ServiceNow Developer - ITSM Module

Description

Key Responsibilities :

• Implement and configure ServiceNow ITSM modules including Incident, Problem, Change, Service Catalog, Service Portal, CMDB, Release Management, Knowledge Management, and Reporting.
• Develop workflows, business rules, UI pages, UI actions, and catalog items.
• Customize the platform using JavaScript and AngularJS for UI enhancements.
• Set up ServiceNow development instances and manage update set migration across Dev, Test, and Production.
• Work with CMDB, Discovery, and Event Management, and integrate them with ITSM processes.
• Implement integrations between ServiceNow and third-party systems such as LDAP, SSO, Workday, Slack, and Tanium.
• Collaborate with stakeholders to gather requirements, translate them into technical designs, and deliver scalable solutions.
• Ensure adherence to IT Asset Management processes; integrate tools like MS SCCM with ServiceNow.
• Work within an Agile environment and maintain proper technical documentation.
  

Preferred Qualifications & Skills

• CIS ITSM Implementation Specialist certification (desirable).
• Familiarity with Jenkins, Chef, Tomcat, JBoss, WebLogic, and relational databases.
• Understanding of networking devices, proxy servers, and firewalls.