ServiceNow Developer

Responsibilities

• Design, develop, and implement ServiceNow solutions with a focus on ITSM modules (Incident, Problem, Change, Request, Knowledge).
• Customize ServiceNow applications, including forms, workflows, business rules, client scripts, UI policies, and notifications.
• Develop and maintain integrations between ServiceNow and other enterprise systems using REST/SOAP APIs.
• Collaborate with stakeholders to gather requirements, propose solutions, and ensure alignment with ITIL best practices.
• Perform unit testing, system testing, and support UAT for developed solutions.
• Participate in upgrades and patching activities while ensuring system stability.
• Troubleshoot and resolve technical issues, providing ongoing support and enhancements.
• Create and maintain technical documentation and knowledge base articles.

Qualifications

• 4 years of experience as a ServiceNow Developer with proven expertise in ITSM modules.
• Strong understanding of ITIL processes and how they map to ServiceNow ITSM.
• Proficiency in JavaScript, Glide API, Jelly, HTML, CSS, and AngularJS (preferred).
• Hands-on experience in ServiceNow workflows, flow designer, catalog items, UI actions, UI pages, and client/server scripts.
• Experience in ServiceNow integrations using REST, SOAP, or MID Server.
• Knowledge of CMDB, Discovery, and Asset Management will be an advantage.
• Good experience with ServiceNow update sets, scoped applications, and performance tuning.
• Strong problem-solving, analytical, and communication skills.
• ServiceNow Certified System Administrator (CSA) is mandatory; CIS-ITSM certification is a plus.

Required Skills

• ServiceNow Developer experience
• ITIL processes knowledge
• JavaScript, Glide API, Jelly, HTML, CSS, AngularJS
• ServiceNow workflows and integrations
• CMDB, Discovery, Asset Management knowledge
• Problem-solving and communication skills
• ServiceNow Certified System Administrator (CSA)