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Capgemini
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Service Now Senior Consultant/Manager

Service Now Senior Consultant/Manager

Capgemini

6 - 11 years

9 - 14 Lacs

Mumbai Pune Bengaluru

Posted:1 month ago| Platform:

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Skills Required

cmdb javascript servicenow itsm active directory css project management service management problem management service level management change management service request management itil certified incident management html servicenow development itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where you ll be able to reimagine what s possible. Join us and help the world s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role

Lead design, development, and implementation of ServiceNow solutions.

Deliver scalable ITSM, ITOM, HRSD, and CSM modules based on client needs.

Integrate ServiceNow with systems like CMDB, Active Directory, and third-party tools.

Conduct workshops, gather requirements, and configure/customize the platform.

Optimize workflows using scripting, automation, and best practices.

Ensure platform governance, performance, and compliance.

Mentor junior consultants and uphold quality through reviews and documentation.

Your Profile

6 to 12years of experience in Service Now

Proven experience in ServiceNow implementation, customization, and support projects.

Strong understanding of ITSM processes and ServiceNow architecture.

Hands-on experience with ServiceNow modules, scripting (JavaScript), Flow Designer, and IntegrationHub.

Ability to lead client engagements, conduct training, and manage project deliverables.

Strong communication and organizational skills, with a collaborative and proactive mindset.

What youll love about working with us

We value flexibility and support a healthy work-life balance through remote and hybrid work options.

Competitive compensation and benefits.

Career development programs and certifications in SAP and cloud technologies.

A diverse and inclusive workplace that fosters innovation and collaboration.

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Service Now Senior Consultant/Manager