ServiceNow Developer

ServiceNow Developer (Admin) is responsible to support and maintain ServiceNow Platform. This role will be responsible for monitoring daily operations, managing Incidents and requests, ensuring data quality and assisting with continuous improvement initiatives across ITSM, and other ServiceNow modules (ITOM, HRSD, SecOps)Key ResponsibilitiesPerform daily monitoring and health checks of the ServiceNow Platform.Experience in User Administration, User Access Management, Role assignments and Group ConfigurationsMonitor integration performance and assist in User Interface Level Integration & MID Server Integration.Knowledge of Import Sets for data loading from external file or database to the service-now.comParticipate in routine Platform maintenance activities such as upgrades, cloning and patching.Support incident, problem and Change Management process within ServiceNow teamEngage in ITIL processes consulting and/or implementationEngage in major incident management P1/P2 to triage and resolve ServiceNow issuesPartner with the business on exploring new opportunities to automate the operations processes.Document operational procedures and maintain Knowledge ArticlesSupport ServiceNow modules Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, Asset Management and CMSAdhere to Agile Methodology and ServiceNow Best PracticesExperience in handling service now incident and request queue.

Required Skills And Qualifications

Bachelor&aposs degree or equivalent work experience with 3+ years of experience as an operations engineer1 - 2 years of experience with ServiceNow platform as Development/Operations/Administration

Technical Skills

Basic understanding of ITSM module and ITIL processes is mustHands-on experience with ServiceNow implementation in ITSM modules (Incident, Problem, Change, CMDB & Asset).Basic experience with ServiceNow configuration, scripting, integrations (REST, SOAP APIs), and automationExposure to the reporting and dashboards is a plus.Knowledge on HRSD and any other ServiceNow module is plusBasic Understanding of ITIL, Agile, and DevOps methodologies.

Certifications (Preferred)

ServiceNow Certified System Administrator (CSA)ServiceNow Certified Implementation Specialist (CIS) ITSM, ITOM, HRSD, or SecOpsITIL v4 Foundation or higher

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firms focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. Youll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you&aposre talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.Full-Time/Part-TimeFull timeTimings(2:00p-10:30p)India Business UnitAWMPO AWMP&S President&aposs OfficeJob Family GroupTechnology