21 Csdm Jobs

Position Responsibilities : Deltek is seeking a skilled and experienced ServiceNow Developer to support and enhance our Business Applications team within the Information Technology department. This role involves providing operational and end-user support for ServiceNow products , featuring fully integrated ITSM, ITOM, and HAM solutions. The ideal candidate will be responsible for ServiceNow administration, configuration, development, and support in an agile environment, creating new automations and enhancing existing workflows to meet evolving business needs. This position requires close collaboration with IT team members and stakeholders to design, develop, and implement innovative solutions that drive efficiency and add value across the enterprise. This role offers the opportunity to work both independently and alongside cross-functional teams , contributing to mission-critical systems that enhance the experience of Deltek end-users . If you thrive in a dynamic environment and enjoy leveraging ServiceNow to optimize business processes. **Qualifications:** **Education:** Bachelor's degree in technology or equivalent experience required. **IT Experience:** 6-8+ years in an IT environment, with extensive experience in **IT Service Management (ITSM)** and a deep understanding of **ITIL** frameworks. **ServiceNow Expertise:** 5-7+ years of **technical experience** in ServiceNow, including **administration, configuration, customization, development, enhancements, troubleshooting, end-user support, platform updates, and maintenance**. **Customization & Development:** 5-7+ years of **proficiency in customizing ServiceNow**, including: - Form customizations - Business rules - Workflows - Client scripts & script includes - UI policies/actions - Security rules - Other core ServiceNow constructs **ServiceNow Core Modules Mastery:** Proven expertise in **ITSM** (Incident, Problem, Change, Knowledge, Request) and **ITAM** (CMDB, HAM). **Data & Integrations:** Strong understanding of **CSDM and CMDB** , including the ability to integrate and import data using **ITOM discovery tools** such as **SCCM, JAMF, and Qualys**. **Development & Best Practices:** Advanced knowledge of **best practices** in development, testing, and production environments. **Project Life Cycle:** Experience in **full project life cycle development** for systems and applications. Technical Knowledge & Skills Certifications: ServiceNow CSA certification ( essential ) ServiceNow Administration: Review release/patch notes and perform impact assessments Clone management and upgrade scheduling Skipped record reviews, regression testing, and UAT execution CSDM & CMDB Expertise: Strong understanding of Common Service Data Model (CSDM) and Configuration Management Database (CMDB) Experience integrating and importing data using asset discovery tools such as SCCM, JAMF, and Qualys Software Development & Methodologies: Expertise in SDLC and/or Agile development methodology to conceptualize and deliver software ( essential ) Work Timings: 2:00 PM - 11:00 PM IST

As a ServiceNow Architect with 10-15 years of experience, you will be responsible for leading the architecture and design of complex ServiceNow implementations. Your role will involve translating business requirements into scalable and efficient ServiceNow solutions, developing architectural blueprints, and setting technical standards. You will oversee integrations with third-party systems using REST, SOAP, and MID Server, and conduct design reviews and performance tuning to ensure optimal functionality. Your expertise in AIOps and Predictive Intelligence will be leveraged to enhance the ServiceNow platform. You should possess a good understanding of AI Search implementation for Virtual Agents. Your experience as a ServiceNow Architect should demonstrate deep knowledge of ServiceNow modules such as ITSM, ITOM (CSDM), SPM, and WSD. Proficiency in Flow Designer, IntegrationHub, and scripting languages like JavaScript and Glide is essential. Knowledge of CMDB, Discovery, Service Mapping, and App Engine will be key to your success in this role. Holding a Certified ServiceNow System Administrator certification is mandatory, and additional certifications such as CIS (ITSM, HRSD, CSM), CAD, and CTA are preferred. Strong communication, documentation, and leadership skills will also be vital in effectively collaborating with stakeholders and driving successful implementations. This role offers an exciting opportunity to work on cutting-edge ServiceNow projects and contribute to the continuous improvement of IT service management processes. If you are a proactive and innovative professional with a passion for architecting ServiceNow solutions, we invite you to join our team and make a meaningful impact in the world of IT service delivery.,

Roles & Responsibilities 5+ years of experience in implementing or architecting ServiceNow solutions Experience in designing, configuring, and customizing ITOM , CSDM , and CMDB modules Must have experience in the design and implementation of the following modules: ITOM : Design, setup, and configuration of ServiceNow ITOM modules such as: Discovery , Service Mapping , Event Management , Cloud Management , Health Log Analytics , Certificate Management , and Orchestration/Integrations CSDM : Implementing and maintaining the Common Service Data Model (CSDM) framework within the ServiceNow platform Defining data requirements, configuring CMDB classes, and establishing relationships between Configuration Items (CIs) Defining, creating, and maintaining relationships such as dependencies , containment , and service relationships Developing and implementing data management and governance policies to ensure data accuracy, consistency, and completeness CMDB : Ensuring the CMDB is populated with accurate and up-to-date data Maintaining alignment with the IT environment and its relationships with business services Extensive experience across the ServiceNow core platform , including security , performance , and compliance Extensive experience in third-party integrations using REST/SOAP , Integration Hub , E-bonding , and Service Graph Connectors Strong hands-on experience in ServiceNow scripting , including: JavaScript , Business Rules , Client Scripts , UI Actions , UI Pages , AngularJS , and Jelly Experienced in collaborating with teams to gather requirements and pain points, and translating them into functional specifications Conduct workshops and training sessions for end-users to ensure successful adoption of implemented solutions Perform system testing , troubleshooting , and issue resolution during implementation phases Collaborate with technical teams to define system integrations , ensuring seamless data flow across platforms Provide ongoing support to end-users, addressing platform/module-related queries and issues Document processes, configurations, and solutions to create comprehensive user guides and training materials Excellent communication and interpersonal skills Strong ownership , accountability , and attention to detail in all work efforts

Design and develop ServiceNow applications, integrate with other systems and fix issues. Must have experience in ITSM modules, scripting JavaScript, CMDB, CSDM, SPM, and API integrations.Knowledge of HTML/CSS, SQL, and Agile methods preferred.

About the Role We are seeking a ServiceNow ITOM Consultant with a strong foundation in ServiceNow Discovery, ETL/transform maps, and CMDB/CSDM concepts. The ideal candidate will bring a combination of technical acumen and infrastructure knowledge to support ITOM implementations and CMDB enrichment efforts. Key Responsibilities : Discovery & CMDB Implementation: o Configure and manage ServiceNow Discovery jobs (agent and agentless). Contribute to CMDB population, normalization, and reconciliation efforts. Align data models with CSDM (Common Service Data Model) practices. ETL & Transform Development: o Develop and manage transform maps and data imports into the CMDB. Troubleshoot data quality issues and perform data clean-up as needed. Scripting & Configuration: o Write basic scripts (JavaScript, Glide API) to enhance data processing and platform automation. Support development of business rules, UI policies, and scheduled jobs related to ITOM. Infrastructure Awareness: o Understand basic IT infrastructure concepts (e.g., servers, network devices, cloud components). Communicate effectively with infra teams during discovery and integrations. Collaboration & Contribution: Support senior consultants and architects in ITOM and CMDB strategy execution. Contribute actively to documentation, testing, and knowledge sharing across the team. Requirements • 4+ years of experience with ServiceNow, preferably in ITOM and CMDB-related projects. • Hands-on experience with ServiceNow Discovery, including credentials and probe troubleshooting. • Good understanding and practical experience in ETL processes and transform maps. • Basic proficiency in JavaScript and ServiceNow scripting. • Exposure to CSDM framework and CMDB health practices. • Solid grasp of IT infrastructure fundamentals (e.g., OS, network layers, cloud components). • Strong communication and collaborative skills.

Bachelors or masters degree in information systems, Computer Science, or equivalent experience. 10+ years of experience with the ServiceNow platform, with at least 3 years focused on CSDM and CMDB architecture. ServiceNow Certified System Administrator (CSA) or developer (CAD). ServiceNow Certified Implementation Specialist (CIS) in CMDB/CSDM. Proven experience implementing and managing CSDM 4.0 or higher in a complex enterprise environment. Strong understanding of ITIL, ITOM, and ITSM processes. Hands-on experience with ServiceNow Discovery, Service Mapping, and CMDB Health Dashboards. Operational experience with event management and agent client connectors (ACC). Scripting in JavaScript. Excellent communication and stakeholder management skills. Ability to work independently and as part of a team. Strong analytical and problem-solving skills. Preferred Qualifications: Understanding of ServiceNow configurations and customizations: ACL, Business Rules, Workflow, Flow Designer, UI Policy/Action, Client Script, Transform Maps, Update Sets, Integration with 3rd party systems, etc. Experience with implementing integrations using REST/SOAP, Flow Designer, Scripted REST API, and Integration Hub spokes. Experience with Machine learning and NLU models is a plus. Certification in ITIL Foundations in Service Management is a plus.

About the Company NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant, and banking industries. Headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries, NCR VOYIX has been a global leader in consumer transaction technologies for nearly 140 years. The company focuses on transforming everyday consumer interactions into meaningful moments by enhancing the stores, restaurants, and digital banking experiences through cloud-based, platform-led SaaS, and services capabilities. As the market leader in the segments served and the technology delivered, NCR VOYIX collaborates with the world's leading retailers, restaurants, and financial institutions to create exceptional consumer experiences. Leveraging expertise, research and development capabilities, and a unique platform, the company helps customers navigate, simplify, and run their technology systems effectively. Customer-centric Approach At NCR VOYIX, customers are at the core of everything the company does. The mission is to enable stores, restaurants, and financial institutions to surpass their goals, from enhancing customer satisfaction to driving revenue growth, achieving operational excellence, reducing costs, and increasing profit. By offering solutions that empower customers to succeed in today's competitive landscape, NCR VOYIX has earned the trust of businesses worldwide, from renowned brands to local favorites. ITOM Technical Product Owner Role The ITOM Technical Product Owner at NCR VOYIX is responsible for managing the Configuration Management and Discovery processes, as well as supporting the business requirements for Event Management. This role involves overseeing discovery schedules, integrating event management sources, and ensuring the health and accuracy of the Configuration Management Database (CMDB). The successful candidate will lead the strategy and process development to enhance the existing ServiceNow-based CMDB and CSDM framework in alignment with ITIL and industry best practices. Reporting to the ITOM Manager, the individual will collaborate closely with ITSM teams, IT Architecture, and ServiceNow platform stakeholders. Position Summary The ITOM Technical Product Owner role entails leading NCR VOYIX's Global Configuration Management (CMDB) and CSDM processes. This includes governance, strategy development, data integrity and quality management, performance monitoring, and continuous service improvement initiatives. The position involves coordinating a global organization to ensure compliance with global service management standards and processes, optimizing the stability, security, and control of the enterprise ServiceNow CMDB and CSDM. Key Responsibilities - Developing and implementing monitoring, discovery, and configuration management solutions to meet evolving business needs, including managing SaaS/cloud assets and services. - Establishing Configuration Management governance requirements, standards, policies, and procedures. - Evaluating and recommending enhancements to the existing ServiceNow CMDB design, implementation, and management. - Understanding the ServiceNow CSDM and its interrelationships with ITSM, Asset Management, APM, and other ServiceNow-related areas. - Defining technology and integration requirements for CMDB to support IT Service Management and Asset Management processes. - Ensuring the accuracy and currency of CMDB data through best practices and procedures. - Implementing asset and configuration standards, policies, and procedures. - Identifying critical success factors, developing process performance metrics, and monitoring. - Collaborating with other IT process owners for continuous service improvement. - Evaluating industry innovations and recommending new technologies. - Auditing SACM team activities for compliance with procedures. - Ensuring staff compliance with naming conventions. - Providing guidance, training, and authoring of IT knowledge base articles on CMDB. - Creating awareness campaigns for Configuration and Asset Management procedures. - Driving IT performance through creative thinking and ideation. Basic Requirements - Bachelor's Degree in an IT-related field or a minimum of 5 years of relevant experience. - Strong understanding of ITIL best practices, with Configuration Management and Asset Management experience. - Hands-on experience with enterprise Change, Configuration, and Asset Management tools. - Technical knowledge in relevant roles such as CMDB Manager/Analyst, Application Portfolio Manager/Analyst, etc. - Experience leading technical discussions and working in complex technical environments. - Strong interpersonal, employee relations, and global influence skills. - Positive attitude and proactive approach. Preferred Requirements - ITIL Foundation certification. - Architecture review and ServiceNow administration experience. - Relational database administration experience. Note: Offers of employment are subject to passing applicable screening criteria.,

Position : ServiceNow Business Analyst Location : Bengaluru Who are we? Krones Digital Solutions India (KDSI) is a subsidiary of the Krones Group and is a part of the Krones.Digital community. The Krones Group, headquartered in Neutraubling, Germany, plans, develops, and manufactures machines and complete lines for the fields of process technology, bottling, and packaging, plus intralogistics and recycling. Every day, millions of bottles, cans and containers are "processed" in Krones lines - in alcoholic and non-alcoholic beverage industries, dairy and liquid food industry as well as in the chemical, pharmaceutical and home & personal care industries. It is quite likely that the bottle of water, cola or juice in your hand is manufactured in one of the Krones lines!! Krones Digital Solutions India is created as of 2023 to be the Technology Competence Centre for Krones, focusing on developing software solutions for the Internal organization as well as for the customers of Krones Global. Who are we looking for? Krones Digital Solutions India (KDSI) is looking for a ServiceNow Business Analyst to work with Krones AG Group entities and partner stakeholders. The Consultant will analyze and document business requirements, design efficient and scalable solutions, including workflows, integrations and customizations and lead the implementation of ServiceNow ITSM modules, with opportunities to drive initiatives across ITOM, SPM, HRSD and other ServiceNow product areas. The role will directly report to Head of ServiceNow, KDSI and will be based in Bangalore. What are you in for? (Roles and responsibilities) Your responsibilities would include but are not limited to the below: - Perform business analysis tasks such as stakeholder interviews, requirement elicitation and documentation of business needs. Consult with sponsors and stakeholders, presenting solution options with pros, cons, and risks and offering strategic insights. Facilitate workshops and customer meetings to gather input, present ideas and guide discussions. Gather and analyze business requirements and create detailed documentation, including process flows, gap analyses and functional specifications. Lead the definition and deployment of future-state processes and ServiceNow solutions aligned with best practices. Design scalable and efficient solutions, including workflows, integrations and customizations across ITSM, ITOM, SPM, HRSD and other ServiceNow modules. Write and refine user stories and acceptance criteria to ensure they are clear, concise and actionable. Conduct user story mapping sessions to visualize and plan product features and enhancements. Collaborate with the ServiceNow CoEI team within the Krones AG Group and other departments to ensure alignment and successful delivery. Work closely with Product Owners to prioritize the backlog and ensure alignment with business goals. Actively participate in Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews and retrospectives. Maintain strong communication with clients and team members throughout the project lifecycle. Conduct demos, deliver end-user training and provide ongoing support to drive continuous process improvement. Provide mentorship and training to other team members to build internal capabilities. What are we looking for? (Experience/Qualifications/Skillsets/Must-haves) Qualifications: Bachelors degree in engineering/computer science/mathematics/physics or a comparable qualification with 10 - 14 years of total experience and 6 - 8 years of relevant ServiceNow experience. Must haves : Minimum of two ServiceNow project experiences in ITSM, ITOM, or SPM process implementation or support, in the capacity of a Functional Consultant or Business Analyst. ITSM Module Experience Incident Management Problem Management Change Management CMDB Request Management Release Management Asset Management ITOM Module Experience Discovery Service Mapping CMDB/CSDM SPM Module Experience Demand Management Project Management Portfolio Management Financial Planning Resource Planning HRSD Module Experience Case Management Knowledge Management Virtual Agent Skillsets: ServiceNow Expertise: Hands-on experience with ITSM, ITOM, SPM, HRSD modules (any two or more) Business Analysis: Requirement gathering, process mapping, gap analysis, user stories Agile Delivery: Strong understanding of Scrum, backlog management and sprint planning Communication: Clear articulation of technical concepts to business stakeholders Collaboration: Cross-functional teamwork with CoE, developers and product owners Tools: ServiceNow, JIRA, Confluence, MS Office Training & Support: End-user training, documentation and post-go-live support Consulting Mindset: Problem-solving, stakeholder engagement and solution-oriented thinking Certifications: Certified ServiceNow System Administrator (CSA) - Must have

Position : ServiceNow CMDB Expert Location : Bengaluru Who are we? Krones Digital Solutions India (KDSI) is a subsidiary of the Krones Group and is a part of the Krones.Digital community. The Krones Group, headquartered in Neutraubling, Germany, plans, develops, and manufactures machines and complete lines for the fields of process technology, bottling, and packaging, plus intralogistics and recycling. Every day, millions of bottles, cans and containers are "processed" in Krones lines - in alcoholic and non-alcoholic beverage industries, dairy and liquid food industry as well as in the chemical, pharmaceutical and home & personal care industries. It is quite likely that the bottle of water, cola or juice in your hand is manufactured in one of the Krones lines!! Krones Digital Solutions India is created as of 2023 to be the Technology Competence Centre for Krones, focusing on developing software solutions for the Internal organization as well as for the customers of Krones Global. Who are we looking for? We are currently looking for a ServiceNow CMDB expert who will be responsible for administering and executing the configuration management changes, ensuring CMDB data integrity & robustness. This role works closely with the IT & Digital ServiceNow System Admin and all process owners within Digital & IT teams. In addition, the consultant should be experienced in stakeholder management to gather, analyse and launch requirements related to ITOM, ITSM & CMDB/Asset areas. The consultant will work in an international, distributed and multi-functional team, using an agile mindset and methodology. The role will directly report to the Head of DigiOps, KDSI and will be based in Bangalore. He/She will work closely with the ServiceNow CoEI team. What are you in for? (Roles and responsibilities) Your responsibilities would include but are not limited to the below: CMDB Data Management: Maintaining the accuracy and completeness of CMDB data by identifying and resolving data inconsistencies. Defining and enforcing naming conventions for configuration items (CIs). Establishing relationships between CIs to accurately reflect dependencies within the IT infrastructure. Performing data cleansing and deduplication activities. Manage the CMDB module, improving data representation accuracy. Develop and track key performance indicators for CMDB health. Discovery and Integration: Configuring and managing data discovery tools to automatically populate the CMDB with information from various IT systems. Integrating CMDB data with other ServiceNow modules like Incident Management, Problem Management and Change Management. Mapping data from external systems to the CMDB schema. Data Governance: Defining data quality standards and metrics for the CMDB. Establishing data ownership and accountability across different teams. Implementing data validation processes to ensure data integrity. CSDM Hands on Experience in CSDM model and Life cycle. What are we looking for? (Experience/Qualifications/Skillsets/Must-haves) Qualifications: Bachelors degree in engineering/computer science/mathematics/physics or a comparable qualification with 8 - 10 years of total experience and 5 8 years of experience in ServiceNow CMDB, Asset Management & ITOM. Skillsets: Experience with ServiceNow CMDB or CSDM, Discovery & Service Mapping. Strong understanding of IT infrastructure and components (servers, networks, applications). Experience defining, documenting and implementing CMDB governance processes and procedures and ensuring that the processes are followed. Experience defining, documenting and implementing CI Data audits. Experience managing CI data in a ServiceNow CMDB. Experience creating CI Data Health reports, identifying and resolving CI data gaps to maintain CI data integrity. Certifications: Certified ServiceNow System Administrator (CSA) Must have CMDB Fundamentals | CSDM Fundamental | ITOM Discovery Implementation

Responsibilities 12+ years of software engineering experience, with 6+ years in ServiceNow ITOM, ITAM, and CSDM development. Expert-level proficiency in ServiceNow scripting (JavaScript, Glide APIs, REST/SOAP APIs, PowerShell, Python). Deep understanding of CSDM, CMDB governance, IT Asset Lifecycle Management, and Discovery. Experience integrating ServiceNow with cloud providers (AWS, Azure, GCP) and IT monitoring tools. Strong knowledge of ITIL framework, ITOM automation, and event correlation techniques. Hands-on experience with ServiceNow MID Servers, Web Services, and Flow Designer. ServiceNow Certified Implementation Specialist (CIS) ITOM, ITAM, or CSDM preferred. ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD) is a plus.

Primary responsibilities: Responsible for ensuring there is an up-to-date and verified database of all Assets and Configuration Items (CIs) throughout the IT Service Management Lifecycle. Apply a continuous improvement approach to identifying and tracking company assets, CIs and their dependencies within the Configuration Management Database (CMDB) Collaborate with key stakeholders, internal teams (such as Applications and Change and Release Mgt teams) and external vendors for the introduction and retirement of assets through changes, releases, upgrades, new technology deployments and acquisitions. Supporting the Head of Asset and Configuration to manage Data Governance Framework, monitoring the quality of updates to the CMDB (single source of truth) which is integrated with our Enterprise Architecture Platform solution (BizzDesign) and downstream processes. Establish and maintain relationships between infrastructure, applications, and business services and capabilities through the CMDB/CSDM. Work closely with IT teams to identify and resolve issues related to configuration and asset management. Generate and analyse reports to identify trends and areas for improvement. Collaborate with other IT teams to implement and maintain best practices for configuration and asset management. Monitor and enforce compliance with configuration and asset management policies and procedures. Providing guidance and support to other IT teams on configuration and asset management-related issues. Supporting the process owner and process manager and providing inputs in the creation of principles, processes, and procedures Supporting the definition of the structure of the configuration management system, including CI types, naming conventions, required and optional attributes and relationships. Proposing scope for service asset and configuration management and performing configuration audits. Requirements Proven experience in asset and configuration management using the ServiceNow platform, with a focus on ServiceNow Discovery, Graph Connectors, and Multisource CMDB. ITAM, CAMP, CITAM or other accreditation in Asset and Configuration Management discipline Strong attention to detail, ability to process data and work in a complex global organisational environment. Extremely strong organization and productivity skills, ability to interface with managers, staff, and stakeholders within the organization. Proven experience with ITSM tools such as Service Now Proven experience and excellent knowledge of Cloud technologies, Physical and Virtual Infrastructure Excellent verbal and written presentation and communication skills.

JD for ServiceNow ITOM Admin We are looking for a ServiceNow ITOM expert with a strong background in CMDB, CSDM, Discovery, and Service Mapping. Here s a summary of the key responsibilities and qualifications for this role: What you'll be doing: ServiceNow ITOM Administration: Work as part of the ITOM admin team, developing custom software solutions. Consulting Services: Install, configure, and integrate ServiceNow ITOM products. Data Solutions: Design solutions for data import/export between ServiceNow and other systems. Platform Management: Manage application and platform upgrades, including impact assessments and remediation plans. User Support: Resolve escalated issues/defects within ServiceNow. Documentation: Prepare technical documentation as required. Knowledge Enhancement: Enhance customer knowledge in IT Operations Management using the ITIL v4 framework. What we are looking for: Experience: 3+ years with ServiceNow ITOM products. Platform Knowledge: Deep understanding of ServiceNow Platform, CSDM, CMDB, Discovery, and Service Mapping. Hands-On Skills: Strong experience in troubleshooting and configuring ServiceNow Discovery, Service Mapping, CMDB, and Event Management. Development Skills: Experience in scripting, customizing, and developing the ServiceNow platform, including automation using Flow Designer. Problem-Solving: Ability to troubleshoot platform issues, perform root cause analysis, and recommend corrective actions. Project Experience: Experience with multiple ServiceNow Discovery and Service Mapping projects involving various enterprise and open-source technologies. Preferred Qualifications: Certifications: Accreditations in ServiceNow System Administrator and ITOM products like Discovery and Service Mapping. Personal Attributes: Collaborative: Enjoys working in agile, creative environments. Ambitious: Works independently towards goals with a creative approach. Intuitive: Manages change effectively with strong time management skills. Interpersonal Skills: Contributes to team efforts and maintains up-to-date technical knowledge.

Role & responsibilities Provide hands-on engineering leadership to the team for implementing and operationalizing ServiceNow Integrated Risk Management (IRM) platform. Define the architecture and infrastructure for ServiceNow platform Implement and Integrate the platform Coordinate and collaborate with multi-functional teams (authentication, infrastructure, data, etc) for operational aspects of ServiceNow. Establish upstream and downstream integrations using S erviceNow Integration Hub Platform support, maintain observability metrics, resiliency and business continuity Data management, storage and data protection Define release cycles, CI/CD approach and governance routines for the platform and oversee ongoing continuous deployment All stages of the software delivery life cycle for the ServiceNow platform Collaborate with business, product, and technology partners to solution complex technology and functional needs of the IRM platform Significant experience of delivery of complicated Governance, Risk and Compliance platforms Experience with ServiceNow IRM offerings

Role & responsibilities Atleast 8-10 Years of Experience with Service Now platform Extensive knowledge of ServiceNow APM and its integration with the ServiceNow platform Deep understanding of CSDM 3.0 or later, including its domains, data structure, and best practices for CMDB data modeling Experience in aligning APM with CSDM, particularly in mapping applications to business capabilities, services, and technical architecture Strong analytical and problem-solving skills. Skill in creating and managing relationships between applications, business services, and technical services as per CSDM guidelines Proficiency in using ServiceNow's Service Builder feature for creating and managing services following CSDM guidance. Understanding of APM's role in strategic portfolio management and its integration with other ServiceNow modules10. Application Inventory Categorization Data Certification Application Services Proficiency in data management and data quality assurance practices. Proficiency in Python, JavaScript, and shell scripting. Excellent communication and collaboration skills. Attention to detail and a commitment to maintaining high data quality standards.

Greetings from ZCLUS INDIA LIMITED. We are looking for long term role with our CMMI Level V Client for all "ServiceNow" Roles Send your CV to "madan@zclus.com" Need only ServiceNow DEVELOPERS!! No Support / Admin Requirement for this Project Required Candidate profile 1 - 2 Implementations / Integration Exp in Any Module. ITSM / CMDB / HRSD / ITOM Intergration / CSDM / Service Mapping Developer / Lead 1st Round Virtual 2nd Round F2F in Nearest Client Office.

ServiceNow Developer (Remote – India) | 6-Month Contract | 6:30 PM-3:30 AM IST | Must have hands-on experience in CMDB, CSDM, Discovery, Integrations | Strong skills in CI data audits, governance, and workflow configs.

Position Responsibilities : Deltek is seeking a skilled and experienced ServiceNow Developer to support and enhance our Business Applications team within the Information Technology department. This role involves providing operational and end-user support for ServiceNow products , featuring fully integrated ITSM, ITOM, and HAM solutions. The ideal candidate will be responsible for ServiceNow administration, configuration, development, and support in an agile environment, creating new automations and enhancing existing workflows to meet evolving business needs. This position requires close collaboration with IT team members and stakeholders to design, develop, and implement innovative solutions that drive efficiency and add value across the enterprise. This role offers the opportunity to work both independently and alongside cross-functional teams , contributing to mission-critical systems that enhance the experience of Deltek end-users . If you thrive in a dynamic environment and enjoy leveraging ServiceNow to optimize business processes. **Qualifications:** **Education:** Bachelor's degree in technology or equivalent experience required. **IT Experience:** 6-8+ years in an IT environment, with extensive experience in **IT Service Management (ITSM)** and a deep understanding of **ITIL** frameworks. **ServiceNow Expertise:** 5-7+ years of **technical experience** in ServiceNow, including **administration, configuration, customization, development, enhancements, troubleshooting, end-user support, platform updates, and maintenance**. **Customization & Development:** 5-7+ years of **proficiency in customizing ServiceNow**, including: - Form customizations - Business rules - Workflows - Client scripts & script includes - UI policies/actions - Security rules - Other core ServiceNow constructs **ServiceNow Core Modules Mastery:** Proven expertise in **ITSM** (Incident, Problem, Change, Knowledge, Request) and **ITAM** (CMDB, HAM). **Data & Integrations:** Strong understanding of **CSDM and CMDB** , including the ability to integrate and import data using **ITOM discovery tools** such as **SCCM, JAMF, and Qualys**. **Development & Best Practices:** Advanced knowledge of **best practices** in development, testing, and production environments. **Project Life Cycle:** Experience in **full project life cycle development** for systems and applications. Technical Knowledge & Skills Certifications: ServiceNow CSA certification ( essential ) ServiceNow Administration: Review release/patch notes and perform impact assessments Clone management and upgrade scheduling Skipped record reviews, regression testing, and UAT execution CSDM & CMDB Expertise: Strong understanding of Common Service Data Model (CSDM) and Configuration Management Database (CMDB) Experience integrating and importing data using asset discovery tools such as SCCM, JAMF, and Qualys Software Development & Methodologies: Expertise in SDLC and/or Agile development methodology to conceptualize and deliver software ( essential ) Work Timings: 2:00 PM - 11:00 PM IST

Key Responsibilities Technical Lead in implementing ServiceNow HAM Pro and SAM Pro modules along with CMDB, Discovery, Integrations, Model Management, lifecycle processes, normalization, workspace enablement, etc. Leading a team of other ServiceNow developers/administrators, guiding and mentoring junior team members, and developing solutions across the full suite of ServiceNow offerings: IT Asset Management (HAM Pro, SAM Pro), IT Service Management (ITSM Pro), IT Operations Management (ITOM Pro & CMDB), Planning, and implementing solutions for new features, capabilities, and system integrations with ServiceNow to address key user and/or system requirements. Following leading/best practices for configuring, enhancing, and maintaining ServiceNow platform implementations across multiple ServiceNow modules including IT Asset Management (HAM Pro, SAM Pro), IT Service Management (ITSM Pro), IT Operations Management (ITOM Pro & CMDB), Developing solutions across the ServiceNow platform to utilize automation and integration capabilities of ServiceNow, focused on leveraging business services using out of the box capabilities. Participate or Lead weekly meetings with clients to discuss their needs and ensure current work assigned to team is progressing Present, educate and persuade clients on best practices as it pertains to their ServiceNow environment Coordinate with Subject Matter Experts for requests from clients when needed Develop and execute ServiceNow roadmaps as defined and approved by the platform owner. Document development, configuration and technical details & prepare training material Required Experience / Skills ServiceNow CIS-HAM Certification ServiceNow CIS-SAM Certification ServiceNow CSA Certification ServiceNow CMDB MicroCerts Java Script - 4+ Years Additional Preferred Skills Use of ServiceNow HAM Pro and/or SAM Pro in day to day roles Additional ServiceNow Certifications Flow designer Business rules Script includes GlideRecord and how to build efficient queries Client scripting vs Server side AJAX GlideRecord and how to build efficient queries Previous experience with MS SCCM/Intune Previous experience with JAMF Previous experience with Tanium ITIL V3 or V4 Foundations Certification Strong understanding of ITSM Strong Understanding of Hardware Asset Management processes Strong Understanding of Software Asset Management Processes Strong Understanding of Procurement processes and how they create/update assets Previous experience with ServiceNow CMDB Previous experience with ServiceNow CSDM IAITAM CAMP, CHAMP, or CSAM certification Agile Scrum and/or Kanban experience

Job Description : Discovery and Event Management: Implement and manage ServiceNow Discovery to identify and maintain Configuration Items (CIs). Investigate issues with ServiceNow discovery and working on resolving them Add new attributes to CI classes based on requirements Configure and optimize ServiceNow Event Management, including integrations with third-party monitoring tools. Diagnose and resolve complex discovery and event management issues. CMDB Management and Enhancement: Manage and enhance the Configuration Management Database (CMDB), ensuring alignment with the Common Service Data Model (CSDM). Configure and maintain reports/dashboards (including CMDB health metrics & preferences configuration) Monitor data populated on CMDB health dashboard and CMDB & CSDM data foundations dashboard. Taking actions like working on deduplication tasks, stale tasks etc. to improve the data quality. Configure policies on CMDB data manager Implement advanced CMDB features, including Agent Client Collector (ACC) and service mapping for application and infrastructure components. Integration and Customization: Build and optimize integrations with external systems using REST, SOAP, and APIs for tools like AD, MID Servers, and cloud environments. Develop custom discovery patterns, workflows, and solutions tailored to specific business needs. Mandatory Qualifications: ServiceNow ITOM Expertise: Proven experience in implementing and managing ServiceNow Discovery and Event Management solutions. CMDB Knowledge: Strong understanding of the CMDB lifecycle, including discovery, service mapping, and CI data integrity. Integrations: Hands-on experience with REST, SOAP, and API integrations for systems like AD, MID Servers, and credential stores. Technical Skills: Proficiency in JavaScript and the ability to develop custom patterns and workflows. Cloud Infrastructure: Experience with cloud-native infrastructure and cloud discovery tools. CSDM Framework: Strong knowledge of the Common Service Data Model (CSDM). Overall minimum 5 years of experience

Role : Senior ServiceNow Developer Location: Hyderabad//Bangalore -Hybrid Job Description: Seeking a Lead Software Engineer in the ServiceNow Technology space who will design and develop ServiceNow solutions related to Workplace Service Delivery (WSD) for the Corporate Properties Group (CPG). Key responsibilities will include design, developing forms, loading data, developing UI policies and business rules. This will be a fingers to keyboard’ role requiring technical skills. Development will follow the Agile methodology. Required Qualifications: Minimum 12+ years of application development and implementation experience, out of which 10 + years of experience designing software solutions using software architecture design principles 5 + years of ServiceNow experience in building, implementing, and maintaining platform technologies, workflows, and integrations - ServiceNow Workplace Service Delivery experience will be a huge plus. Experience in technically leading ServiceNow development and implementations 2+ years of JavaScript development experience 2+ years of RESTful or SOAP web services 3+ years of Agile experience 2+ years of Java, C++, C#, C, or .NET 2+ years of SQL 5+ years SDLC experience 2+ years of Integration design experience Experience on working with different OS Knowledge of Scripting (JavaScript, Unix, Python etc.) Understanding on the Data model concepts Knowledge of XML and structural programming concepts Knowledge of ITIL processes Advanced problem-solving ability Change Management, Asset Management and Configuration Management Excellent verbal, written, and interpersonal communication skills Ability to interact effectively and confidently with senior management Experience supporting and technically directing teams, as required

Role & responsibilities Description: We are looking for Service now ITOM developer With below Skills. Required Skills: - Minimum of 7+ years of hands-on experience with ServiceNow development and administration. - Proficient in creating and managing ServiceNow workflows, business rules, UI actions, client scripts, and notifications. - Experience with ServiceNow modules such as Incident Management, Change Management, Problem Management, Service Catalogue, and Knowledge Management. - ServiceNow ITOM - CMDB, Event management to allow ServiceNow to receive, correlate, and manage alerts or events from monitoring tools like Grafana, Solve, ControlM, OEM. - Orchestration to automate workflows. - Knowledge of scripting languages like JavaScript, HTML, and CSS. - Proficiency in integrating ServiceNow with other monitoring, incident management, and IT operations tools using REST APIs, SOAP APIs, webhooks, and other methods to pull data from external systems into ServiceNow. - Experience integrating third-party monitoring tools like Grafana, Prometheus, Splunk, etc., with ServiceNows Event Management to automate incident creation. - Strong experience in configuring and maintaining ServiceNow integrations with other platforms. - Strong troubleshooting and problem-solving skills. - Excellent verbal and written communication skills. Preferred Skills: - ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD). - Experience with ServiceNow integration and REST API. - Knowledge of Agile methodologies. - Knowledge of advanced reporting capabilities in ServiceNow.