ServiceNow Engineer

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Role Summary:

Must-have Skills

• ServiceNow Development: Design, develop, and maintain custom ServiceNow applications and modules, including ServiceNow ITSM, ITOM, SecOps, and App Engine (custom apps).
• Knowledge of development using templates and Generative/Agentic AI.
• Expertise in ServiceNow Now Assist and development of flow for App Engine is mandatory.
• Platform Configuration: Configure and manage ServiceNow modules (ITSM, ITOM, SecOps, App Engine etc.), workflows, UI policies, business rules, and UI actions.
• Scripting: Write and modify scripts in JavaScript (both client and server-side), ServiceNow scripting languages (Business Rules, Script Includes, UI Scripts, etc.), Open AI Integrations to automate processes.
• Integration: Integrate ServiceNow with other systems (e.g., LDAP, Active Directory, third-party applications) using SOAP, REST, and other web services APIs.
• Troubleshooting and Support: Provide ongoing support, troubleshooting, and maintenance of the ServiceNow platform, ensuring continuous service availability.
• Security and Performance: Implement best practices to optimize the performance and security of ServiceNow environments. Ensure compliance with security policies and standards.
• Upgrades & Patches: Assist with ServiceNow version upgrades and patching, ensuring smooth deployment with minimal downtime.
• Documentation: Develop and maintain comprehensive technical documentation for custom applications, workflows, and integrations. Provide knowledge transfer to other team members as needed.
• Ready to explore and quickly learn new technologies required at work as mandated by the project requirement.
  

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