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ServiceNow Engineer - IRM - Senior

10 years

0 Lacs

gurugram haryana india

Posted:1 month ago| Platform: Linkedin logo

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Skills Required

servicenow service duration design support ui data integrity audits troubleshooting optimization monitoring crm erp documentation itil security compliance technology javascript api html css rest management communication

Work Mode

On-site

Job Type

Full Time

Job Description

Role:

Location: Phoenix-AZ, Utah , NYC, NY (Hybrid)

Duration: 12+ months

Key Responsibilities:

  • Design, configure, and develop ServiceNow solutions to support business requirements.
  • Implement and maintain core ServiceNow modules such as

    Incident, Problem, Change, Knowledge, CMDB, and Service Catalog.

  • Develop custom applications, workflows, UI policies, business rules, client scripts, and integrations using ServiceNow APIs.
  • Collaborate with stakeholders to gather requirements and translate them into technical solutions.
  • Ensure platform upgrades, patches, and releases are executed with minimal disruption.
  • Maintain data integrity within ServiceNow through audits and best practices.
  • Provide ongoing support, troubleshooting, and performance optimization of ServiceNow applications.
  • Integrate ServiceNow with third-party tools (e.g., monitoring systems, HR, CRM, ERP) as needed.
  • Create and maintain system documentation, technical specifications, and user guides.
  • Ensure adherence to ITIL processes, security, and compliance standards.


Required Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • 10+ years of hands-on experience with the ServiceNow platform.
  • Strong knowledge of JavaScript, Glide API, HTML, CSS, and AngularJS.
  • Experience with REST/SOAP integrations and ServiceNow APIs.
  • Familiarity with ITIL processes and IT Service Management practices.
  • Strong troubleshooting, problem-solving, and communication skills.

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