3 Servicenow Certifications Jobs

As a ServiceNow technical developer, your primary responsibility will be to design, develop, and maintain applications/modules on the ServiceNow platform. You will engage with stakeholders to gather requirements, propose solutions, and implement custom applications, workflows, and integrations to optimize business processes. With 5 to 8 years of technical experience in ServiceNow and custom/scoped application development, you should be proficient in tools such as ServiceNow Studio, Service Portal, and Flow Designer for business workflow configurations. A solid grasp of Snow Architecture & Modules (e.g., ITSM, IT Service Portal, Asset Management) along with knowledge of databases, Incident management lifecycle, and web technologies (JavaScript, HTML, CSS) is essential. Your role will involve analyzing, designing, developing, testing, implementing, and maintaining UI/UX within ServiceNow. Expertise in creating service request forms, task flows, and workflows as per the specific requirements of EXL functions is crucial. You will lead the development, implementation, and maintenance of new/existing Snow Portfolio on top of the App Engine. In addition, you should be skilled in configuring/customizing the Snow platform, setting up new workflows/alerts, role assignments, and integrations with external systems using ServiceNow APIs, REST, SOAP, and other methods. As a technical solution architect, you will drive transformation initiatives and the Service desk enablement roadmap, overseeing scoping, solution design, delivery, implementation, and adoption of Snow-Service desk across EXL. Experience with scripting tools and leveraging ServiceNow standard functionality for automating routine tasks is expected. Managing data flow integration between ServiceNow and third-party systems is also a key aspect of the role. Possessing ServiceNow certifications, such as Certified Application Developer, would be advantageous. Excellent communication skills are essential for discussing technical and functional issues/solutions, particularly in high-pressure situations, with executives, support teams, and customers. The ability to collaborate effectively in a team setting and manage multiple assignments concurrently will be beneficial for success in this role.,

You will be responsible for overseeing the process design and evolution of architecture and development standards within the Enterprise ServiceNow team. Your role will include ensuring that the team follows established processes and architecture best practices. You will provide team leadership, offer technical guidance, and serve as the technical escalation point for both internal customers and team members. Additionally, you will manage team resource capacity and allocation for customer engagements, interviewing and hiring additional resources globally as required. As a Technical ServiceNow Delivery Lead/Manager, you will be expected to ensure that ServiceNow best practices are implemented and recommend out-of-the-box solutions where appropriate. You will manage implementation partners and vendors to deliver on expectations and ensure proper documentation of ServiceNow solutions according to standards. Keeping up-to-date on ServiceNow functionality, you will make recommendations on how new features can be used to enhance and automate business processes. Moreover, your responsibilities will include continuously improving methods and practices to achieve increased quality and value delivery. You will be required to report and analyze metrics on throughput, cycle time, and flow efficiency. Acting as a technical leader and subject matter expert across all aspects of the ServiceNow platform and solutions, you will build strong relationships with business stakeholders and manage issues through closure. Managing the global ServiceNow end-to-end delivery team, you will ensure maximum and efficient delivery of value while leading ServiceNow incident management, service requests, and service improvement initiatives. To be successful in this role, you must possess excellent interpersonal skills and the ability to work effectively with multiple stakeholders. Additionally, ServiceNow certifications such as Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) are required, along with project management certifications like Scrum Master or PMP. A thorough understanding of ITIL processes and ITSM is essential, as well as at least 10 years of experience in solutions delivery with proven expertise in agile technical practices and work management. You should have the ability to coach team members in end-to-end delivery and be experienced with the majority of ServiceNow modules and products. Hands-on experience with ServiceNow technical solutions, including coding, configuring, and building complex solutions, is also crucial. A Bachelor's degree in information technology, computer science, or a related technical field, along with 10+ years of service delivery experience and 10+ years of experience specifically within ServiceNow (ITSM, ITOM, HAM, SAM, CMDB) is required. Furthermore, strong knowledge of Agile methodologies such as Scrum and Kanban, as well as hands-on experience with Agile delivery processes, is necessary. Proven experience with DevOps practices, including Continuous Integration and Continuous Delivery (CI/CD), is expected. Excellent communication and stakeholder management skills are essential, with the ability to present complex technical concepts to non-technical audiences. Experience in leading cross-functional teams within fast-paced, dynamic environments will be advantageous. In conclusion, this role offers the opportunity to work with a leading global financial markets infrastructure and data provider, London Stock Exchange Group (LSEG). LSEG's purpose is to drive financial stability, empower economies, and enable customers to create sustainable growth. As part of a workforce of 25,000 people across 65 countries, you will be valued for your individuality and encouraged to bring your true self to work. The organization promotes a collaborative and creative culture, encourages new ideas, and is committed to sustainability across its global business. By joining LSEG, you will play a critical role in re-engineering the financial ecosystem to support and drive sustainable economic growth. Together, the aim is to accelerate the transition to net zero, foster the growth of the green economy, and create inclusive economic opportunities.,

Introduction A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. Youll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, youll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. In this role, youll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities Handle architectural role in ServiceNow area. Analyse current technologies used within the target project and determine ways to improve by implementing ServiceNow and its architecture Provide technical consultation to our clients in terms of using ServiceNow best practices for implementations and ongoing operations Lead and govern end-to-end ServiceNow implementations, migrations, transformation projects using onshore, offshore and nearshore models Establish enterprise wide best-practices and IT thought leadership in Service Management, Service Integration and Management, Intelligent Automation Platform and Robotic Process Automation Implement complex ServiceNow solutions for our clients in all applications/modules such as TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro or CSM Pro Lead & investigate complex technical issues and review code as required Account for possible project challenges on constraints including, risks, time, resources and scope Work closely with project management teams to successfully monitor technical progress of ServiceNow implementations and maintenance/administration tasks Design ServiceNow technical solutions and also provide detailed specifications for those proposed solutions Provide expert guidance for best practices related to ServiceNow administration Required education Bachelors Degree Preferred education Masters Degree Required technical and professional expertise 10+ years of IT experience with proven ServiceNow Product knowledge 3+ years of experience as a ServiceNow Solution/Technical Architecture with implementing SaaS/PaaS Solution on specific cloud architecture Experience in multiple end-to-end ServiceNow implementations across all modules - TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro or CSM Pro Strong experience in integrating ServiceNow to several other applications using SOAP/REST. Preferred to have experience working with ServiceNow to ServiceNow and ServiceNow to Remedy ebondings or any other Products of similar nature Mandatory ServiceNow certifications - Certified System Administrator, Certified Application Developer, Implementation Specialist in 2 or more of these modules - ITSM/HRSD/CSM/FSM/ITBM/Discovery/Service Mapping/GRC/SIR/PPM/Cloud Management Preferred technical and professional experience Relationship building with business and customers Active listening, negotiation, problem solving Team building