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Algoleap Technologies
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ServiceNow ITSM Developer

ServiceNow ITSM Developer

Algoleap Technologies

8 - 13 years

25 - 30 Lacs

hyderabad

Posted:1 day ago| Platform:

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Skills Required

css cmdb business rules problem management change management automation html api discoverer servicenow development servicenow itsm ml rest languages workflow ui policy hrsd service catalog javascript servicenow itsm incident management snow itom csm angularjs itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

SUMMARY

We are looking for an experienced ServiceNow AI Developer/Consultant to design and implement intelligent workflows and AI-powered features within the ServiceNow platform. The ideal candidate will have a

strong background in ServiceNow development, combined with experience or understanding of AI/ML technologies such as predictive intelligence, Now Assist, Virtual Agent, and Natural Language

Understanding (NLU).

Key Responsibilities:

Design and implement AI features in ServiceNow, including Virtual Agent, Predictive Intelligence, and NLU.

Configure and customize ServiceNow modules like ITSM, CSM, HRSD, or FSM with AI-driven enhancements.

Integrate external AI platforms or LLMs (e.g., OpenAI, Azure AI) into ServiceNow for advanced use cases.

Collaborate with stakeholders to identify opportunities for AI automation and efficiency improvements.

Set up and fine-tune Now Assist and related LLM-powered capabilities within the ServiceNow ecosystem.

Develop and maintain Virtual Agent topics and decision trees using Flow Designer and topic blocks.

Implement and train predictive models using ServiceNow's Predictive Intelligence.

Create, manage, and test custom ML solutions within ServiceNow Studio or via APIs.

Ensure high-quality documentation, test coverage, and governance of AI models and features.

Stay updated with latest ServiceNow and AI trends, releases, and best practices.

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Algoleap Technologies

Information Technology

San Francisco

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ServiceNow ITSM Developer