ServiceNow Consultant

Job Title: ServiceNow Consultant

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Position Summary

ServiceNow Consultant

ITSM

Performance Analytics

Key Responsibilities

• Design, configure, and implement ServiceNow ITSM modules including Incident, Problem, Change, Request, CMDB, and related processes.
• Develop and optimize Performance Analytics, dashboards, indicators, scorecards, and reports to support business insights and KPIs.
• Collaborate with business stakeholders to gather requirements, translate functional needs into technical solutions, and deliver scalable ServiceNow configurations.
• Customize ServiceNow applications using scripting (Client Scripts, Business Rules, UI Policies, UI Actions, etc.).
• Build and maintain automated workflows, service catalog items, integrations, and third-party connectors.
• Support ongoing enhancements, upgrades, performance improvements, and platform administration.
• Troubleshoot issues, perform root-cause analysis, and ensure high system availability and reliability.
• Ensure solutions follow ServiceNow best practices, governance standards, and security requirements.
• Work closely with cross-functional teams to drive continual improvement initiatives.
  

Required Skills & Qualifications

• Minimum 6+ years of experience in ServiceNow development and administration.
• Expert-level knowledge of ITSM modules (Incident, Change, Problem, Request, CMDB, Service Catalog).
• Expert-level knowledge of Performance Analytics, indicators, widgets, dashboard creation, and KPI development.
• Strong experience with ServiceNow scripting (JavaScript), API integrations, and workflow automation.
• Hands-on experience with ITIL processes and understanding of service delivery frameworks.
• Ability to analyze requirements, design scalable solutions, and deliver high-quality configurations.
• Excellent communication, problem-solving, and documentation skills.
• ServiceNow certifications (ITSM, CAD, CSA, CIS in relevant modules) are a plus.