115 Service Strategy Jobs - Page 4

Job Title: Industry SME Communication, Media and Telecom / Senior Manager S&C GN SONG Management Level: 06 Senior Manager Location: Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai Must have skills: Customer Service Strategy and Transformation, Technology, and Innovation Good to have skills: Industry Trends and Disruptions, Digital Literacy, Value Architecting, Product Knowledge, Business Analyst, Digital Transformation, Business Case Creation for Contact Center Transformation Job Summary : As an Industry SME Communication, Media and Telecom / Senior Manager S&C GN SONG, you will be responsible for leading consulting engagements, developing innovative solutions, and driving business grow...

Job Title: Industry SME Banking / Senior Manager S&C GN SONG Management Level: 06 Senior Manager Location: Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai Must have skills: Customer Service Strategy and Transformation, Technology, and Innovation Good to have skills: Industry Trends and Disruptions, Digital Literacy, Value Architect, Product Owner, Business Analyst, Digital Transformation, Business Case Creations for Contact Center Transformation Experience: 10+ Years preferably in a Bank Educational Qualification: Post Graduation in Business Management Job Summary : As an Industry SME Banking / Senior Manager S&C GN SONG, you will be responsible for leading our Customer Service team wit...

Job Title: Industry SME Insurance / Senior Manager S&C GN SONG Management Level: 06 Senior Manager Location: Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai Must have skills: Contact Center Transformation, Customer Service Strategy, Technology and Innovation Good to have skills: Industry Trends and Disruptions, Claims Management Expertise, General Regulatory and Compliance Expertise, Digital Literacy, Value architect, Product Owner, Business Analyst, Digital transformation, Business case creations for Contact center transformation. Job Summary : As an Industry SME Insurance / Senior Manager S&C GN SONG, you will be responsible for leading and driving initiatives to revolutionize custome...

Lead service team, schedule technicians, resolve issues, manage PM programs, maintain records, manage parts, ensure safety, develop maintenance plans, train staff, collaborate with engineering for improvements & handle escalated customer complaints Food allowance Annual bonus

Oben Electric is Hiring Service Engineer Location: Faridabad (NCR) Industry: Electric Vehicles (EV) Role: Service Engineer Job Description Key Responsibilities Service Operations Implement SOPs to improve service inflow and operational efficiency at dealerships. Reduce escalated customer complaints to HQ through proactive issue resolution. Analyze repeat jobs and take corrective/preventive actions. Ensure accident vehicle TAT (Turnaround Time) is within 10 days. Maintain 95% same-day delivery rate for serviced vehicles. Provide On-the-Job Training (OJT) to technicians and ensure consistent skill upgrades. Submit warranty claims on time with complete documentation. Customer Satisfaction Monit...

Job Summary: We are seeking a highly organized and detail-oriented Service Planner to manage warranty claims and customer care activities. The successful candidate will be responsible for ensuring timely and efficient processing of warranty claims, coordinating with customers and dealers, and providing excellent customer care. Key Responsibilities: Warranty Claim Planning: Plan and process warranty claims, ensuring accurate and timely submission and approval. Customer Care: Coordinate with customers and dealers to resolve issues and provide excellent customer care. Scheduling: Schedule warranty repairs and maintenance activities, ensuring efficient use of resources. Communication: Communicat...

To establish a culture of service excellence, drive exponential growth in revenue and profitability, and position service as a strategic differentiator to enhance customer acquisition, retention, and loyalty. The role also involves institutionalizing best practices in lifecycle management and ensuring sustainability in operations. Lead a PAN India team of highly skilled service professionals to achieve business objectives. Ensure high customer satisfaction by reducing complaint resolution time and improving service responsiveness. Collaborate with Sales, Projects, and Product teams to enhance customer acquisition and retention. Build a capable service organization through structured technica...

Hi , We are hiring for the ITES Company for Quality Manager Role. Overview Quality Manager - Voice is to ensure that all voice-based interactions between agents and customers meet company and client standards for service quality, compliance, and customer satisfaction. To monitor, evaluate, and improve the quality of customer interactions over phone calls, ensuring consistency, professionalism, and adherence to scripts, policies, and performance standards. Key Skills: a) Should have prior experience with the Utility domain / service industry b) Overall 10 Years of Minimum experience in Utility Domain/Service Industry c) Graduate d) Should have more than 2 years experience as a Assistant or De...

Strategy & Marketing Manager Job Overview We are looking for an experienced Marketing Manager to develop and manage marketing programs From Strategy side the points that we have to evaluate are: responsible for developing and executing marketing strategies to drive business growth and product adoption for medical devices. This role will involve leading cross-functional teams, collaborating with key stakeholders, and leveraging market insights to inform product development and commercialization. Responsibilities for Strategy & Marketing Manager Conduct market research and analysis to identify trends, opportunities, and competitive threats. Develop and execute customer engagement strategies to...

1. CRM Support & Issue Resolution 2. Ticketing System Management 3. User Assistance 4. Data Management 5. Documentation & Reporting 6. Process Improvement 7. Basic understanding of CRM platforms and service desk tools. Required Candidate profile 1. Strong analytical and problem-solving abilities. 2. Effective verbal and written communication skills. 3. Meticulous attention to detail and data accuracy.

Knowledge of the execution of mutual funds Knowledge of direct equity (demat transactions market, ledger transfers) PMS/AIF execution Good written/verbal communication skill Knowledge of BSE platform ( its a add on, not mandatory)

Roles and Responsibilities Manage overall operations of the company's two-wheeler business, ensuring efficient branch handling and revenue growth. Develop and implement strategies to increase service ptential, improve customer satisfaction, and enhance service operations. Foster strong leadership skills by motivating team members and driving performance improvement initiatives. Analyze financial data to optimize resource allocation and achieve business objectives. LOOK AFTER OVERALL SERVICE RELATED OPERATIONS,TRAINING TO STAFF, MANAGING PERFORMANCE,REVENUE GENERATION Notice period of the candidate will be 3 Months, Both Male & Female candidates are preferred. Desired Candidate Profile 5-10 y...

Reviews and files all daily project reports. Completes installations and repairs as needed. Oversees all facility department operations. Investigates and resolves any client complaints. Leads weekly team meetings.

Job Title: Industry SME Banking / Senior Manager S&C GN SONG Management Level: 06 Senior Manager Location: Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai Must have skills: Customer Service Strategy and Transformation, Technology, and Innovation Good to have skills: Industry Trends and Disruptions, Digital Literacy, Value Architect, Product Owner, Business Analyst, Digital Transformation, Business Case Creations for Contact Center Transformation Experience: 10+ Years preferably in a Bank Educational Qualification: Post Graduation in Business Management Job Summary :As an Industry SME Banking / Senior Manager S&C GN SONG, you will be responsible for leading our Customer Service team with...

Job Title: Industry SME – Communication, Media and Telecom / Senior Manager S&C GN SONG Management Level: 06 – Senior Manager Location: Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai Must have skills: Customer Service Strategy and Transformation, Technology, and Innovation Good to have skills: Industry Trends and Disruptions, Digital Literacy, Value Architecting, Product Knowledge, Business Analyst, Digital Transformation, Business Case Creation for Contact Center Transformation Job Summary :As an Industry SME – Communication, Media and Telecom / Senior Manager S&C GN SONG, you will be responsible for leading consulting engagements, developing innovative solutions, and driving business...

Job Title: Industry SME – Insurance / Senior Manager S&C GN SONG Management Level: 06 – Senior Manager Location: Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai Must have skills: Contact Center Transformation, Customer Service Strategy, Technology and Innovation Good to have skills: Industry Trends and Disruptions, Claims Management Expertise, General Regulatory and Compliance Expertise, Digital Literacy, Value architect, Product Owner, Business Analyst, Digital transformation, Business case creations for Contact center transformation. Job Summary :As an Industry SME – Insurance / Senior Manager S&C GN SONG, you will be responsible for leading and driving initiatives to revolutionize cu...

Position Title: AGM / DGM - Service Department: Customer Service Reports To: Director Work Location: Gurugram Experience Required: 10 to 15 Years Industry Preference: Medical Devices & Equipment's Consumer Electronics & Appliances Diagnostics Role Overview We are looking for a highly driven and experienced AGM/DGM Service Operations to lead and streamline our nationwide service operations. The incumbent will be responsible for overseeing end-to-end service delivery, ensuring customer satisfaction, strengthening channel and government service operations, driving process excellence, and aligning the service function with overall business goals. A strong orientation toward post-sales revenue ge...

High level of customer satisfaction after sales support High quality of pre sales support Service revenue generation Timely collections Handsome Service Profitability & Growth Spare Parts Management Monitor quality of IQ Products Team Management

Key Responsibilities: Strategic Leadership and Planning: Develop and execute the overall service strategy in alignment with the company's goals and objectives. Identify opportunities for service growth and improvement. Analyze market trends and competitor activities to ensure the company's service offerings remain competitive. Develop and manage the service department's budget. Operational Management: Oversee the day-to-day operations of the service department, ensuring efficiency and effectiveness. Establish and monitor key performance indicators (KPIs) for the service team. Implement and maintain service policies, procedures, and standards. Ensure compliance with safety regulations and qua...

A construction Service Company is looking for Service Head who would be responsible for handling Service and parts teams. Assist clients clients in resolving issues and complaints concerning purchased products or services and establish new business. Required Candidate profile B.E. Mech, Good Communications skills, Problem Solving skills & leadership skills.

We are looking for a competitive and trustworthy Service Engineer to help us supervise service team and look after our AMC business in Mumbai Take care the service AMC business in Mumbai and be able to get new AMC contracts Required Candidate profile DO NOT CONTACT RECRUITERS DIRECTLY, APPLY ON NAUKRI AND RECRUITERS WILL GET BACK TO YOU

We are looking for a competitive and trustworthy Service Engineer to help us supervise service team and look after our AMC business in Mumbai Take care the service AMC business in Mumbai and be able to get new AMC contracts Required Candidate profile DO NOT CONTACT RECRUITERS DIRECTLY, APPLY ON NAUKRI AND RECRUITERS WILL GET BACK TO YOU

We are looking for a competitive and trustworthy Service Engineer to help us supervise service team and look after our AMC business in Mumbai Take care the service AMC business in Mumbai and be able to get new AMC contracts Required Candidate profile DO NOT CONTACT RECRUITERS DIRECTLY, APPLY ON NAUKRI AND RECRUITERS WILL GET BACK TO YOU

We are looking for a competitive and trustworthy Service Engineer to help us supervise service team and look after our AMC business in Mumbai Take care the service AMC business in Mumbai and be able to get new AMC contracts Required Candidate profile DO NOT CONTACT RECRUITERS DIRECTLY, APPLY ON NAUKRI AND RECRUITERS WILL GET BACK TO YOU

We are looking for a competitive and trustworthy Service Engineer to help us supervise service team and look after our AMC business in Mumbai Take care the service AMC business in Mumbai and be able to get new AMC contracts Required Candidate profile DO NOT CONTACT RECRUITERS DIRECTLY, APPLY ON NAUKRI AND RECRUITERS WILL GET BACK TO YOU