2 Mid Servers Jobs

We are seeking a highly skilled Senior ServiceNow Developer to join our team. The ideal candidate will have extensive experience designing, developing, and implementing ServiceNow solutions to optimize IT Service Management (ITSM), IT Operations Management (ITOM), and other business workflows. This role involves collaborating with cross-functional teams to understand business needs and deliver scalable, efficient ServiceNow solutions while adhering to best practices. Key Responsibilities: Design, develop, and implement ServiceNow modules, including ITSM, ITOM, HRSD, CSM, and other platform functionalities. Collaborate with business analysts, stakeholders, and process owners to gather and analyze requirements. Customize and configure ServiceNow applications, including workflows, UI policies, client scripts, and business rules. Integrate ServiceNow with third-party tools and platforms using APIs, web services, and other technologies. Perform advanced scripting of Business Rules, Script Includes, UI Actions, UI Pages, Client Scripts, and Glide Record Queries. Develop and manage ServiceNow system integrations using MID Servers, REST/SOAP, and other protocols. Ensure data integrity, platform security, and compliance by implementing robust access control lists (ACLs). Perform upgrades, patching, and troubleshooting to ensure the stability and performance of the platform. Create and maintain detailed technical documentation for implemented solutions. Mentor junior developers and provide guidance to the development team on best practices and technical solutions. Required Qualifications: Bachelors degree in Computer Science, Information Technology, or related field. 5+ years of experience as a ServiceNow Developer, including hands-on experience with ITSM, ITOM, or custom modules. Proficiency in JavaScript, HTML/CSS, AngularJS, and other front-end technologies. Strong understanding of ServiceNows data model, table structure, and platform architecture. Experience with ServiceNow platform upgrades and migrations. Knowledge of ServiceNow development best practices, including code review, version control, and testing. Expertise in ServiceNow integrations with external systems (e.g., LDAP, SCCM, Azure, and AWS). ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer, or Certified Implementation Specialist). Preferred Qualifications: Experience in implementing ServiceNow HRSD, CSM, or SecOps modules. Knowledge of Agile and DevOps methodologies. Familiarity with ITIL processes and frameworks. Experience with Performance Analytics, Virtual Agent, or Mobile Studio. Strong problem-solving skills and attention to detail. Soft Skills: Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Strong analytical and critical thinking abilities. Self-motivated and proactive in delivering high-quality results.

Minimum of 4 years of experience as a ServiceNow Administrator, with at least 2 year in an L2 support role. ServiceNow Certified System Administrator (CSA) certification is required; ServiceNow Certified Implementation Specialist certification is preferred. Deep understanding of ServiceNow functionality, including ITSM, ITOM, ITBM, and other modules. Proficiency in ServiceNow scripting languages such as JavaScript, GlideScript, and Jelly. Experience with ServiceNow integrations, including REST APIs, MID Servers, and Web Services. Strong problem-solving skills and the ability to troubleshoot complex technical issues. Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams. Manage and maintain the Configuration Management Database (CMDB), ensuring data accuracy and completeness. Configure and manage IT Operations Management (ITOM) processes, including MID Server configurations and Discovery. Implement and support Virtual Agent functionalities to enhance user interactions. Oversee configuration management activities to ensure system integrity and compliance. Administer and configure the ServiceNow platform in line with business requirements and best practices. Perform platform upgrades, patches, and enhancements in collaboration with IT teams. Create and manage user accounts, roles, and groups to ensure proper access controls and permissions. Configure and maintain ServiceNow modules, including Incident Management, Change Management, Problem Management, and Service Catalog. Develop and maintain ServiceNow workflows, business rules, UI policies, and other customizations as needed. Monitor system performance, troubleshoot issues, and optimize platform performance. Collaborate with stakeholders to gather requirements and implement new features and functionality. Provide technical support and assistance to end-users, including troubleshooting and issue resolution. Create and maintain documentation, including system architecture diagrams, configuration guides, and knowledge base articles. Stay current with ServiceNow releases, updates, and best practices, and recommend improvements to existing processes and procedures. Experience working in an Agile development environment, Value Stream Management (VSM) and Security Operations (SecOps) is a plus