Service Now Trainer

This role is for one of the Weekday's clients

ServiceNow Trainer

ServiceNow platforms

structured training programs

technical expertise in ServiceNow

Requirements

Key Responsibilities

• Training Delivery:
• Design, develop, and deliver comprehensive training programs on various ServiceNow modules including ITSM, ITOM, HRSD, CSM, and other specialized applications.
• Conduct classroom, virtual, and blended training sessions tailored to the needs of technical teams, business users, and administrators.
• Ensure that all training materials align with current ServiceNow versions, best practices, and industry standards.
• Curriculum Development:
• Create structured training plans, course content, manuals, hands-on labs, and assessments that support learning objectives.
• Continuously update course material to reflect the latest ServiceNow features, upgrades, and emerging trends.
• Develop practical exercises, case studies, and simulations to enhance learner engagement and application of knowledge.
• Learner Support & Assessment:
• Assess participant knowledge levels before, during, and after training to ensure effective learning outcomes.
• Provide ongoing support, mentoring, and guidance to trainees to help them achieve ServiceNow certification and proficiency.
• Gather feedback to evaluate training effectiveness and improve delivery methods.
• Collaboration & Stakeholder Engagement:
• Work closely with internal teams, ServiceNow implementation partners, and clients to identify training needs and customize programs accordingly.
• Collaborate with leadership to align training initiatives with organizational goals and workforce development strategies.
• Act as a trusted advisor, helping organizations maximize their investment in ServiceNow through effective knowledge transfer.
  

Required Skills & Qualifications

• Experience: 10 - 14 years of professional experience with a minimum of 7+ years working hands-on with ServiceNow platforms.
• Proven track record as a technical trainer, corporate trainer, or instructor in IT or ServiceNow-related domains.
• In-depth knowledge of ServiceNow modules, including configuration, administration, and development.
• Experience designing, developing, and delivering training content both in-person and online.
• Strong understanding of ITIL processes and how they integrate with ServiceNow.
• Excellent presentation, facilitation, and communication skills with the ability to engage audiences at different levels of expertise.
• Strong problem-solving ability and adaptability to adjust training methods based on learner needs.
• Relevant ServiceNow certifications (e.g., CSA, CIS, CAD, ITSM) strongly preferred.
• Experience mentoring or coaching teams for ServiceNow certification readiness is highly desirable