ServiceNow Senior Architect

ServiceNow Senior Architect

Location: Bangalore Electronic City OR Chennai

Experience:9 to 14 Years

Employment Type:Full-time / Contract

Availability: Immediate Joiners Preferred

Short Synopsis:

ITSM and ITOM modules,

Key Responsibilities:

• Lead the end-to-end design and implementation of ServiceNow solutions with a focus on

  ITSM and ITOM modules.

• Architect and develop ServiceNow integrations with third-party tools and enterprise systems using REST/SOAP APIs, MID Servers, and IntegrationHub.
• Work closely with business stakeholders, product owners, and technical teams to translate requirements into scalable ServiceNow solutions.
• Ensure alignment with ServiceNow best practices, governance standards, and platform security guidelines.
• Drive CMDB health, Discovery optimization, Service Mapping, and Event Management activities within the ITOM scope.
• Implement and promote Agile methodologies and DevOps practices for ServiceNow development, testing, and deployment.
• Provide technical guidance and mentorship to junior developers and team members.
• Participate in platform upgrades, patching, and performance tuning to ensure system stability.
• Maintain thorough documentation of designs, configurations, and development activities.

Primary Skills (Mandatory):

• Proven experience with ServiceNow ITSM and ITOM modules (Discovery, CMDB, Service Mapping, Event Management).
• Strong ServiceNow Integration experience (REST, SOAP, APIs, MID Servers, IntegrationHub).
• Solid understanding of Agile methodologies and DevOps pipelines within ServiceNow development.
• Hands-on experience in JavaScript, Glide Scripting, Flow Designer, and Business Rules.
• Expertise in ServiceNow architecture, configuration, and platform management.

Secondary / Preferred Skills:

• Exposure to Customer Service Management (CSM) and Human Resources Service Delivery (HRSD) modules.

• Experience in Service Portal development and UI customization.
• Strong analytical and problem-solving skills with a focus on solution scalability and maintainability.

Certifications (Highly Preferred):

• ServiceNow Certified System Administrator (CSA)
• Certified Implementation Specialist (CIS) ITSM / ITOM / CSM / HRSD
• ServiceNow Certified Application Developer (CAD)

• U can also send profile to cheshta.b@orioninc.com