ServiceNow Developer

About the Company

They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

About the Client

Our client is a global digital solutions and technology consulting company headquartered in Mumbai, India. The company generates annual revenue of over $4.29 billion (₹35,517 crore), reflecting a 4.4% year-over-year growth in USD terms. It has a workforce of around 86,000 professionals operating in more than 40 countries and serves a global client base of over 700 organizations. Our client operates across several major industry sectors, including Banking, Financial Services & Insurance (BFSI), Technology, Media & Telecommunications (TMT), Healthcare & Life Sciences, and Manufacturing & Consumer. In the past year, the company achieved a net profit of $553.4 million (₹4,584.6 crore), marking a 1.4% increase from the previous year. It also recorded a strong order inflow of $5.6 billion, up 15.7% year-over-year, highlighting growing demand across its service lines. Key focus areas include Digital Transformation, Enterprise AI, Data & Analytics, and Product Engineering—reflecting its strategic commitment to driving innovation and value for clients across industries.

Job Title

Location

Experience

About the Role

6+ years of experience with ServiceNow platform development. Strong experience in REST/SOAP web services, OAuth, and external system integration. 2+ years of working experience in JavaScript, Glide API, and AngularJS (for Service Portal widgets). Hands-on experience with Scripted REST APIs, IntegrationHub, and Scoped Applications. Good understanding of ServiceNow data model, CMDB, ACLs, and security best practices. Experience in developing responsive UI components using HTML5, CSS3, Bootstrap. Familiar with Agile/Scrum development lifecycle.

Responsibilities

• Collaborate with business analysts and stakeholders to understand business requirements user stories and workflows
• Translate business requirements into technical specifications for ServiceNow development
• Develop configure and customize ServiceNow modules eg Incident Management Change Management Problem Management using ServiceNow development tools GlideScript UI Builder
• Create and maintain integrations between ServiceNow and other enterprise applications using APIs REST
• Write clean efficient maintainable and well-documented code adhering to ServiceNow best practices
• Conduct unit testing integration testing and regression testing to ensure functionality performance and security of developed solutions
• Troubleshoot and resolve technical issues within ServiceNow applications leveraging debugging techniques and knowledge of ServiceNow logs
• Participate in code reviews to ensure quality and adherence to coding standards
• Document technical designs configurations and code for future reference and knowledge transfer
• Stay up-to-date with the latest ServiceNow features updates and security patches through continued learning and attending relevant training
• Assist with the development and implementation of ServiceNow knowledge base articles and training materials

Qualifications

• Bachelors degree in Computer Science Information Technology or a related field or equivalent experience
• Minimum 2 years of experience in software development
• Strong understanding of ServiceNow platform ServiceNow certifications like Certified ServiceNow Administrator CSA or Certified ServiceNow Master CSM a plus
• Proficiency in scripting languages like JavaScript and GlideScript
• Experience with UI development tools like ServiceNow UI Builder is preferred
• Experience with API integrations REST APIs is a plus
• Working knowledge of database concepts SQL is beneficial
• Excellent problem-solving and analytical skills
• Strong attention to detail and a commitment to quality
• Effective communication and collaboration skills
• Ability to work independently and as part of a team
• Excellent time management skills and the ability to prioritize tasks effectively
• A willingness to learn new technologies and adapt to changing business need

Required Skills

• ServiceNow ITSM