ServiceNow HRSD Architect

Job Summary:

We are seeking a highly skilled ServiceNow HRSD Architect to lead the design and implementation of ServiceNow's HR Service Delivery (HRSD) solutions. This individual will work closely with HR and IT stakeholders to architect scalable, efficient, and user-centric solutions on the ServiceNow platform.

ServiceNow HRSD (Human Resources Service Delivery) Implementation Consultant/Developer will be responsible for configuring, customizing, and implementing the HRSD module within the ServiceNow platform, focusing on streamlining HR processes and improving employee experience.

This role involves working with HR business stakeholders, HR system administrators, and IT teams to deliver solutions that enhance HR service delivery and integrate with other enterprise systems.

Certified HRSD professional (Strongly preferred)

Key Responsibilities:

• Lead the design, architecture, and deployment of ServiceNow HRSD solutions.
• Define technical strategies and governance for HRSD implementations.
• Collaborate with HR teams to gather requirements and translate them into technical solutions.
• Design and configure core HRSD applications including Case and Knowledge Management, Employee Service Center, and Lifecycle Events.
• Guide and mentor development teams during solution implementation.
• Ensure integration with third-party systems (e.g., Workday, SAP SuccessFactors, etc.)
• Develop and maintain documentation including design specifications and architecture diagrams.
• Ensure platform scalability, security, and performance optimization.
• Conduct architecture reviews and participate in governance processes.
• Stay updated on new ServiceNow HRSD features and recommend adoption where beneficial.

Required Skills and Qualifications:

• Proven experience as a ServiceNow Architect, particularly in HRSD.
• In-depth knowledge of ServiceNow platform capabilities and best practices.
• Strong understanding of HR processes and employee lifecycle.
• Hands-on experience with ServiceNow Studio, Flow Designer, and IntegrationHub.
• Experience with HRSD modules: Case Management, Knowledge Management, Onboarding/Lifecycle Events, and Employee Service Center.
• Proficiency in scripting (JavaScript, Glide API).
• Experience integrating ServiceNow with HR systems like Workday or SAP SuccessFactors.
• ServiceNow Certified Implementation Specialist – HRSD (preferred).
• Excellent communication, stakeholder management, and leadership skills.

Preferred Qualifications:

• ServiceNow Certified System Administrator.
• Familiarity with Agile project management practices.
• Experience with global HR transformation projects.
• Exposure to other ServiceNow modules (ITSM, ITOM, etc.) is a plus.