Service Now Trainer

Requirements

ServiceNow Trainer

8+ years of professional experience

technical knowledge

instructional delivery skills

translate complex concepts into clear, engaging learning experiences

comprehensive training programs

Key Responsibilities

• Design and deliver ServiceNow training sessions for developers, administrators, consultants, and end-users.
• Conduct classroom training, online workshops, and blended learning sessions.
• Tailor training content to meet the needs of different audiences, from technical teams to business stakeholders.

• Develop and update training materials, courseware, manuals, and hands-on labs.
• Create engaging and practical learning experiences aligned with ServiceNow best practices.
• Incorporate real-world case studies, exercises, and assessments to reinforce learning.

• Deliver training across core ServiceNow modules such as:
• IT Service Management (ITSM)
• IT Operations Management (ITOM)
• IT Asset Management (ITAM)
• HR Service Delivery (HRSD)
• Customer Service Management (CSM)
• Security Operations (SecOps)
• Stay updated on latest ServiceNow releases and features to integrate into training programs.
• Assessment & Feedback
• Design and administer quizzes, assignments, and certification practice exams.
• Monitor learner progress, provide constructive feedback, and ensure skill gaps are addressed.
• Evaluate training effectiveness and continuously refine delivery methods and materials.
• Mentorship & Support
• Provide post-training support, mentoring learners in applying their knowledge to projects.
• Coach junior trainers or internal teams to build training delivery capacity.
• Guide learners preparing for ServiceNow certifications (CSA, CIS, CAD, etc.).
  

Required Skills & Qualifications

• 8+ years of experience in IT training with significant focus on ServiceNow.
• Hands-on expertise with ServiceNow platform and multiple modules (ITSM, ITOM, HRSD, SecOps, etc.).
• Proven experience in instructional design, adult learning principles, and training delivery.
• Strong technical skills in ServiceNow administration, scripting, and configuration.
• Excellent communication, presentation, and facilitation skills.
• Ability to simplify technical concepts for non-technical audiences.
• Experience in preparing learners for ServiceNow certification exams.
  

Preferred Qualifications

• ServiceNow certifications (CSA, CIS, CAD, CSM, ITSM, ITOM, or others).
• Experience working with corporate clients, enterprise projects, or consulting firms.
• Familiarity with e-learning tools, LMS platforms, and virtual training environments.
• Exposure to ITIL frameworks and other IT service management practices