136 Service Strategy Jobs - Page 4

Imagine yourself Growing your expertise?and expanding your skillset with every project. Owning your ambition?and fueling your career growth. Thriving in a supportive team environment?that inspires you to strive for excellence. At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis betterfaster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions. As part of our team and the broader Veralto network, youll be part of a unique work environment where p...

A construction Service Company is looking for Service Head who would be responsible for handling Service and parts teams. Assist clients clients in resolving issues and complaints concerning purchased products or services and establish new business. Required Candidate profile B.E. Mech, Good Communications skills, Problem Solving skills & leadership skills. 15+ Yrs of exp in the same field

- Coordinate vehicle servicing and repairs - Communicate with customers regarding service requirements and estimates - Manage service schedules and prioritize tasks - Ensure high-quality work and customer satisfaction

- Troubleshooting of Tractors in case of minor operational and service issues. - Doing OJT/ Interactions about Improvements / Modifications / Repair Quality / New Product with customers & Dealer Manpower - Index Management - After sales / Service

You will be joining NTT DATA as a Technical Solutions Architecture Specialist Advisor in Noida, Uttar Pradesh, India. NTT DATA is a renowned global innovator in business and technology services with a commitment to assisting clients in innovating, optimizing, and transforming for long-term success. As a part of the NTT Group, we invest significantly in research and development to ensure organizations and society confidently transition into the digital future. In this role, you will be an integral part of the Global Digital Workplace Services Technical Architecture team. Your responsibilities will include supporting business development efforts through collaboration, accurate costing, and pri...

As a Service Head for Home Appliances at our New Raipur location within the After-Sales Service/Customer Support department of the Consumer Electronics/Home Appliances industry, you will play a crucial role in leading our service operations with over 10-15 years of experience, including at least 3-5 years in a leadership position. Your primary responsibility will be to oversee after-sales service and customer support for our home appliance products such as Televisions, Fans, and Air Coolers, ensuring optimal customer satisfaction, increased service revenue, and a well-organized service network throughout different regions. Your key responsibilities will involve developing and executing servi...

KEY ACCOUNTABILITIES Responsibilities: Develop and lead the IT Service Management framework across Service Strategy, Design, Transition, Operation, and Continual Service Improvement within the ITIL framework. Drive the implementation of the ITSM framework and COBIT Governance Framework in GMR Group. Provide strategic direction and goal-setting for IT strategy and operations. Lead cross-process compliance and design coordination within the IT operations team and across the GMR organization. Manage the service transformation, metrics, reporting, and the overall IT Service delivery for GMR Group. KEY ACCOUNTABILITIES - Additional Details Manage ITSM deployment for Unified IT Service Desk Progra...

As a Technical Solutions Architecture Specialist Advisor - Technical Architect at NTT DATA Services in Gurgaon, Haryana (IN-HR), India, you will play a crucial role in supporting the business development efforts by providing inputs into new opportunities that incorporate NTT DATA Services workplace services offerings and capabilities. You will collaborate with the solution design team and sales to establish accurate costing and pricing techniques, ensuring that new client solutions are architected optimally to achieve expected levels of functionality and quality. Your responsibilities will include promoting existing and new workplace services offerings to internal groups, partners, and clien...

Role & responsibilities A Regional Service Manager is responsible for ensuring the successful delivery and ongoing support of services to business clients. This role involves managing a team, overseeing service quality, and building strong client relationships to drive satisfaction and retention. They act as a bridge between the company and its B2B clients, focusing on proactive engagement, issue resolution, and continuous improvement of the service experience. Here's a more detailed breakdown of the key aspects of a Regional Service Manager's role: Key Responsibilities: Team Leadership and Management: Leading, mentoring, and motivating a team of service professionals. Setting performance go...

Overseeing service operations across multiple locations Ensuring high-quality service delivery, managing teams Maintaining customer satisfaction based on agriculture Includes tasks like hiring, training, mentoring, and developing service teams Required Candidate profile 4 yrs & above experience in agriculture direct marketing or dealer, agriculture distributorship marketing Salary is negotiable JOB LOCATION : KHARAGPUR

As a customer service manager, your responsibilities will include hiring, training, and supervising customer service representatives and support staff. You will be instrumental in developing and implementing strategies to enhance service quality, improve customer satisfaction, and increase operational efficiency. Your role will involve managing customer interactions, resolving issues, and ensuring a positive customer experience. In this position, you will be responsible for monitoring service performance by tracking metrics, analyzing customer feedback, and identifying areas for improvement. You will also play a key role in process improvement by developing and implementing procedures and po...

Responsibilities: * Lead service strategy & ops * Ensure customer satisfaction * Manage service delivery team * Collaborate with stakeholders * Monitor KPIs & improve processes Health insurance Provident fund Office cab/shuttle

The main responsibility of this role is to track and analyze product failures. This includes identifying and recording all product failures accurately and categorizing them. One of the key tasks is to conduct timely root cause analyses for identified product failures. In addition, this role involves supporting new product development by executing through Product Lifecycle Management (PLM) to provide real-time updates to all stakeholders. Regular reviews are also conducted to compare the planned activities with the actual outcomes, including service strategy, DFS, and service manual updates. Moreover, part of the job includes providing training to enhance the competency of engineers and chann...

Job Title: Business Head – Automobile (Sales & Service) Location: Mysore CTC: Up to 18 LPA Experience Required: Minimum 25 Years Gender Preference: Male Candidates Only Industry: Automobile (Passenger & Commercial Vehicles) lead and manage

Position - Workshop Manager Location - Ranchi, Jharkhand Reporting to - Assistant General Manager Service / Chief General Manager Service Age - Maximum 45 Years Educational Qualification Diploma / Btech (Automobile / Mechanical) Experience - 05 + years of experience in a team handling role, essentially to be in automobile service in 4 Wheller. Salary - Upto 6 LPA CTC + Incentives based on target achievements. Other Perks and Benefits: 1. Free Gym Membership. 2. Health Insurance & Accidental Insurance. 3. Opportunity to win Foreign Trip. 4. Opportunity to participate in employee engagement activities. Job purpose: This position would be responsible for the strategic planning, overall operatio...

Operations Managing all service operations for region through Direct Team and Service Franchisee, ensuring customer satisfaction and business retention. Ensuring that operations at the service points match the company's standards. Ensure the timely completion of customer complaints as per defined TAT to build a trusted brand in market with higher customer satisfaction. Training & Development Conduct training for service engineers and keep them updated with new products, technologies, SLAs, processes, policies, and softer skills of customer service. Conduct workshops for Service partner & SF Engineers and mechanics to create awareness about our service models and how to resolve first-hand com...

ROLE: Consultant, Service Excellence LOCATION: Bengaluru, Mumbai, New Delhi, Hyderabad BUSINESS: Customer & Marketing ENTITY: USI (India Offices of the U.S) ABOUT THE TEAM (CSAD): Customer Strategy and Applied Design (CS&AD) offering, as part of Customer & Marketing portfolio, helps companies address the entire range of top management challenges including pursuing new growth opportunities, customer engagement and service strategies, channel strategies, pricing strategies, as well as marketing and sales strategies and efficiencies. With extensive industry relationships and insights, we assist clients in identifying opportunities to optimize resources and maximize value across the entire custo...

KEY RESPONSIBILITIES: Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met. Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers. Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory. Setting up and maintaining a service desk and evaluating its efficiency. Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service. Monitoring department issu...

Managing & supervise a team of service engineers ensuring timely resolution of on-site issues Provide technical guidance & support to the service team regular site visits to assess performance address challenges & ensure adherence Required Candidate profile Collaborate closely with sales procurement& operations teams to optimize service delivery &customer satisfactionFoster strong customer relationships throughregular communication & proactive engagement

Roles and Responsibilities Provide technical expertise on service operations management, focusing on customer satisfaction and complaint handling. Develop and implement effective service strategies to improve operational efficiency and reduce costs. Collaborate with cross-functional teams to resolve complex issues related to automobile services. Analyze data to identify trends and areas for improvement in service operations, making recommendations for process enhancements. Ensure compliance with industry standards and regulations regarding service quality, safety, and environmental sustainability.

Business Growth Aspects Supporting workshops in improvements of business parameters like Periodic Maintenance, Load growth etc. Assisting dealerships in reducing inefficiencies like TAT and increasing service/sales ratio. Analysis of workshop data and trend monitoring for customer retention and implementing new service strategies in the territory. Technical Aspects Handling critical customer complaints and technical issues of the territory Managing technical campaigns and recalls Escalation of product feedback at Head office Improving customer experience by implementation of SAS in workshops Assisting dealerships in reducing system and process related inefficiencies

Job Title: Industry SME Communication, Media and Telecom / Senior Manager S&C GN SONG Management Level: 06 Senior Manager Location: Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai Must have skills: Customer Service Strategy and Transformation, Technology, and Innovation Good to have skills: Industry Trends and Disruptions, Digital Literacy, Value Architecting, Product Knowledge, Business Analyst, Digital Transformation, Business Case Creation for Contact Center Transformation Job Summary : As an Industry SME Communication, Media and Telecom / Senior Manager S&C GN SONG, you will be responsible for leading consulting engagements, developing innovative solutions, and driving business grow...

Job Title: Industry SME Banking / Senior Manager S&C GN SONG Management Level: 06 Senior Manager Location: Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai Must have skills: Customer Service Strategy and Transformation, Technology, and Innovation Good to have skills: Industry Trends and Disruptions, Digital Literacy, Value Architect, Product Owner, Business Analyst, Digital Transformation, Business Case Creations for Contact Center Transformation Experience: 10+ Years preferably in a Bank Educational Qualification: Post Graduation in Business Management Job Summary : As an Industry SME Banking / Senior Manager S&C GN SONG, you will be responsible for leading our Customer Service team wit...

Job Title: Industry SME Insurance / Senior Manager S&C GN SONG Management Level: 06 Senior Manager Location: Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai Must have skills: Contact Center Transformation, Customer Service Strategy, Technology and Innovation Good to have skills: Industry Trends and Disruptions, Claims Management Expertise, General Regulatory and Compliance Expertise, Digital Literacy, Value architect, Product Owner, Business Analyst, Digital transformation, Business case creations for Contact center transformation. Job Summary : As an Industry SME Insurance / Senior Manager S&C GN SONG, you will be responsible for leading and driving initiatives to revolutionize custome...

Lead service team, schedule technicians, resolve issues, manage PM programs, maintain records, manage parts, ensure safety, develop maintenance plans, train staff, collaborate with engineering for improvements & handle escalated customer complaints Food allowance Annual bonus