33 Service Strategy Jobs - Page 2

Roles and Responsibilities Manage overall operations of the company's two-wheeler business, ensuring efficient branch handling and revenue growth. Develop and implement strategies to increase service ptential, improve customer satisfaction, and enhance service operations. Foster strong leadership skills by motivating team members and driving performance improvement initiatives. Analyze financial data to optimize resource allocation and achieve business objectives. LOOK AFTER OVERALL SERVICE RELATED OPERATIONS,TRAINING TO STAFF, MANAGING PERFORMANCE,REVENUE GENERATION Notice period of the candidate will be 3 Months, Both Male & Female candidates are preferred. Desired Candidate Profile 5-10 years of experience in general management or senior leadership role within the automobile industry (2-wheeler). B.Tech/B.E. degree from a recognized university; diploma holders may also apply. Proven track record of success in managing multiple branches simultaneously with excellent branch handling skills. Strong understanding of business strategy, operational efficiency, revenue planning, decision making abilities. STANDARD,STABILITY,REPONSIBLE,HONEST,HARD WORKER

Reviews and files all daily project reports. Completes installations and repairs as needed. Oversees all facility department operations. Investigates and resolves any client complaints. Leads weekly team meetings.

Job Title: Industry SME Banking / Senior Manager S&C GN SONG Management Level: 06 Senior Manager Location: Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai Must have skills: Customer Service Strategy and Transformation, Technology, and Innovation Good to have skills: Industry Trends and Disruptions, Digital Literacy, Value Architect, Product Owner, Business Analyst, Digital Transformation, Business Case Creations for Contact Center Transformation Experience: 10+ Years preferably in a Bank Educational Qualification: Post Graduation in Business Management Job Summary :As an Industry SME Banking / Senior Manager S&C GN SONG, you will be responsible for leading our Customer Service team with a strong focus on leveraging technology, driving innovation, creating business value, reducing operational expenses, and maximizing customer satisfaction (CSAT). This role is critical in shaping the future of our customer service and ensuring we remain at the forefront of the banking industry. If this role resonates with you, we invite you to discover many exciting global opportunities available within Accenture Strategy & Consulting's Customer, Sales & Service practice. Roles & Responsibilities: Serve as a recognized subject matter expert (SME) on retail and commercial banking processes, products, and services. Maintain a deep understanding of core banking systems, lending, deposit, payment, and other banking functions. Develop and execute a customer service strategy that aligns with the banks overall business objectives, focusing on technology integration, innovation, and delivering exceptional customer experience. Possess a strong understanding of key customer service performance indicators (KPIs) in the banking sector, including customer satisfaction (CSAT), Net Promoter Score (NPS), first call resolution (FCR), average handle time (AHT), cost per contact, Employee Satisfaction etc. Be able to analyze and interpret these KPIs to identify areas for improvement. Conduct competitive analysis to identify best practices and emerging trends in the banking industry. Benchmark the banks performance against competitors and identify opportunities to differentiate. Identify, evaluate, and implement innovative technologies and digital solutions to enhance customer service, such as AI-powered chatbots, personalized banking platforms, mobile-first solutions, and advanced analytics. Drive the adoption of these technologies within the customer service team. Demonstrate a clear link between customer service initiatives and tangible business outcomes, such as increased customer acquisition, retention, cross-selling, and revenue generation. Develop metrics to track and report on the business value created. Drive the digital transformation of customer service, including the implementation of self-service portals, mobile apps, CRM systems, and other relevant technologies. Focus on creating seamless omnichannel experiences. Experience in integrating these technologies into a Banking firms ecosystem is essential. Collaborate effectively with other departments, such as product development, marketing, and IT, to ensure alignment and seamless integration of customer service initiatives. Consult with clients on their customer service strategies and provide expert guidance on transformation initiatives, with a focus on technology and AI adoption. This may involve leveraging knowledge of specific insurance regulations and compliance requirements. Lead and contribute to pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, Business Case development etc. Lead practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions etc. Ability to take new challenges and to be an enthusiastic learner. Professional & Technical Skills: MBA from a tier 1 or tier 2 institute. 10+ years of digital experience and solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences. Experience in working for a Banking company in Service Transformation role / Solid experience developing interactive models using conversational platforms and deep understanding of customer-centered design processes with consulting experience (optional). Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations and functional needs. Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project. Bachelor's degree in related field or equivalent experience and Post-Graduation in Business management would be an added value. Experience leading the design and implementation of contact center applications, from concept to deployment, is highly desirable. Additional Information: An opportunity to work on transformative projects with key G2000 clients.Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. This position is based at our Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai office Qualifications Experience: 10+ Years preferably in a Bank Educational Qualification: Post Graduation in Business Management

Job Title: Industry SME – Communication, Media and Telecom / Senior Manager S&C GN SONG Management Level: 06 – Senior Manager Location: Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai Must have skills: Customer Service Strategy and Transformation, Technology, and Innovation Good to have skills: Industry Trends and Disruptions, Digital Literacy, Value Architecting, Product Knowledge, Business Analyst, Digital Transformation, Business Case Creation for Contact Center Transformation Job Summary :As an Industry SME – Communication, Media and Telecom / Senior Manager S&C GN SONG, you will be responsible for leading consulting engagements, developing innovative solutions, and driving business growth for our clients in the areas of customer service, leveraging Data, AI, and cutting-edge technologies. You will collaborate closely with clients to understand their challenges, design and implement strategic solutions, and deliver measurable results. You will lead projects that help clients unlock the potential of advanced technologies while improving efficiency, personalizing customer interactions, and driving sustainable growth. If this role resonates with you, we invite you to discover exciting global opportunities available within Accenture Strategy & Consulting's Customer, Sales & Service practice. Roles & Responsibilities: Provide strategic counsel to clients on a range of topics, including growth strategy, digital transformation, market entry, competitive analysis, and operational improvement. Lead and manage complex transformation projects, from strategy development to implementation. Lead digital transformation initiatives for CMT customer service operations, leveraging AI, machine learning, and automation. Leverage data analytics and market research to identify key trends, assess market opportunities, and develop data-driven recommendations for clients. Identify and evaluate new business opportunities, develop innovative solutions, and drive revenue growth for clients. This includes exploring new technologies, business models, and partnerships. Advise clients on how to leverage technology, including Data, AI, cloud computing, and automation, to achieve their strategic objectives. Build and maintain strong relationships with client stakeholders, acting as a trusted advisor and thought leader. Proactively identify client needs and develop new business opportunities. Lead and contribute to pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, Business Case development etc. Collaborate effectively with other departments, such as product development, marketing, and IT, to ensure alignment and seamless integration of customer service initiatives. Mentor and coach junior team members, fostering a collaborative and high-performing team environment. Provide guidance and support for their professional development. Lead practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions etc. Ability to take new challenges and to be an enthusiastic learner. Professional & Technical Skills: MBA from a tier 1 or tier 2 institute. 10+ years of digital experience and solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences. Experience in working for a Communication, Media and Telecom Company in Service Transformation role / Deep understanding of the CMT industry landscape, including key players, trends, and challenges. Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations and functional needs. Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project. Bachelor's degree in related field or equivalent experience and Post-Graduation in Business management would be an added value. Experience leading the design and implementation of contact center applications, from concept to deployment, is highly desirable. Additional Information: An opportunity to work on transformative projects with key G2000 clients.Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. This position is based at our Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai office. About Our Company | Accenture Qualifications Experience: 10+ Years experience in the CMT industry. Experience in management consulting or strategy roles will be an added advantage (optional) Educational Qualification: Post Graduation in Business Management

Job Title: Industry SME – Insurance / Senior Manager S&C GN SONG Management Level: 06 – Senior Manager Location: Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai Must have skills: Contact Center Transformation, Customer Service Strategy, Technology and Innovation Good to have skills: Industry Trends and Disruptions, Claims Management Expertise, General Regulatory and Compliance Expertise, Digital Literacy, Value architect, Product Owner, Business Analyst, Digital transformation, Business case creations for Contact center transformation. Job Summary :As an Industry SME – Insurance / Senior Manager S&C GN SONG, you will be responsible for leading and driving initiatives to revolutionize customer experience, optimize service delivery, and implement cutting-edge solutions within the insurance sector. Your role will involve leveraging technology, AI, and innovation to transform customer service. You will work closely with clients, providing expert guidance on customer service strategies and transformation initiatives. Roles & Responsibilities: Serve as subject matter expert (SME) on insurance customer service trends, best practices, technologies (including AI, automation, and analytics), and general regulatory guidelines. Develop and champion a forward-thinking customer experience vision and strategy tailored to the insurance industry, with a focus on leveraging technology and AI. Possess a strong understanding of key customer service performance indicators (KPIs) in the Insurance sector and analyze these KPIs to identify areas for improvement. Lead the exploration, evaluation, and implementation of AI-powered solutions to enhance customer service. Drive the digital transformation of customer service, including the implementation of self-service portals, mobile apps, CRM systems, and other relevant technologies. Identify and evaluate emerging technologies and innovative solutions that can enhance customer service in insurance. Analyze and optimize existing customer service processes to improve efficiency, reduce costs, and enhance customer satisfaction. Evaluate and recommend customer service technologies and platforms, including AI-powered solutions, and manage relationships with third-party vendors. Utilize data analytics to measure customer service performance, identify areas for improvement, and track the effectiveness of transformation initiatives. Consult with clients on their customer service strategies and provide expert guidance on transformation initiatives. Lead and contribute to pre-sales activities including response to RFPs, creating proofs of concept, and demonstrating solutions during client orals. Lead practice-specific initiatives including creating points of view, creating reusable assets on contact center space, and performing analysis on industry research and market trends. Continuously take on new challenges and be an enthusiastic learner. Professional & Technical Skills: MBA from a tier 1 or tier 2 institute. 10+ years of digital experience and solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences. Experience in working for an Insurance company in Service Transformation role. Solid experience developing interactive models using conversational platforms and deep understanding of customer-centered design processes. Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs. Strong stakeholder management skills and a proactive approach to issue and risk resolution. Bachelor's degree in related field or equivalent experience and Post-Graduation in Business management would be an added value. Experience leading the design and implementation of contact center applications, from concept to deployment, is highly desirable. Additional Information: An opportunity to work on transformative projects with key G2000 clients.Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. This position is based at our Bengaluru/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai office. About Our Company | Accenture Qualifications Experience: 10+ Years Educational Qualification: Post Graduation in Business Management

Position Title: AGM / DGM - Service Department: Customer Service Reports To: Director Work Location: Gurugram Experience Required: 10 to 15 Years Industry Preference: Medical Devices & Equipment's Consumer Electronics & Appliances Diagnostics Role Overview We are looking for a highly driven and experienced AGM/DGM Service Operations to lead and streamline our nationwide service operations. The incumbent will be responsible for overseeing end-to-end service delivery, ensuring customer satisfaction, strengthening channel and government service operations, driving process excellence, and aligning the service function with overall business goals. A strong orientation toward post-sales revenue generation through spare parts sales is also expected. Key Responsibilities 1. Service Strategy & Planning Develop and implement national service strategies in alignment with organizational goals and customer expectations. Design SOPs, SLAs, escalation matrix, and service frameworks for preventive and corrective maintenance. 2. Pan India Service Operations Management Lead and manage a large service team deployed across India (Field Engineers, Regional Service Managers, Technical Support). Monitor service KPIs (TAT, FTR, uptime, customer satisfaction) and ensure adherence to defined metrics. Oversee service operations for both Channel Partners and Government installations (tenders, AMC, warranty, etc.). 3. Customer Experience & Issue Resolution Build a customer-centric culture within the service team. Ensure timely and quality resolution of service complaints with root cause analysis and long-term fixes. Develop and implement feedback mechanisms to capture service performance insights. 4. Team Management & Capability Building Lead a strong service team, ensuring proper recruitment, training, mentoring, and performance evaluation. Conduct periodic training and certification for Field Engineers and Service Managers. 5. Spare Parts & Revenue Management Develop and manage a robust system for spare parts planning, pricing, inventory, and logistics. Drive spare parts sales as a revenue stream, with proper monitoring and achievement of monthly/quarterly targets. 6. Service Network Development Expand and upgrade service partner network in key geographies. Ensure partner alignment with companys technical and customer service standards. 7. Cross-Functional Collaboration Collaborate with Product, Quality, Sales, and R&D teams to ensure product feedback loop and quality improvement. Support marketing and pre-sales teams with service capability presentations when needed. Desired Profile Education: B.Tech / BE in Electronics, Biomedical, Mechanical or related field. MBA preferred but not mandatory. Experience: 1015 years of relevant experience in managing national service operations in Medical Devices, Consumer Electronics, Appliances, or similar industries. Strong exposure to both direct service operations and partner-managed service delivery. Experience with CRM tools, service ticketing systems, and service automation initiatives. Proven ability to lead large teams, build processes, manage P&L of service function (revenue + cost), and drive operational efficiency.

High level of customer satisfaction after sales support High quality of pre sales support Service revenue generation Timely collections Handsome Service Profitability & Growth Spare Parts Management Monitor quality of IQ Products Team Management

Key Responsibilities: Strategic Leadership and Planning: Develop and execute the overall service strategy in alignment with the company's goals and objectives. Identify opportunities for service growth and improvement. Analyze market trends and competitor activities to ensure the company's service offerings remain competitive. Develop and manage the service department's budget. Operational Management: Oversee the day-to-day operations of the service department, ensuring efficiency and effectiveness. Establish and monitor key performance indicators (KPIs) for the service team. Implement and maintain service policies, procedures, and standards. Ensure compliance with safety regulations and quality standards. Manage service schedules, resource allocation, and inventory. Customer Relationship Management: Build and maintain strong relationships with key clients. Ensure high levels of customer satisfaction through excellent service delivery. Address and resolve complex customer issues and escalations in a timely and professional manner. Gather customer feedback and use it to improve service offerings and processes. Team Leadership and Development: Recruit, train, and manage a high-performing service team. Set clear performance expectations, provide regular feedback, and conduct performance reviews. Foster a positive and collaborative work environment. Identify training and development needs of the team and implement relevant programs. Reporting and Analysis: Prepare regular reports on service performance, customer satisfaction, and financial results. Analyze data to identify trends and areas for improvement. Present reports to senior management. Collaboration: Work closely with other departments, to ensure a seamless customer experience Required Skills & Qualifications : Proven track record of successfully leading and managing a service department. Strong understanding of service operations, customer relationship management, and financial management. Excellent leadership, communication, and interpersonal skills. Problem-solving and decision-making abilities. Preferred Qualifications : Bachelors degree or Master’s degree in Electronics, Instrumentation, or a related technical field is required