Service Now Operations Lead

As a ServiceNow Operations Lead at Value Center ERP, your primary responsibility will be to collaborate with the support partner and customers, providing technical and governance support for ServiceNow O&M tasks. You will lead the sustainment efforts performed by engineers and technicians supporting the platform, ensuring that procedures are properly documented and tickets are proactively addressed. Your impact will be significant as you will be responsible for coordinating and governing the proper adjudication and disposition of incident, requests, and change tickets assigned to the team. You will develop, implement, and enforce deployment plans and operation checklists for the sustainment of the platform. Additionally, you will enforce configuration, change, and release management policies and procedures. In this role, you will ensure timely response to system alerts and customer-reported issues, resolving them by exercising independent judgment within established guidelines. You will also be responsible for documenting system administration tasks such as patching, configuring software, responding to service outages, monitoring system performance, fixing system issues, and managing accounts. To be successful in this position, you should have a Masters or Bachelor's degree in IT/Computer Science with at least 5 years of relevant experience. You must hold ServiceNow Certified System Administrator certifications and have strong analytical and critical thinking skills. Effective interpersonal and communication abilities are essential for partnering with business customers, partners, and users to address and fix problems. Join our forward-thinking team at Value Center ERP and be part of a group dedicated to driving digital transformation in manufacturing. Together, we contribute to innovative projects that have a significant impact on our business and the industry. At Siemens Energy, we are committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. If you are a standout colleague with a strong willingness to participate and help others, and you thrive in a fast-paced environment with self-motivation, we invite you to apply for this exciting opportunity. For more information on how you can make a difference at Siemens Energy, visit [1] http://www.siemens-energy.com/employeevideo Siemens Energy celebrates diversity and inclusion, recognizing the power generated through our differences. We do not discriminate based on ethnic background, gender, age, religion, identity, or disability. Join us in energizing society and driving the energy transition forward. We offer a range of rewards and benefits, including automatic coverage under Medical Insurance for all employees. Siemens Energy also provides an option to opt for a Meal Card, which is as per the terms and conditions prescribed in the company policy as a part of CTC, a tax-saving measure.,