ServiceNow Architect

About Client:-

Our client is a global digital solutions and technology consulting company headquartered in Mumbai, India. The company generates annual revenue of over $4.29 billion (?35,517 crore), reflecting a 4.4% year-over-year growth in USD terms. It has a workforce of around 86,000 professionals operating in more than 40 countries and serves a global client base of over 700 organizations.

Our client operates across several major industry sectors, including Banking, Financial Services & Insurance (BFSI), Technology, Media & Telecommunications (TMT), Healthcare & Life Sciences, and Manufacturing & Consumer. In the past year, the company achieved a net profit of $553.4 million (?4,584.6 crore), marking a 1.4% increase from the previous year. It also recorded a strong order inflow of $5.6 billion, up 15.7% year-over-year, highlighting growing demand across its service lines.

Key focus areas include Digital Transformation, Enterprise AI, Data & Analytics, and Product Engineeringreflecting its strategic commitment to driving innovation and value for clients across industries.

Job Details :-

Job Role : ServiceNow Architect

Experience Required: 10-15yrs

Notice: immediate

Work Location: Pune

Mode Of Work: Hybrid

Type of Hiring: Contract to Hire

Role Overview:-

The Technical Architect will lead the design and implementation of ServiceNow's Employee Center (EC) migration for MTN Group, ensuring scalable, secure, and optimized platform delivery. This role requires deep expertise in ServiceNow architecture, catalog design, integration, and agile delivery.

Mandatory Skills: ServiceNow - SaaS .

Key Responsibilities:-

• Lead technical design sessions for EC migration, including catalog rationalization and taxonomy mapping.
• Architect scalable ServiceNow solutions aligned with MTN's business and IT strategy.
• Collaborate with MTN OPCOs to validate catalog items and workflows.
• Define and implement integration strategies with third-party systems (e.g., SAP, HRMS).
• Ensure platform performance, security, and compliance across environments.
• Provide technical oversight during development, testing, and deployment phases.
• Support change management and documentation efforts.
• Mentor developers and ensure adherence to ServiceNow best practices.

Required Skills & Experience:-

• 10+ years in IT with 5+ years in ServiceNow architecture and development.
• Proven experience in EC Portal migrations and catalog design.
• Strong command of ServiceNow modules: ITSM, HRSD, ITOM, and EC.
• Hands-on experience with scripting (Business Rules, Client Scripts, UI Policies).
• Familiarity with Agile/Scrum methodologies and CI/CD practices.
• Experience with REST APIs, IntegrationHub, and orchestration.
• ServiceNow certifications: CSA, Implementation Specialist (ITSM/HRSD), Application Developer.