ServiceNow Architect - CTH Role

12 - 20 years

22 - 37 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Work Mode

Hybrid

Job Type

Full Time

Job Description

ServiceNow Architect

The role involves leading architecture, solution design, integrations, and AI-enabled workflows using Now Assist and AI Agents. You will collaborate with stakeholders to define platform strategy, build scalable solutions, and guide technical teams through successful delivery.

Key Responsibilities

  • Lead end-to-end

    architecture, solution design, and implementation

    for ServiceNow CSM.
  • Define platform roadmap, standards, governance, and best practices across ServiceNow modules.
  • Architect and oversee implementations of

    ServiceNow ITSM

    ,

    CSM

    ,

    App Engine Studio

    , and

    Now Assist

    capabilities.
  • Design and manage complex

    integrations

    using REST/SOAP APIs, IntegrationHub, MID Servers, and external systems.
  • Implement

    AI Agent

    and GenAI-driven features to enhance case resolution, user experience, and automation.
  • Conduct platform assessments, impact analysis, and optimization for performance, scalability, and security.
  • Guide development teams with

    technical leadership

    , code reviews, architecture patterns, and solution validation.
  • Work with business leaders to convert requirements into scalable, modular, and reusable solutions.
  • Ensure smooth upgrades, release planning, and governance across the ServiceNow ecosystem.
  • Collaborate with cross-functional teams (ITSM, CSM, Integrations, Security, Cloud) to deliver unified solutions.

Required Skills

  • 12+ years of experience with strong expertise in

    ServiceNow architecture and solution design

    .
  • Advanced hands-on experience in

    ServiceNow CSM

    configuration and architecture.
  • Deep knowledge of

    ServiceNow ITSM, Integrations, App Engine Studio

    , and platform capabilities.
  • Experience implementing

    Now Assist

    features, AI Agent workflows, and GenAI-enhanced processes.
  • Strong proficiency in

    JavaScript, Glide APIs, Flow Designer, Business Rules, UI Policies, ACLs

    , and platform automation.
  • Solid understanding of

    data models, CMDB, security, performance tuning

    , and enterprise-scale deployments.
  • Proven experience architecting integrations with external systems.
  • Strong communication, stakeholder management, and solution consulting skills.

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Saransh Software Solutions logo
Saransh Software Solutions

Information Technology

Indore

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