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Trigent Software
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ServiceNow Architecture SME :: Expert Services Consultant

ServiceNow Architecture SME :: Expert Services Consultant

Trigent Software

8 - 12 years

40 - 45 Lacs

hyderabad

Posted:15 hours ago| Platform:

Apply

Skills Required

knowledge of servicenow release cycles & product updates sme decision-making skills servicenow architecture technical content validation performance-based assessment collaboration with instructional design teams strong analytical

Work Mode

Remote

Job Type

Full Time

Job Description

Expert Services Consultant (IC5) ServiceNow Architecture SME

Job Title:

About the Role

ServiceNow Architecture SME

You will also contribute to scoring PBAs, validating learner solutions, and supporting AI model training through expert scoring and structured feedback.

Key Responsibilities

Validate technical accuracy of curriculum and assessment content
Review labs, tasks, simulations, and hands-on PBA items across programs
Score performance-based assessment submissions and provide expert evaluation
Partner with instructional designers to ensure alignment between technical requirements and learning outcomes
Monitor ServiceNow release changes and flag impacts to existing content
Provide expert guidance on architecture, workflows, and platform behavior
Assist in training AI scoring models by delivering structured expert judgments

Required Skills

Deep expertise in
ServiceNow architecture
(must-have)
Strong analytical and problem-solving skills
Experience validating technical content or assessments
Ability to translate complex technical concepts into clear evaluation criteria
Comfort working with cross-functional content teams
Detail-oriented, accuracy-driven, and consistent in technical reviews

Preferred Qualifications

Experience supporting
training programs
,
certification development
, or
assessment scoring
Bachelor’s degree in CS, IT, or related field (preferred)
Experience with performance-based assessments, challenge labs, or hands-on exam environments

Apply / Refer

vivek_s@trigent.com

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