Job
Description
You will be responsible for overseeing the process design and evolution of architecture and development standards within the Enterprise ServiceNow team. Your role will include ensuring that the team follows established processes and architecture best practices. You will provide team leadership, offer technical guidance, and serve as the technical escalation point for both internal customers and team members. Additionally, you will manage team resource capacity and allocation for customer engagements, interviewing and hiring additional resources globally as required. As a Technical ServiceNow Delivery Lead/Manager, you will be expected to ensure that ServiceNow best practices are implemented and recommend out-of-the-box solutions where appropriate. You will manage implementation partners and vendors to deliver on expectations and ensure proper documentation of ServiceNow solutions according to standards. Keeping up-to-date on ServiceNow functionality, you will make recommendations on how new features can be used to enhance and automate business processes. Moreover, your responsibilities will include continuously improving methods and practices to achieve increased quality and value delivery. You will be required to report and analyze metrics on throughput, cycle time, and flow efficiency. Acting as a technical leader and subject matter expert across all aspects of the ServiceNow platform and solutions, you will build strong relationships with business stakeholders and manage issues through closure. Managing the global ServiceNow end-to-end delivery team, you will ensure maximum and efficient delivery of value while leading ServiceNow incident management, service requests, and service improvement initiatives. To be successful in this role, you must possess excellent interpersonal skills and the ability to work effectively with multiple stakeholders. Additionally, ServiceNow certifications such as Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) are required, along with project management certifications like Scrum Master or PMP. A thorough understanding of ITIL processes and ITSM is essential, as well as at least 10 years of experience in solutions delivery with proven expertise in agile technical practices and work management. You should have the ability to coach team members in end-to-end delivery and be experienced with the majority of ServiceNow modules and products. Hands-on experience with ServiceNow technical solutions, including coding, configuring, and building complex solutions, is also crucial. A Bachelor's degree in information technology, computer science, or a related technical field, along with 10+ years of service delivery experience and 10+ years of experience specifically within ServiceNow (ITSM, ITOM, HAM, SAM, CMDB) is required. Furthermore, strong knowledge of Agile methodologies such as Scrum and Kanban, as well as hands-on experience with Agile delivery processes, is necessary. Proven experience with DevOps practices, including Continuous Integration and Continuous Delivery (CI/CD), is expected. Excellent communication and stakeholder management skills are essential, with the ability to present complex technical concepts to non-technical audiences. Experience in leading cross-functional teams within fast-paced, dynamic environments will be advantageous. In conclusion, this role offers the opportunity to work with a leading global financial markets infrastructure and data provider, London Stock Exchange Group (LSEG). LSEG's purpose is to drive financial stability, empower economies, and enable customers to create sustainable growth. As part of a workforce of 25,000 people across 65 countries, you will be valued for your individuality and encouraged to bring your true self to work. The organization promotes a collaborative and creative culture, encourages new ideas, and is committed to sustainability across its global business. By joining LSEG, you will play a critical role in re-engineering the financial ecosystem to support and drive sustainable economic growth. Together, the aim is to accelerate the transition to net zero, foster the growth of the green economy, and create inclusive economic opportunities.,
