Service Now Practice Head

Zensar

14 - 19 years

40 - 50 Lacs

Kolkata Mumbai New Delhi Hyderabad Pune Chennai Bengaluru

Posted:4 days ago| Platform:

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Skills Required

Training Escalation management OEM account mining Customer experience Revenue generation Portfolio management Service Head

Work Mode

Work from Office

Job Type

Full Time

Job Description

Service Now Practice Head.

General Exp - All of the above +

Experience of building and running portfolio of 50+ Mn size
Strong experience of capacity & Capability Building
Good connect within industry to attract best talent
Good track record of team retention
Experience with building stand alone as well as collaborative, bundled Service offerings
Good connect with OEM s to bring investments for enablement (Training, Certifications, Demo Instances)
Should work collaboratively with other practices, business lines within organization.
Should be travel ready and flexible.

Technical EXP - All of the above +

Should be responsible for Portfolio Management, Governance and Escalation Management
Should be good with aggressive strategies for land and expand, new territories, new logos
Should be the leader to set examples for next in line with appropriate actions for account mining, customer experience and consistent revenue generation
Should be able to represent CIS and ServiceNow in large forums, customer meets and visits.
Should be responsible for SGA, GM and 30% YnY growth targets.
Should review all proposals, pricing and solutions for final approval
Should give timely updates to leadership team wrt business strategies, performance and possible escalations
Should be bold enough to accept aggressive targets, growth plans and drive towards excellence.

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