ServiceNow Senior Architect

ServiceNow Senior Architect

Location: Bangalore Electronic City OR Chennai

Experience:9 to 14 Years

Employment Type:Full-time / Contract

Availability: Immediate Joiners Preferred

Short Synopsis:

ITSM and ITOM modules,

Key Responsibilities:

ITSM and ITOM modules.

Architect and develop ServiceNow integrations with third-party tools and enterprise systems using REST/SOAP APIs, MID Servers, and IntegrationHub.

Work closely with business stakeholders, product owners, and technical teams to translate requirements into scalable ServiceNow solutions.

Ensure alignment with ServiceNow best practices, governance standards, and platform security guidelines.

Drive CMDB health, Discovery optimization, Service Mapping, and Event Management activities within the ITOM scope.

Implement and promote Agile methodologies and DevOps practices for ServiceNow development, testing, and deployment.

Provide technical guidance and mentorship to junior developers and team members.

Participate in platform upgrades, patching, and performance tuning to ensure system stability.

Maintain thorough documentation of designs, configurations, and development activities.

Primary Skills (Mandatory):

Proven experience with ServiceNow ITSM and ITOM modules (Discovery, CMDB, Service Mapping, Event Management).

Strong ServiceNow Integration experience (REST, SOAP, APIs, MID Servers, IntegrationHub).

Solid understanding of Agile methodologies and DevOps pipelines within ServiceNow development.

Hands-on experience in JavaScript, Glide Scripting, Flow Designer, and Business Rules.

Expertise in ServiceNow architecture, configuration, and platform management.

Secondary / Preferred Skills:

Exposure to Customer Service Management (CSM) and Human Resources Service Delivery (HRSD) modules.

Experience in Service Portal development and UI customization.

Strong analytical and problem-solving skills with a focus on solution scalability and maintainability.

Certifications (Highly Preferred):

ServiceNow Certified System Administrator (CSA)

Certified Implementation Specialist (CIS) ITSM / ITOM / CSM / HRSD

ServiceNow Certified Application Developer (CAD)