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Capgemini
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Servicenow Architect

Servicenow Architect

Capgemini

9 - 13 years

14 - 18 Lacs

gurugram

Posted:None| Platform:

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Skills Required

javascript servicenow application support itil processes html project management release management service management problem management change management sql bmc remedy plsql production support itsm incident management agile unix itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Experienced ServiceNow Architect with proven capability and experience to support building ServiceNow Capability.

Lead the ServiceNow solution architecture design and enhancement activities across Enterprise ServiceNow program of work

Assures technical integrity of proposed solutions

Advises on the impact of design options to related programs and on the process for assessing such impact.

Co-ordinates design and development activity within a program, acting as custodian of plans and policy for the platform.

Responsible for supporting, developing, configuring, testing, implementing, and maintaining the Service Desk application - Service Now.

About The Role - Grade Specific

Experience in a customer-centric support role, preferably in environment providing IT services

Experience in Application Support or IT support.

A detailed understanding of the user / business function, work process and key business outputs.

Experience of service desk applications including configuration.

Detailed understanding of ITIL processes and application

Scripting experience - JavaScript, HTML

ServiceNow Certified System Administrator qualification or proven recent experience in system administrative duties in ServiceNow. ServiceNow Implementation Specialist and Application Developer are added advantages.

A team player who can balance need, risk and pragmatism when developing solutions.

Good analytical skills, structured and methodical approach, highly organized

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Servicenow Architect