7 Servicenow Architecture Jobs

ServiceNow Architect should have broad understanding of the servicenow platform as well as understand on the modules in a deep manner having done several implementations. They should be able to solution complex servicenow requirements as well as suggest technical best practice. Also they should have an understanding of AI and how to best use ServiceNow AI to help clients. This role provides multi-technology consulting services on all aspects of application software, infrastructure and related technology components. What you'll be doing Key Responsibilities Lead the architecture of servicenow solutions Advise clients on how to best use the servicenow platform Develop solution blue prints Design and implement integrations between ServiceNow and other enterprise systems using REST, SOAP, and other relevant technologies. Leverage ServiceNow's automation capabilities to streamline IT processes and improve service delivery. Establish and enforce governance standards, policies, and procedures for ServiceNow platform usage. Monitor platform performance, conduct audits, and implement improvements to optimize ServiceNow operations. Develop various personas and create a strategy for user experience Ability to integrate AI into servicenow solutions thinking out fo the box and innovatively Qualifications: Education: Bachelors degree in Computer Science, Information Technology, or a related field (Masters degree preferred). Experience: 8 plus years of experience as a servicenow Architect Proven track record of successfully designing and implementing complex ServiceNow solutions in large-scale enterprises. Necessary ServiceNow certifications At least 3 successful implementations of ServiceNow.

We are looking for a ServiceNow Architect to join our team and lead the design, development, and implementation of ServiceNow solutions for our ITSM tools. You will be responsible for translating business requirements into technical specifications, creating and maintaining ServiceNow applications and integrations, and ensuring best practices and standards are followed. You will also provide technical guidance and mentorship to other ServiceNow developers and consultants, and collaborate with project managers, business analysts, and stakeholders to deliver high-quality solutions. Role & responsibilities Design, develop, and implement ServiceNow solutions using ServiceNow Studio, Scripting, Workflow, APIs, and other tools. Configure and customize ServiceNow modules such as ITSM, ITOM, ITBM, HR, CSM, GRC, and others. Integrate ServiceNow with other systems and applications using REST, SOAP, MID Server, and other methods. Perform system administration, testing, debugging, and troubleshooting of ServiceNow applications and integrations. Lead and participate in design and code reviews, and ensure adherence to coding standards, best practices, and security guidelines. Provide technical leadership and mentorship to other ServiceNow developers and consultants. Communicate effectively with project managers, business analysts, and stakeholders to understand business requirements and provide technical solutions. Document and maintain technical specifications, design documents, user guides, and other project artifacts. Stay updated with the latest ServiceNow features, functionalities, and trends. Preferred candidate profile Bachelor's degree in Computer Science, Information Systems, Engineering, or related field. At least 8 years of experience in ServiceNow development and architecture. ServiceNow Certified Application Developer and ServiceNow Certified System Administrator certifications. ServiceNow Certified Implementation Specialist and ServiceNow Certified Master Architect certifications are preferred. Strong knowledge of ServiceNow platform, architecture, modules, and features. Proficient in ServiceNow Studio, Scripting, Workflow, APIs, and other development tools. Experience in configuring and customizing ServiceNow modules such as ITSM, ITOM, ITBM, HR, CSM, GRC, and others. Experience in integrating ServiceNow with other systems and applications using REST, SOAP, MID Server, and other methods. Experience in system administration, testing, debugging, and troubleshooting of ServiceNow applications and integrations. Excellent communication, presentation, and interpersonal skills. Ability to work independently and as part of a team. Ability to manage multiple projects and prioritize tasks. Ability to learn new technologies and adapt to changing requirements. Perks and benefits

Role Overview: The Solution Architect, ServiceNow is a functional and technical expert consulting is responsible for designing and implementing solutions on the ServiceNow platform. This role involves working closely with stakeholders to understand their needs and translating them into technical solutions that align with business requirements and Solution Architect, Platform brings architectural guidance, business acumen in the industry (e.g., Employee Experience, Customer Service, Information Technology, etc.), along with deep product expertise, innovation, and knowledge capital based on industrys best practices. On a typical day you will: Successful and timely delivery of ServiceNow projects, including the implementation of specified modules. High levels of client satisfaction and positive feedback. Optimization and performance of ServiceNow instances. Adherence to industry standards and regulations. Effective guidance and mentorship of junior team members. What You Will Need to be Successful: Overall, 12+ years of experience and at least 3+ years of experience in ServiceNow Architecture and Strategy Deep knowledge of ServiceNow solutions and ITIL processes. Implementation or management experience on various ServiceNow modules, including Customer & Contract Management, Complex Case Workflow, Integration Hub, Predictive Intelligence, Virtual Agent, Mobile Publishing, Platform Analytics (Advanced), and Automation Engine Proven experience in designing and implementing ServiceNow solutions in an enterprise environment. Excellent communication skills to interact with clients and team members. Strong analytical and problem-solving skills. Ability to manage multiple projects and priorities. Experience with integrating ServiceNow with other applications and systems. Proficiency in creating technical documentation and diagrams. Foundation Certifications: (Mandatory) ServiceNow Certified System Administrator (CSA) Certified Implementation Specialist (CIS-ITSM, CIS-ITOM and CIS-CSM) Certified Application Developer (CAD) Key Architecture Certifications: (Mandatory) Certified Technical Architect (CTA) or Certified Master Architect (CMA)

We are seeking a highly skilled and experienced Senior ServiceNow Administrator/Developer with a strong background in IT Operations Management (ITOM) and Configuration Management Database (CMDB). The ideal candidate will have expertise in AWS infrastructure and will be responsible for administering, configuring, and optimizing the ServiceNow platform to enhance operational efficiency and service delivery. About Cloud Operations and Tech Support At RWS our Technical Support and Cloud Operations Teams are a global organization spanning across 13 countries serving a global customer base. Technical Support deliver highly valued support and build trusted relationships with our customers, from individual freelancers to large international corporations and governments. We are constantly investigating and solving technical problems across a wide range of products and technology, with emphasis on prevention and root cause analysis. At the same time, knowledge sharing is crucial, providing our users and colleagues with the latest solutions, answers, and information. From a Cloud Operations perspective we are a team of experienced, high-performance individuals focused on serving our Enterprise customers leveraging our SaaS solutions to power their Seamless Customer Experience. Our core focus is on Quality of Service, Customer Experience, Security and Compliance. Both technical and non-technical groups are embedded within the same Cloud Operations unit. Key Responsibilities Administer and configure ServiceNow modules, including CSM, ITSM, ITOM, and CMDB . Implement and manage workflows, business rules, UI policies, client scripts, and automation tasks. Maintain and optimize CMDB for accurate asset and configuration management. Integrate ServiceNow with AWS infrastructure and other external systems and third-party applications. Monitor system performance and troubleshoot issues to ensure platform stability and efficiency. Collaborate with stakeholders to gather requirements and translate them into effective ServiceNow solutions. Support upgrades, patches, and system enhancements in accordance with best practices. Ensure compliance with security policies, governance standards, and industry best practices. Provide end-user training and support as needed. Skills & Experience 4+ years of experience administering ServiceNow with a focus on CSM, ITSM, ITOM, and CMDB. Strong understanding of ServiceNow architecture, data model, and best practices . Hands-on experience with Service Catalog, Incident, Problem, Change, Asset, Customer Service Management, and Request Management. Experience with Discovery, Service Mapping, Event Management, and Orchestration within ITOM. Proficiency in JavaScript, Glide APIs, REST/SOAP integrations, and Web Services . Experience managing CMDB data quality, reconciliation, and normalization. Strong troubleshooting and problem-solving skills. Excellent communication and collaboration abilities. Proven experience with AWS infrastructure and integrating ServiceNow with AWS services. Preferred Qualifications: Experience in ITIL-based service management environments. Experience with scripting, automation, and ServiceNow AI capabilities. ServiceNow Administrator Certification (CSA) is an advantage; Advanced certifications (CIS-ITSM, CIS-CSM, or CIS-ITOM) are a plus. AWS Certified Solutions Architect or similar professional experience is highly desirable.

We are looking for a ServiceNow Architect to join our team and lead the design, development, and implementation of ServiceNow solutions for our ITSM tools. You will be responsible for translating business requirements into technical specifications, creating and maintaining ServiceNow applications and integrations, and ensuring best practices and standards are followed. You will also provide technical guidance and mentorship to other ServiceNow developers and consultants, and collaborate with project managers, business analysts, and stakeholders to deliver high-quality solutions. Role & responsibilities Design, develop, and implement ServiceNow solutions using ServiceNow Studio, Scripting, Workflow, APIs, and other tools. Configure and customize ServiceNow modules such as ITSM, ITOM, ITBM, HR, CSM, GRC, and others. Integrate ServiceNow with other systems and applications using REST, SOAP, MID Server, and other methods. Perform system administration, testing, debugging, and troubleshooting of ServiceNow applications and integrations. Lead and participate in design and code reviews, and ensure adherence to coding standards, best practices, and security guidelines. Provide technical leadership and mentorship to other ServiceNow developers and consultants. Communicate effectively with project managers, business analysts, and stakeholders to understand business requirements and provide technical solutions. Document and maintain technical specifications, design documents, user guides, and other project artifacts. Stay updated with the latest ServiceNow features, functionalities, and trends. Preferred candidate profile Bachelor's degree in Computer Science, Information Systems, Engineering, or related field. At least 8 years of experience in ServiceNow development and architecture. ServiceNow Certified Application Developer and ServiceNow Certified System Administrator certifications. ServiceNow Certified Implementation Specialist and ServiceNow Certified Master Architect certifications are preferred. Strong knowledge of ServiceNow platform, architecture, modules, and features. Proficient in ServiceNow Studio, Scripting, Workflow, APIs, and other development tools. Experience in configuring and customizing ServiceNow modules such as ITSM, ITOM, ITBM, HR, CSM, GRC, and others. Experience in integrating ServiceNow with other systems and applications using REST, SOAP, MID Server, and other methods. Experience in system administration, testing, debugging, and troubleshooting of ServiceNow applications and integrations. Excellent communication, presentation, and interpersonal skills. Ability to work independently and as part of a team. Ability to manage multiple projects and prioritize tasks. Ability to learn new technologies and adapt to changing requirements. Perks and benefits

Role: ServiceNow Architect Experience: 10 15 Years Location: Hyderabad Job Description: A ServiceNow Architect is responsible for designing and implementing solutions on the ServiceNow platform. They ensure that the architecture aligns with business requirements and industry best practices. This role involves working closely with stakeholders to understand their needs and translating them into technical solutions. Roles and Responsibilities Design and Architecture: Develop and maintain the overall architecture of ServiceNow implementations. Technical Leadership: Provide strategic recommendations and technical guidance to clients and team members. Solution Development: Create technical solutions, including workflows, integrations, and custom applications. Documentation: Develop system documentation, including process flows, design documents, and implementation guides. Collaboration: Work with stakeholders, developers, and other team members to ensure successful project delivery. Performance Management: Monitor and optimize the performance of ServiceNow instances. Integration: Design and implement integrations with other systems and tools. Mentorship: Guide and mentor junior team members. Compliance: Ensure solutions comply with industry standards and regulations. Skills Required Technical Expertise: Deep knowledge of ServiceNow solutions and ITIL processes. Experience: Proven experience in designing and implementing ServiceNow solutions in an enterprise environment. Certifications: Preferred certifications include ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS-ITSM), and Certified Application Developer (CAD). Communication: Excellent communication skills to interact with clients and team members. Problem-Solving: Strong analytical and problem-solving skills. Project Management: Ability to manage multiple projects and priorities. Integration Knowledge: Experience with integrating ServiceNow with other applications and systems. Documentation Skills: Proficiency in creating technical documentation and diagrams.

Key Responsibilities Solution Architecture & Design Lead the end to end design and architecture of ServiceNow solutions ensuring alignment with business objectives and best practices Collaborate with business stakeholders to gather requirements analyze needs and translate them into functional and technical specifications Develop and maintain architectural standards guidelines and best practices for ServiceNow implementations Offering Development Drive the creation and enhancement of ServiceNow offerings, including pre-built solutions accelerators and templates Stay current with the latest ServiceNow releases and features leveraging them to enhance offerings and deliver innovative solutions to clients Lead the development of reusable components frameworks and methodologies to streamline project delivery Client Engagement Serve as a trusted advisor to clients providing strategic guidance on leveraging ServiceNow to achieve their business goals Lead workshops and design sessions with clients to define solution architecture and ensure alignment with their vision Build and maintain strong relationships with key stakeholders, ensuring customer satisfaction and successful project outcomes Team Leadership Mentor and guide a team of ServiceNow developers, functional consultants, and technical architects, fostering a culture of collaboration and excellence Provide technical leadership and direction to project teams, ensuring high-quality deliverables and adherence to project timelines Promote continuous learning and skill development within the team, staying ahead of industry trends and emerging technologies Governance & Compliance Establish and enforce governance frameworks to ensure consistency, quality, and compliance across all ServiceNow implementations Conduct regular architecture reviews and audits to ensure alignment with best practices and organizational standards Thought Leadership Contribute to the growth of the ServiceNow practice by sharing knowledge publishing white papers, and participating in industry events and forums. Identify and explore new business opportunities within the ServiceNow ecosystem driving innovation and growth for the company Qualifications Experience 20+ years of experience in IT with a strong focus on ServiceNow architecture development and implementation Proven experience in leading complex ServiceNow projects across multiple domains ITSM ITOM HR SecOps etc Deep understanding of ServiceNow platform capabilities including custom application development integrations and automation Skills Expert level knowledge of ServiceNow architecture including best practices for design development and deployment Strong proficiency in ServiceNow scripting workflows and integrations with third party systems Excellent communication and interpersonal skills with the ability to engage and influence senior stakeholders Strategic thinking and problem solving skills with a focus on delivering innovative and scalable solutions Leadership and mentoring abilities with a track record of building and managing high performing teams Education Bachelors or masters degree in computer science Information Technology or a related field ServiceNow certifications eg Certified System Administrator Certified Implementation Specialist Certified Application Developer are highly desirable