Service Manager

As a customer service manager, your responsibilities will include hiring, training, and supervising customer service representatives and support staff. You will be instrumental in developing and implementing strategies to enhance service quality, improve customer satisfaction, and increase operational efficiency. Your role will involve managing customer interactions, resolving issues, and ensuring a positive customer experience. In this position, you will be responsible for monitoring service performance by tracking metrics, analyzing customer feedback, and identifying areas for improvement. You will also play a key role in process improvement by developing and implementing procedures and policies to enhance service delivery and streamline operations. This is a full-time, permanent position with a flexible schedule that allows you to work from home. The job entails day shifts and requires at least 1 year of experience as a Service Executive. The work location is in person. If you are passionate about providing excellent customer service, managing a team, and driving continuous improvement, this role is an exciting opportunity for you. Join our team and contribute to our commitment to delivering exceptional service to our customers.,