Servicenow Consultant

POSITION OVERVIEW :

As a ServiceNow Consultant, you will be responsible for leading and executing ServiceNow projects and initiatives for clients. You will work closely with clients to understand their requirements, identify opportunities for improvement, and develop innovative solutions leveraging the ServiceNow platform.

Key Responsibilities:

• Serve as the primary ServiceNow subject matter expert for clients, advising on best practices, platform capabilities, and potential solutions
• Lead all aspects of ServiceNow project delivery, including requirements gathering, design, development, testing, and deployment
• Conduct product demonstrations and educate stakeholders on ServiceNow functionality
• Collaborate with clients to understand their business requirements and how ServiceNow can support them
• Develop and configure custom ServiceNow applications, workflows, forms, reports, and integrations
• Customize and extend ServiceNow ITSM, SPM, and ITOM modules to meet specific client needs
• Develop and maintain project plans, budgets, and schedules
• Communicate project status, risks, and issues to clients and project stakeholders

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field
• 5+ years of hands-on experience with the ServiceNow platform, including architecture, design, development, and deployment across multiple modules
• 3+ years of experience developing and managing integrations with ServiceNow and other systems and technologies
• In-depth technical knowledge of integration protocols and technologies, including REST APIs, SOAP APIs, JDBC, LDAP, and others
• Experience with other integration tool sets such as Workato, Apptus or Snaplogic is a big plus
• Proven experience leading successful ServiceNow implementations from start to finish?li style