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Service & Quality Manager

0 years

0 Lacs

bengaluru karnataka

Posted:2 weeks ago| Platform: Indeed logo

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Skills Required

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Work Mode

On-site

Job Type

Full Time

Job Description

General Information

Req #
WD00092241
Career Area:
Quality/Process
Country/Region:
India
State:
Karnataka
City:
BANGALORE
Date:
Tuesday, December 16, 2025
Working Time:
Full-time
Additional Locations:
  • India - Karnātaka - Bangalore
  • India - Karnātaka - BANGALORE

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).


This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Position Overview / Purpose

Owns ITSM, audit, and SOP management for managed SAP; ensures continual service improvement.

Key Responsibilities

  • Service Delivery & Planning: Analyzing customer requirements and planning and executing tailored engagement strategies.

  • Quality Assurance: Focusing on continuous improvement, quality management, and problem-solving to ensure the adoption of SAP software is successful. This includes leveraging tools like the Continuous Quality Check (CQC) & Improvement Services offered .

  • Transformation Guidance: Guiding customers through their digital transformation journey, particularly the migration to SAP S/4HANA Cloud.

  • Clean Core Strategy: Helping customers manage extensions and integrations to maintain a "clean core" in their SAP S/4HANA system, which allows for easier and faster adoption of future innovations.

  • Operational Excellence: Working to ensure smooth system operations, security, and compliance management, often within a cloud operating model that includes hyperscaler infrastructure (AWS, Azure, Google Cloud).
    Collaboration: Collaborating with cross-functional teams and partners to provide quality services and resolve technical complexities

  • Provides leadership for innovation and quality uplift matching global SAP AMS standards.

Core Technical Expertise

ITIL v4, ServiceNow, SAP Solution Manager, Power BI/Tableau, audits.

Certifications / Qualifications

ITIL , ISO Auditor, Six Sigma Green Belt.
Bachelor’s degree in Computer Science, Computer Engineering, Software Engineering, or a related discipline that provides a solid background in IT.

Experience & Competencies

10+ yrs service/process quality, managed services.

Location / Shift

Bangalore / 24x7 Rotational

#SAPMS

Additional Locations:
  • India - Karnātaka - Bangalore
  • India - Karnātaka - BANGALORE

NOTICE FOR PUBLIC

At Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo representative.
Please beware of fraudulent recruiters posing as Lenovo representatives. They may request cash deposits or personal information. Always apply through official Lenovo channels and never share sensitive information. Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment.
Kindly verify job offers through the official Lenovo careers page or contact IndiaTA@lenovo.com. Stay informed and cautious to protect yourself from recruitment fraud. Report any suspicious activity to local authorities.

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