20 Mid Servers Jobs

Job Locations: Hyderabad, Bengaluru, Chennai, Pune, Mumbai, Gurugram, Kolkata Work Experience (years): 11+ years (with at least 6 years in ServiceNow architecture & development) Educational Qualification: Bachelors degree in Computer Science, IT, or related field Job Description: Role & Responsibilities: Design and architect ServiceNow solutions across ITSM, ITOM, HRSD, CSM, or other modules based on business needs. Lead and mentor ServiceNow developers and administrators; review code and solution designs. Collaborate with business and IT stakeholders to gather requirements and translate them into scalable solutions. Define and enforce ServiceNow platform standards, best practices, and governance frameworks. Architect integrations between ServiceNow and other enterprise systems using APIs, MID Servers, and integration tools. Oversee custom application development, scripting (client/server), and workflow automation within ServiceNow. Plan and manage ServiceNow upgrades, performance tuning, and platform optimization. Create and maintain architecture diagrams, technical documentation, and solution design documents. Ensure solutions adhere to security, compliance, and data privacy requirements. Preferred Candidate Profile: 11+ years of IT experience with at least 6 years in ServiceNow architecture and development. Deep expertise in multiple ServiceNow modules (ITSM, ITOM, HRSD, CSM). Strong experience with ServiceNow scripting (JavaScript, Glide API), Flow Designer, and Service Portal. Proven track record in designing integrations using REST/SOAP APIs, web services, and third-party tools. Experience with platform upgrades, migrations, and performance tuning. Excellent communication, stakeholder management, and leadership skills. Certifications Required: ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS). Certifications Preferred: Certified Application Developer (CAD), Certified Technical Architect (CTA).

ServiceNowEngineer / ServiceNow platform, with a focus on ITOM implementations, Service Mapping and Discovery modules GENERAL FUNCTION 1. 4 to 6 year years of experience with the ServiceNow platform, with a focus on ITOM implementations, Service Mapping and Discovery modules 2. Certified in CIS -ITSM , CIS - Discovery, CIS - Service Mapping 3. Manages and improves ServiceNow Discovery and ServiceNow Services Mapping for on-prem / cloud inventory 4. Define configuration items and classes, attributes, data collection, and governance that are important to support other ITSM modules and business objectives 5. Hands-on experience in Building and supporting integrations with data sources other than ServiceNow Discovery 6. Expertise in Setting up and administration of MID servers 7. Create/update/remove Discovery ranges and schedules 8. Monitor CMDB health and resolve conflicts between data sources. Interpret Discovery logs and data to diagnose issues. 9. Expert knowledge in defining identification and reconciliation rules Area of Responsibility Incident Mgt Release Management License Mgt Vulnerability Mgt Patching Clone Downs Upgrades, including skips and testing DSA (Distributed Security Access) and MyAccess DR Testing Configuration Chgs Review System Performance Answer Platform Level Questions Certificate Management Firewall Rule Management Functional ID/Service Account Management Manage passwords in 5/3 Vaults Monitor Daily, weekly and monthly jobs Manage 30+ Integrations with other systems Review Error Logs Software Code Management (e.g. GitHub) Data Extracts Audit Support Maintain prod and non-prod environments (10) Code Reviews Maintain 5/3 development standards

ServiceNow platform, with a focus on ITOM GENERAL FUNCTION 1. 4 to 6 year years of experience with the ServiceNow platform, with a focus on ITOM implementations, Service Mapping and Discovery modules 2. Certified in CIS -ITSM , CIS - Discovery, CIS - Service Mapping 3. Manages and improves ServiceNow Discovery and ServiceNow Services Mapping for on-prem / cloud inventory 4. Define configuration items and classes, attributes, data collection, and governance that are important to support other ITSM modules and business objectives 5. Hands-on experience in Building and supporting integrations with data sources other than ServiceNow Discovery 6. Expertise in Setting up and administration of MID servers 7. Create/update/remove Discovery ranges and schedules 8. Monitor CMDB health and resolve conflicts between data sources. Interpret Discovery logs and data to diagnose issues. 9. Expert knowledge in defining identification and reconciliation rules Area of Responsibility Incident Mgt Release Management License Mgt Vulnerability Mgt Patching Clone Downs Upgrades, including skips and testing DSA (Distributed Security Access) and MyAccess DR Testing

You are a highly skilled ServiceNow Functional Consultant with expertise in Virtual Agent Consulting, UI/UX experience, and Integrations with various applications, including Virtual Agent in MS Teams. Your role involves working closely with stakeholders to design, implement, and optimize ServiceNow solutions that enhance user experience, automation, and enterprise integrations. In your position, you will be responsible for Virtual Agent & AI Consulting. This includes designing and implementing ServiceNow Virtual Agent solutions to automate business processes, configuring Natural Language Understanding (NLU) models and topics to enhance conversational experiences, optimizing Virtual Agent workflows for seamless user interactions and self-service capabilities, and deploying and integrating Virtual Agent with Microsoft Teams for enhanced collaboration and accessibility. Additionally, you will be focusing on UI/UX Enhancements by improving the ServiceNow user interface (UI) and user experience (UX) for intuitive and efficient navigation, customizing and enhancing Service Portal experiences to align with business needs, and implementing best practices for UI design, accessibility, and responsive layouts within ServiceNow. Your role also entails working on Integrations & Automation. This involves developing and configuring integrations between ServiceNow and third-party applications using REST/SOAP APIs, MID Servers, and Integration Hub, ensuring seamless data exchange and automation between ServiceNow, MS Teams, and enterprise systems, and collaborating with IT teams to optimize integrations, troubleshoot issues, and enhance system performance. Collaboration with stakeholders and Solution Consulting are key aspects of your job. You will work with business and technical stakeholders to gather requirements and design ServiceNow solutions, provide advisory support on ServiceNow best practices, Virtual Agent capabilities, and automation strategies, and conduct workshops and training sessions on Virtual Agent, UI/UX improvements, and integrations. As a qualified candidate, you should possess 7+ years of experience as a ServiceNow Functional Consultant or a similar role, 3+ years of hands-on expertise in ServiceNow Virtual Agent, NLU models, and AI Search, experience in integrating Virtual Agent with Microsoft Teams and other collaboration tools, 2+ years of strong understanding and implementation of ServiceNow UI/UX design principles and Service Portal customization, knowledge of ServiceNow ITSM, CSM, HRSD, or custom applications, proficiency in REST/SOAP APIs, Integration Hub, and third-party system integrations, ability to work independently and manage multiple projects simultaneously, and strong communication and stakeholder management skills. Preferred qualifications include ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application.,

Job Title: ServiceNow GRC Developer Experience: 7+ Years Location: Bangalore Job Description: We are looking for an experienced ServiceNow GRC Developer with 7+ years of hands-on experience on the ServiceNow platform. The ideal candidate should have strong capabilities in GRC module implementation, ServiceNow Workspace development, portal customization, and integration with third-party platforms. This role requires both technical expertise and a strategic approach to optimizing GRC processes aligned with business and regulatory needs. Key Responsibilities: ? ServiceNow GRC Implementation: o Design and configure GRC modules including Policy & Compliance, Risk Management, Vendor Risk, and Audit Management. o Customize workflows, forms, dashboards, and reports as per business needs. ? Workspace & Portal Development: o Build and modify ServiceNow Workspaces specific to GRC. o Create and enhance ServiceNow Portals, including catalog forms and widgets. ? Scripting & Customization: o Develop client/server-side scripts (Business Rules, Script Includes, UI Policies, etc.). o Optimize performance through efficient scripting. ? Integration: o Integrate with external systems using REST/SOAP APIs and MID Servers. o Monitor and resolve integration issues. ? System Admin & Support: o Perform platform maintenance, upgrades, and user support. o Collaborate with business users to enhance GRC functionality and usability. Required Skills: ? Strong experience with ServiceNow GRC/IRM modules ? Proficiency in ServiceNow Workspace and Portal development ? Advanced scripting knowledge JavaScript, Business Rules, Script Includes ? Integration experience using REST/SOAP APIs ? Ability to translate business requirements into technical solutions ? Platform administration, troubleshooting, and performance optimization ? Excellent communication and problem-solving skills Preferred Certifications: ? CIS Risk and Compliance ? CIS Vendor Risk (TPRM) ? CIS Business Continuity Management (BCM) ? CSA ServiceNow System Administrator ? CAD Certified Application Developer ? Experience with Agile methodology ? Exposure to other ServiceNow modules (ITSM, SecOps, ITOM) Show more Show less

As a ServiceNow Engineer with 4-7 years of experience, you will be responsible for providing top-notch support to ServiceNow users and stakeholders. Your duties will include troubleshooting and resolving incidents, understanding how ServiceNow functions and is configured, and monitoring performance to ensure optimal system performance. You will also handle user administration, code releases, upgrades, plugin installations, and disaster recovery testing. Your role will involve managing ServiceNow licenses, creating reports and dashboards, and supporting integrations with other systems. You must be adept at fixing system vulnerabilities, applying patches, and extracting data from ServiceNow tables for audit and business needs. Additionally, you should have experience securing passwords, performing disaster recovery testing, and documenting technical procedures and incident remediation. As part of an Agile/Kanban team, you will collaborate with team members to support ServiceNow infrastructure, tools, and integrations. You will also act as a level 3 escalation for the Service Desk, participating in agile driving activities, daily SCRUMs, and after-hours release support. Your accountability for customer satisfaction and adherence to best practices will be crucial in ensuring a positive customer experience. To excel in this role, you must possess hands-on experience with ServiceNow ITOM, Discovery, and Service Mapping implementations. Your technical skills should include familiarity with ITOM solutions, API integrations, Flow Designer, Catalog Item creation, Custom Applications, Platform Health and Security, Automatic Testing Framework (ATF), and Mobile. Additionally, you should be well-versed in ServiceNow ITOM offerings and able to lead customers through implementation and deployment discussions. Key Qualifications: - ServiceNow Certified Systems Administrator (CSM) - 5+ years of experience on the ServiceNow platform - Bachelor's Degree in Computer Science or equivalent experience Desired Skills: - ITIL v4+ certification - ServiceNow CIS-SPM - ServiceNow Now Mobile - ServiceNow CIS-ITOM Certification - ServiceNow CAD Certification - ServiceNow CIS-Service Mapping In this role, you will be expected to proactively seek out work, continuously learn and improve, and contribute positively to the team's performance. Your ability to adapt, collaborate, and take initiative will be essential for success in this dynamic environment.,

As a Senior ServiceNow Architect with over 10 years of experience, including 8+ years specifically focused on ServiceNow, you will play a key role in leading the architectural strategy, solution design, and roadmap planning for ServiceNow implementations in customer-facing domains. Your deep expertise in Customer Service Management (CSM), Field Service Management (FSM), and Sales/CRM-related processes will be instrumental in driving the success of ServiceNow projects. Your responsibilities will include designing and implementing end-to-end solutions for ServiceNow CSM, FSM, and Sales modules. You will collaborate closely with business stakeholders to gather requirements, define target architectures, and translate them into technical designs. Additionally, you will design and oversee integrations between ServiceNow and CRMs, ERPs, and external vendor systems, ensuring seamless connectivity and data flow. As part of your role, you will be expected to define data models, service catalogs, workflows, virtual agent experiences, and customer/partner portals. Your expertise will be crucial in guiding development teams, evaluating new ServiceNow features and plugins, and proposing adoption plans. Furthermore, you will define governance frameworks and design principles for global implementations, ensuring compliance with platform and security standards. To be successful in this position, you should have at least 8 years of hands-on experience with ServiceNow, with a focus on CSM, FSM, or Sales CRM modules. You should also possess proven experience as an architect on large-scale ServiceNow transformation projects. Your technical skills should include a strong understanding of CSM Data Model, FSM Components, Customer/Partner Portals, domain separation, security models, and scoped applications. Experience with Flow Designer, IntegrationHub, REST/SOAP APIs, MID Servers, Custom portal and Portal, Angular JS, JavaScript, HTML, and CSS will be valuable assets. Certifications such as ServiceNow Certified System Administrator, ServiceNow Certified Implementation Specialist (CSM/FSM), and ServiceNow Certified Application Developer (preferred) are required. Additionally, you should have strong analytical and communication skills, the ability to mentor developers, and a customer-oriented mindset with a strong sense of ownership and accountability. Your capacity to thrive in dynamic, fast-paced environments with multiple stakeholders will be essential in this role.,

Overview The Senior ServiceNow Developer is responsible for designing, developing, configuring, and implementing solutions on the ServiceNow platform to meet business requirements. This role ensures delivery of high-quality, scalable, and maintainable solutions across various ServiceNow modules, and provides technical leadership, guidance, and support to development teams and stakeholders. Responsibilities Design & Development Design and develop ServiceNow solutions including applications, integrations, workflows, business rules, UI policies, client scripts, and automated processes. Translate functional requirements into technical specifications and build solutions aligned with platform best practices. Technical Leadership Provide technical expertise and guidance to junior developers, reviewing code for quality, standards adherence, and performance optimization. Recommend and implement ServiceNow configuration vs. customization approaches to meet business needs efficiently. Module Implementation & Enhancements Lead development activities for new module implementations, upgrades, and major enhancements. Build integrations between ServiceNow and external systems using IntegrationHub, REST/SOAP APIs, and MID Servers as needed. Testing & Deployment Develop and execute unit tests support QA and UAT cycles by resolving defects in a timely manner. Participate in code promotions and deployments across environments ensuring minimal impact to operations. Documentation & Knowledge Sharing Prepare and maintain technical design documents, configuration guides, and support documentation. Share knowledge with team members and contribute to the ServiceNow development standards library. Continuous Improvement & Support Identify and implement opportunities for platform optimization and automation. Provide advanced technical support for incidents, root cause analysis, and resolution for complex issues escalated by sustain teams. Qualifications Bachelor's degree in Computer Science, Information Systems, or related field. Minimum 8 years of ServiceNow development experience. ServiceNow Certified System Administrator is required. ServiceNow Certified Application Developer or module-specific certifications (e.g. ITSM, ITOM) are highly desirable.

We are looking for a highly skilled ServiceNow professional with at least 3 years of experience to join our team. Your role will involve expertise in ServiceNow's Now-Mobile and Agent applications, as well as hands-on experience with cutting-edge technologies like Gen AI, ITSM, Predictive Intelligence, Virtual Agent, and other AI-powered features. As a key member of our IT service management team, you will be responsible for customizing, deploying, and managing various ServiceNow applications to enhance user experience and drive operational efficiency, starting with our Mobile Application. Your responsibilities will include developing and managing ServiceNow's Now-Mobile and Agent applications to ensure smooth functionality and seamless integration across platforms. You will customize and optimize mobile app features for end-users and service agents. Implement and manage ServiceNow's Gen AI capabilities, including Now-Assist and AI Agents, to deliver automated, intelligent responses. Utilize Predictive Intelligence to improve decision-making, automate workflows, and enhance service delivery with AI-powered insights. Develop and configure Virtual Agents to automate tasks, improve customer experiences, and enhance self-service. Integrate AI into IT Service Management processes to streamline incident management, change management, and problem management. Design and maintain a robust knowledge management system and implement dynamic translation services for global communication. Collaborate with HR teams to optimize HR service delivery processes and support asset management processes. To be successful in this role, you must have proven experience with ServiceNow, particularly with Now-Mobile, Agent Apps, ITSM, and AI-driven capabilities. You should possess a strong understanding of ITSM principles and best practices, along with experience in integrating Gen AI, AI Agents, and predictive technologies. Familiarity with Knowledge Management and Asset Management modules within ServiceNow is required. Hands-on experience with ServiceNow scripting and customization, such as JavaScript, UI Policies, and Business Rules, is essential. You should be able to design and implement AI-powered solutions to enhance service management processes, demonstrate strong problem-solving and analytical skills, and have excellent written and verbal communication skills to explain technical concepts to non-technical stakeholders. Preferred certifications for this role include ServiceNow Certified System Administrator (CSA) or relevant certifications, and ServiceNow Certified Application Developer (CAD) is optional. Familiarity with integration tools like REST/SOAP, Web Services, and MID Servers would be advantageous. If you are a proactive and skilled ServiceNow professional looking to contribute to a dynamic IT service management team, we encourage you to apply for this position.,

Job Title : ServiceNow- Technical Consultant-CSM(Remote) Job Type - Remote Experience - 8+ Years Job Description - We are seeking an experienced and technically strong ServiceNow Technical Lead specializing in the Customer Service Management (CSM) module. This role will lead the design, architecture, development, and deployment of scalable CSM solutions on the ServiceNow platform. The ideal candidate combines strong technical development skills with leadership experience, client communication, and a track record of delivering complex ServiceNow implementations. Key Responsibilities: Technical Leadership: Lead end-to-end technical design and implementation of ServiceNow CSM solutions. Guide a team of ServiceNow developers and administrators through the SDLC. Review code, ensure adherence to best practices, and maintain platform integrity. Serve as the technical point of contact for clients and internal stakeholders. Architecture & Development: Architect robust and scalable ServiceNow CSM solutions using standard and custom components. Develop and customize key CSM features: Cases, Accounts, Contacts, Entitlements, SLAs, Knowledge, Communities, and Virtual Agent. Create custom applications and integrations using REST/SOAP APIs, IntegrationHub, and MID Servers. Implement AWA (Advanced Work Assignment), Virtual Agent, and Predictive Intelligence where applicable. Stakeholder Management: Collaborate with business analysts and solution architects to translate business requirements into technical designs. Present solution architecture and roadmaps to business and IT leaders. Drive workshops, technical discussions, and sprint planning with cross-functional teams. Governance & Delivery: Ensure adherence to ServiceNow platform standards, security policies, and performance benchmarks. Manage technical risk, issue resolution, and post-implementation support. Conduct platform upgrades and migrations while minimizing impact to business. Required Skills & Qualifications: 8+ years of experience on the ServiceNow platform, with 3+ years in CSM-specific implementations. Deep knowledge of ServiceNow architecture, including custom apps, scoped apps, ACLs, UI policies, and scripting (JavaScript, Glide API). Proven experience with ServiceNow Studio, Flow Designer, Business Rules, Script Includes, and custom integrations. Proficient in implementing: Case Lifecycle Management SLAs and Entitlements Omnichannel support (chat, email, portal) Knowledge Base and Communities Dashboards and Performance Analytics Experience integrating with CRM, ERP, and external ticketing systems via APIs. Strong background in Agile/Scrum methodologies and DevOps tools (JIRA, Git, etc.). Preferred Certifications: ServiceNow CSA Certified System Administrator (Mandatory) ServiceNow CIS Customer Service Management (Highly Preferred) ServiceNow Application Developer (Preferred) ITIL v4 Foundation (Preferred) Soft Skills: Excellent leadership, mentoring, and team collaboration skills. Strong communication and client-facing abilities. Ability to drive decisions and resolve conflicts in high-pressure environments. Ownership mindset and proactive approach to problem-solving. Show more Show less

You should have a Bachelor's degree in Computer Science/IT (B.Tech) or MCA qualification to be eligible for this job opportunity located in Pune with a Work From Office arrangement. You must possess 3 to 5 years of experience in ServiceNow development and administration. As a ServiceNow Developer, your primary responsibilities will include designing, developing, and implementing ServiceNow solutions using both out-of-the-box features and custom scripting. You will be tasked with customizing and configuring various ServiceNow modules such as Incident, Problem, Change, Request, CMDB, Knowledge, and Service Catalog. Developing and maintaining integrations with third-party tools through APIs, web services (REST/SOAP), and MID servers will also be crucial. Your involvement in the full development lifecycle, from requirements gathering to design, development, testing, deployment, and support, is essential. Implementing workflows, business rules, client scripts, UI policies, and data policies will also be part of your routine tasks. Regular platform upgrades and patching while ensuring minimal impact to users will be a key aspect of your role. Collaboration with cross-functional teams including IT Operations, Security, and Project Management will be necessary. You will be required to create and maintain technical documentation such as design specs, test plans, and user guides. Ensuring adherence to best practices, coding standards, and governance processes is vital for this position. To be considered for this role, you should have at least 3 to 5 years of hands-on development experience in the ServiceNow platform. Strong expertise in JavaScript, GLIDE API, and ServiceNow scripting (client & server side) is required. Experience in configuring and customizing core ITSM modules is essential. Working knowledge of ServiceNow Studio, Flow Designer, and Integration Hub is preferred. Experience with REST/SOAP integrations, the use of MID servers, ServiceNow best practices, system architecture, and data model is expected. A good understanding of the ITIL framework will be beneficial for this position.,

As a Lead Software Engineer at JPMorgan Chase within the AI/ML Data Platform team, you play a pivotal role in an agile group dedicated to enhancing, constructing, and delivering cutting-edge technological products in a secure, stable, and scalable manner. Your duties involve devising crucial technology solutions across various technical domains to support the business's objectives effectively. You will be responsible for developing and adapting ServiceNow workflows, forms, lists, business rules, script includes, and UI components. Your role also involves offering solutions through configuration and customization, encompassing user interface modifications, workflow management, report generation, data imports, custom scripting, and third-party software integrations following industry best practices. You will evaluate the efficiency of existing configurations and workflows, devising strategies for enhancements or integrations, and identifying and suggesting solutions for ServiceNow system inadequacies. Moreover, you will be required to create requirements, develop test plans, manage the ServiceNow platform, and offer tier 2 support. Collaboration with integration experts is essential to leverage MID servers, APIs, web services, email systems, and other pertinent technologies for seamless integration with the ServiceNow platform. Additionally, you will partake in formulating standards, best practices, and operational guidelines while supporting the creation of procedures. To excel in this role, you must possess formal training or certification in Software Engineering concepts accompanied by a minimum of 5 years of hands-on experience. Proficiency in ServiceNow configuration and administration is crucial, along with a comprehensive comprehension of the platform and its PaaS model. Familiarity with integration solutions like SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, SFTP, and MID servers is expected. Furthermore, you should be adept at utilizing ServiceNow's codeless technologies such as Flow Designer and Integration Hub, well-versed in CMDB management, external tool integration, and various ServiceNow features like Service Portal, Request Catalog, and Automations. Knowledge of AI and ML capabilities, as well as web technologies including SOAP, JSON, XML, and Web Services, is advantageous. Proficiency in ITOM modules like Orchestration, Service Mapping, Event Management, and Discovery, coupled with software development skills in Java, Python, JavaScript, and JS Libraries and Frameworks, will be beneficial in this role. Preferred qualifications include a profound understanding of the financial services sector and its IT systems, practical experience with cloud-native technologies, ITIL foundations certification, and being a Certified ServiceNow Administrator and Implementation Specialist in one module (ITSM, ITOM, CSM, ITBM, HR).,

Hiring ServiceNow ITOM Expert Remote 1 Lakh/Month (CTC) We're looking for a highly skilled ServiceNow ITOM Consultant with 6+ years of experience to join a remote team focused on delivering enterprise-grade solutions. If you're hands-on with Discovery, Service Mapping, and Event Management, this role is for you. Key Responsibilities: Design and implement ServiceNow ITOM modules like Discovery, Service Mapping, and Event Management. Configure and deploy MID Servers, probes, and patterns. Collaborate with ITSM, CMDB, and other cross-functional teams to ensure seamless integration. Optimize ITOM workflows to enhance efficiency and reduce operational costs. Provide technical leadership and maintain clear, reusable documentation. Qualifications: 6+ years of hands-on experience in ServiceNow ITOM. Deep understanding of IT infrastructure (servers, networks, cloud platforms). Scripting proficiency in JavaScript, PowerShell, or Python. Solid understanding of ServiceNow architecture and integration methods. Certifications (Preferred but not mandatory): ServiceNow Certified Implementation Specialist (CIS) Discovery (Expertise in MID Servers, probes, and Discovery patterns.) ServiceNow Certified Implementation Specialist (CIS) Event Management (Ability to deploy monitoring, manage alerts, and automate incident creation.) CSA and ITIL Foundation knowledge is a strong plus. Job Details: Position: ServiceNow ITOM Consultant Experience: 6+ Years Location: Remote, Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Contract Type: Monthly, Long-Term Opportunity

You will be a part of a global team working on HR Projects, Enhancements & Support, including ServiceNow HR Service Delivery along with other HR applications. Your responsibilities will include understanding the business processes associated with ServiceNow HR Service Delivery modules, reviewing and providing solutions for raised business requirements, and developing software on the ServiceNow platform following Experian standards. You will also be responsible for preparing documentation such as configuration guides, design documents, and test scripts, as well as working in collaboration with Global Change Management and ServiceNow Core platform teams to introduce changes in UAT and Production systems. Data security maintenance in a highly auditable environment and working on a single global instance supporting multiple countries will be essential aspects of your role. Additionally, you will work in a multi-lingual and culturally diverse environment, collaborating with peers, customers, and vendors to address product issues and create support requests. Flexible working arrangements and adherence to Experian standards and tools will also be part of your routine. To qualify for this role, you should have 5 to 8 years of experience working with the ServiceNow platform in an Admin/Developer capacity within an enterprise-wide, multi-tier production environment. Proficiency in scripting languages such as Glide and Jelly Scripting, Java Script, HTML, XLM, AJAX, CSS, JSON, and AngularJS is required. Experience in ServiceNow implementation in HR Service Delivery modules, ServiceNow System Administration certification, and knowledge of configuring MID Servers are prerequisites. Moreover, you should have experience in Agile/Scrum development environments, integrating 3rd party tools, and portal development, including using Service Portal pages and widgets. Abilities to design optimized customer experiences, work in CI/CD environments, and collaborate effectively with global teams in a follow-the-sun model are also crucial. A degree in Computer Science, Information Services, or related field is preferred, along with prior experience in consulting or technology business. Additionally, exposure to Oracle database & PL/SQL scripting, HR Cloud Applications, REST APIs, and working with business users independently will be advantageous. Good communication skills, problem-solving abilities, adaptability, and a self-motivated approach are essential for this role.,

As a Lead Software Engineer at JPMorgan Chase within the AI/ML Data Platform team, you will play a crucial role in an agile group dedicated to enhancing, developing, and delivering cutting-edge technology products in a secure, reliable, and scalable manner. Your role as a key technical contributor involves providing vital technology solutions across various technical domains to support the firm's business goals. Your responsibilities will include: - Developing and customizing ServiceNow workflows, forms, lists, business rules, script includes, and UI components. - Offering solutions through configuration and customization, such as user interface modifications, workflow management, report generation, data imports, custom scripting, and third-party software integrations using industry best practices. - Evaluating existing configurations and workflows for effectiveness and efficiency, devising strategies for enhancement or further integration within the ServiceNow framework. - Creating requirements, executing test plans, managing ServiceNow, and delivering tier 2 support. - Identifying deficiencies in the ServiceNow system and proposing appropriate solutions. - Collaborating on establishing standards, best practices, support guidelines, and operational procedures. - Partnering with integration subject matter experts to leverage MID servers, APIs, web services, email, and other relevant technologies for tool integration with the ServiceNow platform. Required qualifications, capabilities, and skills: - Formal training or certification in Software Engineering principles with at least 5 years of practical experience. - Proficiency in ServiceNow configuration and administration, including a solid grasp of the platform and PaaS model, integration solutions like SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, SFTP, and MID servers. - Familiarity with ServiceNow codeless technologies such as Flow Designer and Integration Hub. - Experience with CMDB, external tool integration, Service Portal, Request Catalog, and Automations within the ServiceNow platform. - Knowledge of AI and ML capabilities, web technologies like SOAP, JSON, XML, and Web Services. - Skills in ITOM modules like Orchestration, Service Mapping, Event Management, and Discovery, along with software development experience in Java, Python, JavaScript, and JS Libraries and Frameworks. Preferred qualifications, capabilities, and skills include: - Extensive knowledge of the financial services industry and its IT systems. - Practical experience in cloud-native environments. - ITIL Foundations certification. - Certified ServiceNow Administrator and Implementation Specialist in one module (ITSM, ITOM, CSM, ITBM, HR). Join us at JPMorgan Chase and embark on a rewarding career where you can make a significant impact while pushing the boundaries of what's achievable.,

Key Responsibilities : Design, implement, and maintain a comprehensive ServiceNow CMDB ensuring data accuracy, completeness, and compliance. Define CI class structures, data models, and relationships. Configure and optimize ServiceNow Discovery and Service Mapping to enhance CI population and visibility. Troubleshoot discovery challenges and enhance coverage and accuracy. Integrate CMDB with external systems using APIs, MID Servers, and ETL tools. Monitor CMDB health via dashboards, audits, and reports. Define and enforce CMDB governance processes and compliance. Align with ITIL best practices and work closely with Incident, Problem, Change, and Asset Management teams. Provide mentorship to junior developers and technical guidance within the team. Maintain documentation and present CMDB compliance/health metrics to stakeholders. Required Skills & Qualifications : 510 years of hands-on experience with ServiceNow CMDB , Discovery , and Service Mapping . Strong knowledge of infrastructure components (servers, networks, cloud, applications). Expertise in JavaScript , Glide scripting , data modeling, and custom integrations. Hands-on experience with MID Servers , REST/SOAP APIs , and data integration tools. Solid understanding of ITIL v3/v4 framework, particularly Configuration Management. Excellent communication, troubleshooting, and stakeholder interaction skills. Preferred Certifications : ServiceNow Certified System Administrator (CSA) ServiceNow Discovery and/or CMDB Specialist Certification

Job Role: ServiceNow CMDB Consultant Job Location: Remote --candidate must visit the Hyderabad client once or twice a month. Key Responsibilities : Design, implement, and maintain a comprehensive ServiceNow CMDB ensuring data accuracy, completeness, and compliance. Define CI class structures, data models, and relationships. Configure and optimize ServiceNow Discovery and Service Mapping to enhance CI population and visibility. Troubleshoot discovery challenges and enhance coverage and accuracy. Integrate CMDB with external systems using APIs, MID Servers, and ETL tools. Monitor CMDB health via dashboards, audits, and reports. Define and enforce CMDB governance processes and compliance. Align with ITIL best practices and work closely with Incident, Problem, Change, and Asset Management teams. Provide mentorship to junior developers and technical guidance within the team. Maintain documentation and present CMDB compliance/health metrics to stakeholders. Required Skills & Qualifications : 510 years of hands-on experience with ServiceNow CMDB , Discovery , and Service Mapping . Strong knowledge of infrastructure components (servers, networks, cloud, applications). Expertise in JavaScript , Glide scripting , data modeling, and custom integrations. Hands-on experience with MID Servers , REST/SOAP APIs , and data integration tools. Solid understanding of ITIL v3/v4 framework, particularly Configuration Management. Excellent communication, troubleshooting, and stakeholder interaction skills. Preferred Certifications : ServiceNow Certified System Administrator (CSA) ServiceNow Discovery and/or CMDB Specialist Certification

As a member of a Global team at Experian, you will be working on HR Projects, Enhancements & Support, particularly focusing on ServiceNow HR Service Delivery and other on-premise and cloud HR applications. Your responsibilities will include understanding the business processes associated with ServiceNow HR Service Delivery modules, reviewing and providing solutions for raised business requirements, and developing software on the ServiceNow platform for HR Service Delivery modules. You will be tasked with preparing necessary documentations like configuration guides, design documents, test scripts, and test plans. Working closely with the Global Change Management and ServiceNow Core platform teams, you will introduce changes in the UAT and Production systems while maintaining data security in a highly auditable environment. This role will require you to work on a single global instance supporting multiple countries, in a multi-lingual and culturally diverse environment, collaborating with peers and customers. To be successful in this role, you should have 5 to 8 years of experience working with the ServiceNow platform in an Admin/Developer capacity within an enterprise-wide, multi-tier ServiceNow production environment. You must have strong scripting skills in languages such as Glide and Jelly Scripting, JavaScript, HTML, XML, AJAX, CSS, JSON, and AngularJS. Additionally, you should possess ServiceNow System Administration certification and/or ServiceNow Application Development certification, along with experience in configuring MID Servers and developing automated workflows. A Bachelor's or Master's degree in Computer Science, Information Services, or a related field is preferred, along with prior experience in a consulting firm or technology business. Exposure to Oracle database & PL/SQL scripting, HR Cloud Applications, REST APIs, and working in a CI/CD environment with strict change controls will be advantageous. You should also have experience working with Global teams in a follow-the-sun model and be fluent in English with excellent interpersonal and client-facing skills. Your ability to work autonomously with minor supervision, adapt to changing environments, manage multiple priorities, and deliver great results consistently will be key to excelling in this role. If you are self-motivated, organized, and able to integrate well with a team while demonstrating problem-solving skills, you will thrive in this dynamic and rewarding environment at Experian. Join us at Experian, where we value diversity and inclusion, work/life balance, development, innovation, collaboration, wellness, reward & recognition, and volunteering. Be a part of an award-winning organization known for its people-first practices, and together, let's create a better tomorrow. Visit www.experianplc.com to learn more about our mission and culture.,

Manage day-to-day operations of the ServiceNow platform, including performance monitoring, user administration and System Administration. Maintain and support core ServiceNow Applications such as ITSM, ITOM, HRSD, CMDB and any custom applications as needed. Engage in Major Incident Management process for P1/P2 incidents to triage and resolve ServiceNow issues. Manage ServiceNow Incident and Request queue to resolve operational issues, defect ad service degradations in timely and efficient manner. Implement and maintain integrations with other Enterprise systems using MID Servers, REST and SOAP API Conduct and participate in routine maintenance activities like Platform upgrades, patching and cloning activities while ensuring minimum disruption to users. Ensure Compliance with security standards, access controls and Audit requirements Collaborate with the ServiceNow Platform Team (including ServiceNow Architect, BSAs and Development team) to ensure code quality, performance and maintainability. Partner with the business on exploring new opportunities to automate the operations processes. Maintain Platform documentation, including architecture diagrams, SOPs and Knowledge Base Articles Adhere to Agile Methodology and ServiceNow Best Practices Required Skills & Qualifications: Bachelor's degree or equivalent work experience 5+ years of experience with ServiceNow platform as Development/Operations/Administration Proven expertise in managing the ServiceNow Platform in large enterprise environment. Strong Knowledge of ITSM Processes and Modules (Incident, Problem, Change, CMDB, etc) Proficiency in Java Script, Flow Designer, Business Rules, Script includes and UI Policies. Experience with ServiceNow ITOM (including Discovery, Event Management, Service Mapping) is a plus Exposure to HRSD, SecOps or GRC modules is preferred Strong knowledge of ITIL, Agile and DevOps Methodologies Strong experience with ServiceNow configuration, scripting, integrations (REST, SOAP APIs), and automation Excellent communication and documentation skills Certifications (Required): ServiceNow Certified System Administrator (CSA) is must Certifications (Preferred): ServiceNow Certified Application Developer ServiceNow Certified Implementation Specialist (CIS) ITSM, ITOM, HRSD, or SecOps ITIL v4 Foundation or higher

Experience Required: 5+ years total |4+ years as ServiceNow developer, 23 years in CSM + Integration Role & responsibilities Implement and customize ServiceNow CSM modules , including Case Management, Account Management, Customer Portals, and Virtual Agent. Develop end-to-end integrations with third-party systems using REST/SOAP web services , IntegrationHub, and MID Servers. Configure CSM-specific components such as Playbooks, Agent Workspace, Knowledge Management, SLAs, and Workflows. Work closely with customer stakeholders to understand business processes and deliver scalable solutions. Build reusable, scalable integration solutions across various systems (e.g., Salesforce, SAP CRM, external ticketing tools). Manage data flows, authentication (OAuth 2.0, Basic Auth), error handling, and performance optimization for integrations. Participate in Agile/Scrum ceremonies , including sprint planning, retrospectives, and daily standups. Conduct unit testing and support Automated Test Framework (ATF) setup for regression coverage. Preferred candidate profile 2+ years of hands-on experience with ServiceNow CSM and Integrations Strong understanding of customer service workflows and case resolution Proven experience in integration development using REST/SOAP APIs Proficient with JavaScript, Glide APIs, Business Rules, Script Includes , and Flow Designer Experience with OAuth 2.0 , MID Servers , and IntegrationHub Spokes Ability to work independently and in a collaborative Agile environment Excellent communication skills (verbal and written)