ServiceNow Consultant

Role Overview

ServiceNow Consultant

Key Responsibilities

• Implement and configure ServiceNow modules based on business requirements
• Work with stakeholders to gather, analyse, and document functional requirements
• Configure workflows, business rules, client scripts, UI policies, and notifications
• Support ServiceNow integrations with third-party tools and systems
• Participate in system testing, UAT, and production deployments
• Provide post-implementation support and enhancements
• Ensure solutions follow ServiceNow best practices and governance standards
• Prepare technical and functional documentation

Required Skills & Experience

• 3–6 years of hands-on experience with

  ServiceNow platform

• Experience in one or more modules:

  ITSM, ITOM, HRSD, CSM, SecOps, GRC, Asset Management

• Strong understanding of ServiceNow configuration and customisation
• Experience with JavaScript and ServiceNow scripting
• Familiarity with ServiceNow integrations (REST, SOAP, MID Server)
• Experience working in a client-facing or consulting role

Mandatory Skills

• ServiceNow certifications (CSA, CIS)
• Experience with Service Portal or Workspaces
• Exposure to Agile / Scrum delivery models
• Experience in IT services or enterprise environments
• Passport