ServiceNow Developer

Key Responsibilities

• Design, develop, and maintain ServiceNow applications and modules to support IT Service Management (ITSM), IT Operations Management (ITOM), and other business processes.
• Customize ServiceNow workflows, forms, reports, dashboards, and service portals according to business requirements.
• Develop and implement integrations between ServiceNow and other enterprise systems using REST/SOAP APIs, MID Server, and web services.
• Write efficient, reusable, and scalable code using JavaScript, Jelly scripting, and ServiceNow APIs.
• Participate in requirement gathering sessions with stakeholders and translate business needs into technical solutions.
• Perform unit testing, debugging, and troubleshooting to ensure high-quality deliverables.
• Collaborate with architects, business analysts, and QA teams to ensure solution alignment and delivery.
• Monitor platform performance and provide ongoing maintenance and enhancements.
• Document technical designs, configurations, and development procedures.
• Stay updated on the latest ServiceNow releases, features, and best practices, driving continuous improvement.
  

Skills & Qualifications

• Proven experience as a ServiceNow Developer with hands-on expertise in ServiceNow platform development.
• Strong knowledge of ITSM processes such as Incident, Problem, Change, Request, and Asset Management.
• Proficiency in scripting languages including JavaScript, Jelly, GlideScript, and familiarity with AngularJS is a plus.
• Experience with ServiceNow Studio, Flow Designer, Business Rules, Client Scripts, UI Policies, and Script Includes.
• Ability to build integrations using REST, SOAP, MID Server, and other APIs.
• Understanding of Service Portal development and customization.
• Experience with ServiceNow upgrade and patch management