and downstream processes. Establish and maintain relationships between infrastructure, applications, and business services and capabilities through the CMDB/CSDM. Work closely with IT teams to identify and resolve issues related to configuration and asset management. Generate and analyse reports to identify trends and areas for improvement. Collaborate with other IT teams to implement and maintain best practices for configuration and asset management. Monitor and enforce compliance with configuration and asset management policies and procedures. Providing guidance and support to other IT teams on configuration and asset management-related issues. Supporting the process owner and process manager and providing inputs in the creation of principles, processes, and procedures Supporting the definition of the structure of the configuration management system, including CI types, naming conventions, required and optional attributes and relationships. Proposing scope for service asset and configuration management and performing configuration audits. Requirements Proven experience in asset and configuration management using the ServiceNow platform, with a focus on ServiceNow Discovery, Graph Connectors, and Multisource CMDB. ITAM, CAMP, CITAM or other accreditation in Asset and Configuration Management discipline Strong attention to detail, ability to process data and work in a complex global organisational environment. Extremely strong organization and productivity skills, ability to interface with managers, staff, and stakeholders within the organization. Proven experience with ITSM tools such as Service Now Proven experience and excellent knowledge of Cloud technologies, Physical and Virtual Infrastructure Excellent verbal and written presentation and communication skills.

Position : Servicenow Location : Bangalore Experience: 3yrs 8yrs Notice : Immediate Responsibilities : The ServiceNow Developer is responsible for developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond Ideal candidate should have good design knowledge and be willing to research new solutions based on the requirements Development of ITSM & other modules (GRC, SECOPS, HRSD, CSM, ITBM) in ServiceNow Platform. Always follow best development practices during support/development. Support other developers in their work to integrate existing systems with Service Now Support business process owners in configuring the platform Strong expertise in Design, Development and Integration of ServiceNow in ITSM, CSDM, ITOM, Knowledge Management, GRC, SECOPS, HRSD, CSM, ITBM, Reporting/Analytics, Custom application. Should be proficient to provide functional and Technical insight Knowledge in Web Technologies (XML, HTML, JAVA Script, etc.) Will be an added advantage Exposure to ITIL Framework, IT Management Tools Strong verbal communication skills and ability to Establish a rapport with clients and colleagues Strong organizational and analytical skills Exceptional Interpersonal Skills & Ability to work Independently and with a team Ability to flexible to stretch and learn new Technologies/process whenever necessary Ability to work in second shift in India when required Requirement: Candidate should have the ability to perform in a dynamically changing environment Should have prior working experience in ServiceNow tool Very strong and established track record of managing complex ITSM tool deployment involving multiple stakeholders and team members Ability to work under pressure and handle crunched timelines Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and teamwork Must be able to set goals and participate in strategic initiatives for a team; and foster the development of high-performance teams and interface with all levels of the organization Show more Show less

Position Responsibilities : Deltek is seeking a skilled and experienced ServiceNow Developer to support and enhance our Business Applications team within the Information Technology department. This role involves providing operational and end-user support for ServiceNow products , featuring fully integrated ITSM, ITOM, and HAM solutions. The ideal candidate will be responsible for ServiceNow administration, configuration, development, and support in an agile environment, creating new automations and enhancing existing workflows to meet evolving business needs. This position requires close collaboration with IT team members and stakeholders to design, develop, and implement innovative solutions that drive efficiency and add value across the enterprise. This role offers the opportunity to work both independently and alongside cross-functional teams , contributing to mission-critical systems that enhance the experience of Deltek end-users . If you thrive in a dynamic environment and enjoy leveraging ServiceNow to optimize business processes. **Qualifications:** **Education:** Bachelor's degree in technology or equivalent experience required. **IT Experience:** 6-8+ years in an IT environment, with extensive experience in **IT Service Management (ITSM)** and a deep understanding of **ITIL** frameworks. **ServiceNow Expertise:** 5-7+ years of **technical experience** in ServiceNow, including **administration, configuration, customization, development, enhancements, troubleshooting, end-user support, platform updates, and maintenance**. **Customization & Development:** 5-7+ years of **proficiency in customizing ServiceNow**, including: - Form customizations - Business rules - Workflows - Client scripts & script includes - UI policies/actions - Security rules - Other core ServiceNow constructs **ServiceNow Core Modules Mastery:** Proven expertise in **ITSM** (Incident, Problem, Change, Knowledge, Request) and **ITAM** (CMDB, HAM). **Data & Integrations:** Strong understanding of **CSDM and CMDB** , including the ability to integrate and import data using **ITOM discovery tools** such as **SCCM, JAMF, and Qualys**. **Development & Best Practices:** Advanced knowledge of **best practices** in development, testing, and production environments. **Project Life Cycle:** Experience in **full project life cycle development** for systems and applications. Technical Knowledge & Skills Certifications: ServiceNow CSA certification ( essential ) ServiceNow Administration: Review release/patch notes and perform impact assessments Clone management and upgrade scheduling Skipped record reviews, regression testing, and UAT execution CSDM & CMDB Expertise: Strong understanding of Common Service Data Model (CSDM) and Configuration Management Database (CMDB) Experience integrating and importing data using asset discovery tools such as SCCM, JAMF, and Qualys Software Development & Methodologies: Expertise in SDLC and/or Agile development methodology to conceptualize and deliver software ( essential ) Work Timings: 2:00 PM - 11:00 PM IST

As a ServiceNow Architect with 10-15 years of experience, you will be responsible for leading the architecture and design of complex ServiceNow implementations. Your role will involve translating business requirements into scalable and efficient ServiceNow solutions, developing architectural blueprints, and setting technical standards. You will oversee integrations with third-party systems using REST, SOAP, and MID Server, and conduct design reviews and performance tuning to ensure optimal functionality. Your expertise in AIOps and Predictive Intelligence will be leveraged to enhance the ServiceNow platform. You should possess a good understanding of AI Search implementation for Virtual Agents. Your experience as a ServiceNow Architect should demonstrate deep knowledge of ServiceNow modules such as ITSM, ITOM (CSDM), SPM, and WSD. Proficiency in Flow Designer, IntegrationHub, and scripting languages like JavaScript and Glide is essential. Knowledge of CMDB, Discovery, Service Mapping, and App Engine will be key to your success in this role. Holding a Certified ServiceNow System Administrator certification is mandatory, and additional certifications such as CIS (ITSM, HRSD, CSM), CAD, and CTA are preferred. Strong communication, documentation, and leadership skills will also be vital in effectively collaborating with stakeholders and driving successful implementations. This role offers an exciting opportunity to work on cutting-edge ServiceNow projects and contribute to the continuous improvement of IT service management processes. If you are a proactive and innovative professional with a passion for architecting ServiceNow solutions, we invite you to join our team and make a meaningful impact in the world of IT service delivery.,

Roles & Responsibilities 5+ years of experience in implementing or architecting ServiceNow solutions Experience in designing, configuring, and customizing ITOM , CSDM , and CMDB modules Must have experience in the design and implementation of the following modules: ITOM : Design, setup, and configuration of ServiceNow ITOM modules such as: Discovery , Service Mapping , Event Management , Cloud Management , Health Log Analytics , Certificate Management , and Orchestration/Integrations CSDM : Implementing and maintaining the Common Service Data Model (CSDM) framework within the ServiceNow platform Defining data requirements, configuring CMDB classes, and establishing relationships between Configuration Items (CIs) Defining, creating, and maintaining relationships such as dependencies , containment , and service relationships Developing and implementing data management and governance policies to ensure data accuracy, consistency, and completeness CMDB : Ensuring the CMDB is populated with accurate and up-to-date data Maintaining alignment with the IT environment and its relationships with business services Extensive experience across the ServiceNow core platform , including security , performance , and compliance Extensive experience in third-party integrations using REST/SOAP , Integration Hub , E-bonding , and Service Graph Connectors Strong hands-on experience in ServiceNow scripting , including: JavaScript , Business Rules , Client Scripts , UI Actions , UI Pages , AngularJS , and Jelly Experienced in collaborating with teams to gather requirements and pain points, and translating them into functional specifications Conduct workshops and training sessions for end-users to ensure successful adoption of implemented solutions Perform system testing , troubleshooting , and issue resolution during implementation phases Collaborate with technical teams to define system integrations , ensuring seamless data flow across platforms Provide ongoing support to end-users, addressing platform/module-related queries and issues Document processes, configurations, and solutions to create comprehensive user guides and training materials Excellent communication and interpersonal skills Strong ownership , accountability , and attention to detail in all work efforts

Design and develop ServiceNow applications, integrate with other systems and fix issues. Must have experience in ITSM modules, scripting JavaScript, CMDB, CSDM, SPM, and API integrations.Knowledge of HTML/CSS, SQL, and Agile methods preferred.

About the Role We are seeking a ServiceNow ITOM Consultant with a strong foundation in ServiceNow Discovery, ETL/transform maps, and CMDB/CSDM concepts. The ideal candidate will bring a combination of technical acumen and infrastructure knowledge to support ITOM implementations and CMDB enrichment efforts. Key Responsibilities : Discovery & CMDB Implementation: o Configure and manage ServiceNow Discovery jobs (agent and agentless). Contribute to CMDB population, normalization, and reconciliation efforts. Align data models with CSDM (Common Service Data Model) practices. ETL & Transform Development: o Develop and manage transform maps and data imports into the CMDB. Troubleshoot data quality issues and perform data clean-up as needed. Scripting & Configuration: o Write basic scripts (JavaScript, Glide API) to enhance data processing and platform automation. Support development of business rules, UI policies, and scheduled jobs related to ITOM. Infrastructure Awareness: o Understand basic IT infrastructure concepts (e.g., servers, network devices, cloud components). Communicate effectively with infra teams during discovery and integrations. Collaboration & Contribution: Support senior consultants and architects in ITOM and CMDB strategy execution. Contribute actively to documentation, testing, and knowledge sharing across the team. Requirements • 4+ years of experience with ServiceNow, preferably in ITOM and CMDB-related projects. • Hands-on experience with ServiceNow Discovery, including credentials and probe troubleshooting. • Good understanding and practical experience in ETL processes and transform maps. • Basic proficiency in JavaScript and ServiceNow scripting. • Exposure to CSDM framework and CMDB health practices. • Solid grasp of IT infrastructure fundamentals (e.g., OS, network layers, cloud components). • Strong communication and collaborative skills.

Bachelors or masters degree in information systems, Computer Science, or equivalent experience. 10+ years of experience with the ServiceNow platform, with at least 3 years focused on CSDM and CMDB architecture. ServiceNow Certified System Administrator (CSA) or developer (CAD). ServiceNow Certified Implementation Specialist (CIS) in CMDB/CSDM. Proven experience implementing and managing CSDM 4.0 or higher in a complex enterprise environment. Strong understanding of ITIL, ITOM, and ITSM processes. Hands-on experience with ServiceNow Discovery, Service Mapping, and CMDB Health Dashboards. Operational experience with event management and agent client connectors (ACC). Scripting in JavaScript. Excellent communication and stakeholder management skills. Ability to work independently and as part of a team. Strong analytical and problem-solving skills. Preferred Qualifications: Understanding of ServiceNow configurations and customizations: ACL, Business Rules, Workflow, Flow Designer, UI Policy/Action, Client Script, Transform Maps, Update Sets, Integration with 3rd party systems, etc. Experience with implementing integrations using REST/SOAP, Flow Designer, Scripted REST API, and Integration Hub spokes. Experience with Machine learning and NLU models is a plus. Certification in ITIL Foundations in Service Management is a plus.

About the Company NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant, and banking industries. Headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries, NCR VOYIX has been a global leader in consumer transaction technologies for nearly 140 years. The company focuses on transforming everyday consumer interactions into meaningful moments by enhancing the stores, restaurants, and digital banking experiences through cloud-based, platform-led SaaS, and services capabilities. As the market leader in the segments served and the technology delivered, NCR VOYIX collaborates with the world's leading retailers, restaurants, and financial institutions to create exceptional consumer experiences. Leveraging expertise, research and development capabilities, and a unique platform, the company helps customers navigate, simplify, and run their technology systems effectively. Customer-centric Approach At NCR VOYIX, customers are at the core of everything the company does. The mission is to enable stores, restaurants, and financial institutions to surpass their goals, from enhancing customer satisfaction to driving revenue growth, achieving operational excellence, reducing costs, and increasing profit. By offering solutions that empower customers to succeed in today's competitive landscape, NCR VOYIX has earned the trust of businesses worldwide, from renowned brands to local favorites. ITOM Technical Product Owner Role The ITOM Technical Product Owner at NCR VOYIX is responsible for managing the Configuration Management and Discovery processes, as well as supporting the business requirements for Event Management. This role involves overseeing discovery schedules, integrating event management sources, and ensuring the health and accuracy of the Configuration Management Database (CMDB). The successful candidate will lead the strategy and process development to enhance the existing ServiceNow-based CMDB and CSDM framework in alignment with ITIL and industry best practices. Reporting to the ITOM Manager, the individual will collaborate closely with ITSM teams, IT Architecture, and ServiceNow platform stakeholders. Position Summary The ITOM Technical Product Owner role entails leading NCR VOYIX's Global Configuration Management (CMDB) and CSDM processes. This includes governance, strategy development, data integrity and quality management, performance monitoring, and continuous service improvement initiatives. The position involves coordinating a global organization to ensure compliance with global service management standards and processes, optimizing the stability, security, and control of the enterprise ServiceNow CMDB and CSDM. Key Responsibilities - Developing and implementing monitoring, discovery, and configuration management solutions to meet evolving business needs, including managing SaaS/cloud assets and services. - Establishing Configuration Management governance requirements, standards, policies, and procedures. - Evaluating and recommending enhancements to the existing ServiceNow CMDB design, implementation, and management. - Understanding the ServiceNow CSDM and its interrelationships with ITSM, Asset Management, APM, and other ServiceNow-related areas. - Defining technology and integration requirements for CMDB to support IT Service Management and Asset Management processes. - Ensuring the accuracy and currency of CMDB data through best practices and procedures. - Implementing asset and configuration standards, policies, and procedures. - Identifying critical success factors, developing process performance metrics, and monitoring. - Collaborating with other IT process owners for continuous service improvement. - Evaluating industry innovations and recommending new technologies. - Auditing SACM team activities for compliance with procedures. - Ensuring staff compliance with naming conventions. - Providing guidance, training, and authoring of IT knowledge base articles on CMDB. - Creating awareness campaigns for Configuration and Asset Management procedures. - Driving IT performance through creative thinking and ideation. Basic Requirements - Bachelor's Degree in an IT-related field or a minimum of 5 years of relevant experience. - Strong understanding of ITIL best practices, with Configuration Management and Asset Management experience. - Hands-on experience with enterprise Change, Configuration, and Asset Management tools. - Technical knowledge in relevant roles such as CMDB Manager/Analyst, Application Portfolio Manager/Analyst, etc. - Experience leading technical discussions and working in complex technical environments. - Strong interpersonal, employee relations, and global influence skills. - Positive attitude and proactive approach. Preferred Requirements - ITIL Foundation certification. - Architecture review and ServiceNow administration experience. - Relational database administration experience. Note: Offers of employment are subject to passing applicable screening criteria.,

Position : ServiceNow Business Analyst Location : Bengaluru Who are we? Krones Digital Solutions India (KDSI) is a subsidiary of the Krones Group and is a part of the Krones.Digital community. The Krones Group, headquartered in Neutraubling, Germany, plans, develops, and manufactures machines and complete lines for the fields of process technology, bottling, and packaging, plus intralogistics and recycling. Every day, millions of bottles, cans and containers are "processed" in Krones lines - in alcoholic and non-alcoholic beverage industries, dairy and liquid food industry as well as in the chemical, pharmaceutical and home & personal care industries. It is quite likely that the bottle of water, cola or juice in your hand is manufactured in one of the Krones lines!! Krones Digital Solutions India is created as of 2023 to be the Technology Competence Centre for Krones, focusing on developing software solutions for the Internal organization as well as for the customers of Krones Global. Who are we looking for? Krones Digital Solutions India (KDSI) is looking for a ServiceNow Business Analyst to work with Krones AG Group entities and partner stakeholders. The Consultant will analyze and document business requirements, design efficient and scalable solutions, including workflows, integrations and customizations and lead the implementation of ServiceNow ITSM modules, with opportunities to drive initiatives across ITOM, SPM, HRSD and other ServiceNow product areas. The role will directly report to Head of ServiceNow, KDSI and will be based in Bangalore. What are you in for? (Roles and responsibilities) Your responsibilities would include but are not limited to the below: - Perform business analysis tasks such as stakeholder interviews, requirement elicitation and documentation of business needs. Consult with sponsors and stakeholders, presenting solution options with pros, cons, and risks and offering strategic insights. Facilitate workshops and customer meetings to gather input, present ideas and guide discussions. Gather and analyze business requirements and create detailed documentation, including process flows, gap analyses and functional specifications. Lead the definition and deployment of future-state processes and ServiceNow solutions aligned with best practices. Design scalable and efficient solutions, including workflows, integrations and customizations across ITSM, ITOM, SPM, HRSD and other ServiceNow modules. Write and refine user stories and acceptance criteria to ensure they are clear, concise and actionable. Conduct user story mapping sessions to visualize and plan product features and enhancements. Collaborate with the ServiceNow CoEI team within the Krones AG Group and other departments to ensure alignment and successful delivery. Work closely with Product Owners to prioritize the backlog and ensure alignment with business goals. Actively participate in Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews and retrospectives. Maintain strong communication with clients and team members throughout the project lifecycle. Conduct demos, deliver end-user training and provide ongoing support to drive continuous process improvement. Provide mentorship and training to other team members to build internal capabilities. What are we looking for? (Experience/Qualifications/Skillsets/Must-haves) Qualifications: Bachelors degree in engineering/computer science/mathematics/physics or a comparable qualification with 10 - 14 years of total experience and 6 - 8 years of relevant ServiceNow experience. Must haves : Minimum of two ServiceNow project experiences in ITSM, ITOM, or SPM process implementation or support, in the capacity of a Functional Consultant or Business Analyst. ITSM Module Experience Incident Management Problem Management Change Management CMDB Request Management Release Management Asset Management ITOM Module Experience Discovery Service Mapping CMDB/CSDM SPM Module Experience Demand Management Project Management Portfolio Management Financial Planning Resource Planning HRSD Module Experience Case Management Knowledge Management Virtual Agent Skillsets: ServiceNow Expertise: Hands-on experience with ITSM, ITOM, SPM, HRSD modules (any two or more) Business Analysis: Requirement gathering, process mapping, gap analysis, user stories Agile Delivery: Strong understanding of Scrum, backlog management and sprint planning Communication: Clear articulation of technical concepts to business stakeholders Collaboration: Cross-functional teamwork with CoE, developers and product owners Tools: ServiceNow, JIRA, Confluence, MS Office Training & Support: End-user training, documentation and post-go-live support Consulting Mindset: Problem-solving, stakeholder engagement and solution-oriented thinking Certifications: Certified ServiceNow System Administrator (CSA) - Must have