13 Servicenow Itam Jobs

As a Senior Associate Engineer in IT Service Management, you will be responsible for various tasks related to IT Service Management practices, policies, and procedures within the organization. Your primary focus will be on effectively managing and delivering IT services to ensure alignment with business objectives and meet the needs of end-users. By following best practices and emphasizing continuous improvement, you will contribute to enhancing user satisfaction and productivity. Your responsibilities will include writing, testing, and documenting technical work products such as code, scripts, and processes in accordance with organizational standards. You will also be expected to prioritize reliability, quality, reusability, and craftsmanship of products and systems while breaking down complex designs to anticipate potential issues and guide the team in implementing best practices for improving reliability, security, and observability in systems under development. Additionally, you will need to observe the environment, identify problems, and explore new approaches during root cause analysis. You will be involved in designing and implementing self-contained systems within your team's domain and defining test suites and instrumentation to ensure latency and availability targets are met. To be successful in this role, you should have a Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), or Engineering, along with at least 1 year of experience in designing, developing, and implementing large-scale solutions in production environments. Key Responsibilities: - Maintain and update asset & software asset records in HAM & SAM tools and CMDB. - Monitor asset & software usage and license compliance across environments. - Assist all IT teams in OS and application patching utilizing Tanium. - Manage & Maintain Claroty IOT/OT asset discovery. - Maintain and install Claroty collectors working with IT field support. - Assist in software audits and reconciliation of entitlements vs. deployments. - Support procurement and contract teams with software entitlement validation. - Collaborate with IT, security, and finance teams to ensure alignment on software usage and cost allocation. - Identify opportunities for license optimization and cost savings. - Generate reports and dashboards to support decision-making and compliance. - Participate in the development and refinement of SAM processes and documentation. - Provide support for escalations related to software licensing and asset tracking. Please note that this list of responsibilities may not be exhaustive, and additional essential functions may be required based on the needs of the organization. Management may modify the job or assign additional tasks as necessary, while adhering to legal and collective bargaining obligations. Your contribution to IT Service Management will play a crucial role in the overall success of the organization.,

Job description Total experience 10+years. Strong working experience in ServiceNow development and implementation. Proven expertise in ServiceNow ITAM, HAM, SAM, and ITSM modules. Experience in implementing and managing complex integrations between ServiceNow and external systems. Proficiency in ServiceNow scripting: Business Rules, Client Scripts, UI Policies, UI Actions, Jelly, and AngularJS. Experience working in Agile/Scrum environments and managing multiple priorities in a fast-paced setting. Experience with ServiceNow ITOM and/or CSM modules. Strong understanding of ITIL processes and certifications (Foundation or Intermediate level preferred). ServiceNow Certified System Administrator and additional module certifications. Familiarity with ServiceNow Flow Designer and Integration Hub. Mentoring the team members to meet the clients needs and holding them accountable for high standards of delivery detail. Excellent communication and interpersonal skills RESPONSIBILITIES: Understanding functional requirements thoroughly and analyzing the clients needs in the context of the project Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns, and frameworks to realize it. Determining and implementing design methodologies and toolsets Enabling application development by coordinating requirements, schedules, and activities. Being able to lead/support UAT and production rollouts. Creating, understanding, and validating WBS and estimated effort for given module/task, and being able to justify it. Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement Giving constructive feedback to the team members and setting clear expectations. Helping the team in troubleshooting and resolving complex bugs Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken. Carrying out POCs to make sure that suggested design/technologies meet the requirements.

Strong ServiceNow ITAM Development experience Extensive hands on experience in Software & Hardware Asset Management tools Must to have Flexra tool experience , Jira experience Good to have Software License Knowledge, MicroFocus's UFT scripting tool

Strong ServiceNow ITAM Development experience Extensive hands on experience in Software & Hardware Asset Management tools Must to have Flexra tool experience , Jira experience Good to have Software License Knowledge, MicroFocus's UFT scripting tool

You are a Project Manager with expertise in Asset Management for both IT and Non-IT assets. As a part of NexusNow.ai, a global leader in AI-powered enterprise transformation, you will be based onsite at the Bangalore headquarters of a large retail and e-commerce enterprise. You will be responsible for leading a nationwide transformation program for IT and Non-IT assets, involving physical audits, AI-based tracking, asset tagging, and reconciliation across multiple locations. Your role will encompass managing a large-scale program covering tagging, onboarding, reconciliation, and automation across India. You will be the central point of coordination between customer stakeholders, vendor teams, and internal resources. It is essential to drive asset lifecycle processes for both IT and Non-IT assets, ensuring alignment between various departments like Finance, IT, Admin, and Store Ops through automated workflows. You will lead the deployment and integration of asset platforms like AssetCues and ERP systems such as Oracle Fusion, ITAM, and HRMS. Implementing mobile-enabled asset tracking, barcode/RFID-based audit systems, and AI-powered features will be crucial for real-time reporting and synchronization of records. Supervising physical verifications, driving automated reconciliations, ensuring compliance with regulations, and managing write-off workflows are key aspects of your responsibilities. Your skills should include expertise in IT and Non-IT Asset Lifecycle Management, Retail & E-Commerce domain experience, familiarity with various Asset Management tools, and hands-on experience with tracking technologies and AI-enabled asset processes. Your strong leadership, planning, stakeholder communication, and reporting capabilities will be vital for the successful execution of this comprehensive asset management program. Your understanding of asset management in Finance, including FAR, capitalization, and audit processes, will also be crucial for ensuring compliance and operational efficiency.,

Responsibilities Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. • Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center. • Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACLs, Notifications, UI Pages, UI Macros, and SLAs/OLAs. • Integrations knowledge using REST, SOAP • Hands-on Experience on Service Portal • Hands-on Experience on Performance Analytics • Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements • Provide technical support assistance to diagnose and resolve issues and troubleshoot complex how to questions. • Define complex application development administration and programming standards. • Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups. • Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents. • Experience in implementation of ServiceNow HAMPro, SAMPro, Discovery, Integration Hub is an added advantage • You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs • You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. • You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives • You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: 3 to 5 years of experience as ServiceNow Developer (implementation role). • Good knowledge of ServiceNow and ITIL. • Understanding Scrum Methodology. • Strong engagement, communication and facilitation skills. • ServiceNow Certified System Administration Technical and Professional Requirements: Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Preferred Skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM

Responsibilities Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. • Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center. • Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACLs, Notifications, UI Pages, UI Macros, and SLAs/OLAs. • Integrations knowledge using REST, SOAP • Hands-on Experience on Service Portal • Hands-on Experience on Performance Analytics • Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements • Provide technical support assistance to diagnose and resolve issues and troubleshoot complex how to questions. • Define complex application development administration and programming standards. • Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups. • Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents. • Experience in implementation of ServiceNow HAMPro, SAMPro, Discovery, Integration Hub is an added advantage • You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs • You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. • You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives • You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: 3 to 5 years of experience as ServiceNow Developer (implementation role). • Good knowledge of ServiceNow and ITIL. • Understanding Scrum Methodology. • Strong engagement, communication and facilitation skills. • ServiceNow Certified System Administration Technical and Professional Requirements: Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Preferred Skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM

As a ServiceNow Operations Lead at Value Center ERP, your primary responsibility will be to collaborate with the support partner and customers, providing technical and governance support for ServiceNow O&M tasks. You will lead the sustainment efforts performed by engineers and technicians supporting the platform, ensuring that procedures are properly documented and tickets are proactively addressed. Your impact will be significant as you will be responsible for coordinating and governing the proper adjudication and disposition of incident, requests, and change tickets assigned to the team. You will develop, implement, and enforce deployment plans and operation checklists for the sustainment of the platform. Additionally, you will enforce configuration, change, and release management policies and procedures. In this role, you will ensure timely response to system alerts and customer-reported issues, resolving them by exercising independent judgment within established guidelines. You will also be responsible for documenting system administration tasks such as patching, configuring software, responding to service outages, monitoring system performance, fixing system issues, and managing accounts. To be successful in this position, you should have a Masters or Bachelor's degree in IT/Computer Science with at least 5 years of relevant experience. You must hold ServiceNow Certified System Administrator certifications and have strong analytical and critical thinking skills. Effective interpersonal and communication abilities are essential for partnering with business customers, partners, and users to address and fix problems. Join our forward-thinking team at Value Center ERP and be part of a group dedicated to driving digital transformation in manufacturing. Together, we contribute to innovative projects that have a significant impact on our business and the industry. At Siemens Energy, we are committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. If you are a standout colleague with a strong willingness to participate and help others, and you thrive in a fast-paced environment with self-motivation, we invite you to apply for this exciting opportunity. For more information on how you can make a difference at Siemens Energy, visit [1] http://www.siemens-energy.com/employeevideo Siemens Energy celebrates diversity and inclusion, recognizing the power generated through our differences. We do not discriminate based on ethnic background, gender, age, religion, identity, or disability. Join us in energizing society and driving the energy transition forward. We offer a range of rewards and benefits, including automatic coverage under Medical Insurance for all employees. Siemens Energy also provides an option to opt for a Meal Card, which is as per the terms and conditions prescribed in the company policy as a part of CTC, a tax-saving measure.,

Senior Data Analyst - Procurement Bengaluru, India We are seeking a skilled and highly motivated Senior Data Analyst to join our Procurement team. In this role, you will analyze various data management tools, optimize software license usage, and provide key insights to stakeholders regarding software license performance and cost-effectiveness. The ideal candidate will possess a strong technical background and a keen analytical mindset, with a focus on improving the overall reporting landscape and help drive efficiency. Candidates must be available to work and attend meetings during Pacific Standard Time (PST). Key Responsibilities: This position is responsible for data analysis and reporting needs for the Procurement team (SS&P) in support of Business Services. The role covers data needs related, but not limited to, Snowflake, Coupa, ServiceNow, and financial metrics supporting strategic priorities and participates in a variety of special projects involving data analysis, business operations, and data management. Managing Procurement reports (e.g., Excel, Tableau, Power BI) with precision and effectiveness based on data coming from a variety of business systems and data warehouses (Coupa, Snowflake, SCOUT, ServiceNow) Providing first line resolution and support for data requests as well as partnering with IT and Sec-Ops team accordingly Growing the analytics and Business Intelligence related to software contracts, metrics, cost, budget supported by Procurement and Sourcing to assist in building a data-driven culture: Software Asset Inventory: Maintain an accurate and up-to-date inventory of software licenses, versions, and deployments throughout the organisation. License Compliance: Ensure adherence to software licensing agreements, monitor license usage, and take necessary measures to address any non-compliance issues. License Optimization: Analyse software usage patterns, identify opportunities for optimization, and implement strategies to optimize license allocation and reduce costs (ex: co-terming agreements). Cost Optimization: Focus on software license cost management, tracking, and forecasting. Collaboration: Work with cross-functional teams (e.g. IT, Security, Bu) to improve data quality and reporting. Renewals: Provide up-to-date and reliable information to ensure software contracts are renewed on time. Design BI dashboards, scorecards, charts/graphs, drill-downs, and dynamic reports to meet new information needs. Lead the creation of a catalog of Key Performance Indicators and the documentation of their supporting business requirements, data models, calculation rules, and metadata. Qualifications: Bachelor s degree in Computer Science, Information Systems Management, or a related field, or an equivalent combination of education and/or experience. Advanced Excel skills required; ServiceNow or BI tool certifications are a plus. Experience: 5+ years of experience as a Data Analyst, with hands-on experience in data analysis and creating visualizations using BI tools. Expertise with SQL, Snowflake, Power BI, and Tableau. Strong understanding of Procurement/Sourcing processes, especially in SaaS and Cloud Services. Strong knowledge of ServiceNow ITAM and/or ITSM. Experience with cloud-based analytics or data governance. Proficient in PowerPoint with the ability to influence decision-making using data-driven insights. Excellent problem-solving and data analysis skills, with a focus on cloud performance metrics and cost optimization. Strong written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non-technical stakeholders. Ability to manage multiple priorities and projects in a fast-paced environment. Excited to work in a fast-growing global environment and able to thrive with both autonomy and collaboration.

Job Title: ServiceNow ITAM Implementation Specialist (HAM/SAM) Location: Bengaluru/ Chennai Experience: 9 to 12 years Company: Mindsprint Job Summary: Mindsprint is seeking an experienced ServiceNow ITAM Implementation Specialist to join our team. The ideal candidate will have a strong background in implementing and optimizing IT Asset Management (ITAM) solutions, specifically Hardware Asset Management (HAM) and Software Asset Management (SAM), using the ServiceNow platform. You will be responsible for deploying, configuring, and maintaining ServiceNow ITAM modules to enhance asset tracking and management efficiency. Key Responsibilities: Implement and configure ServiceNow ITAM modules, including HAM and SAM. Integrate ServiceNow ITAM solutions with other IT systems and tools. Collaborate with stakeholders to gather requirements and translate them into technical specifications. Develop workflows, scripts, and automation rules to streamline asset management processes. Monitor and optimize the performance of ITAM solutions. Provide technical support and troubleshooting for ServiceNow ITAM applications. Maintain documentation for configurations, processes, and procedures. Stay updated with the latest ServiceNow features and best practices in ITAM. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. 9 to 12 years of experience in ServiceNow ITAM implementation and configuration. Strong understanding of ITAM processes and best practices. Proficiency in JavaScript, PowerShell, and other scripting languages. Experience with ServiceNow modules such as HAM and SAM. Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills. ServiceNow Certified Implementation Specialist or similar certification is a plus.

Key Responsibilities Technical Lead in implementing ServiceNow HAM Pro and SAM Pro modules along with CMDB, Discovery, Integrations, Model Management, lifecycle processes, normalization, workspace enablement, etc. Leading a team of other ServiceNow developers/administrators, guiding and mentoring junior team members, and developing solutions across the full suite of ServiceNow offerings: IT Asset Management (HAM Pro, SAM Pro), IT Service Management (ITSM Pro), IT Operations Management (ITOM Pro & CMDB), Planning, and implementing solutions for new features, capabilities, and system integrations with ServiceNow to address key user and/or system requirements. Following leading/best practices for configuring, enhancing, and maintaining ServiceNow platform implementations across multiple ServiceNow modules including IT Asset Management (HAM Pro, SAM Pro), IT Service Management (ITSM Pro), IT Operations Management (ITOM Pro & CMDB), Developing solutions across the ServiceNow platform to utilize automation and integration capabilities of ServiceNow, focused on leveraging business services using out of the box capabilities. Participate or Lead weekly meetings with clients to discuss their needs and ensure current work assigned to team is progressing Present, educate and persuade clients on best practices as it pertains to their ServiceNow environment Coordinate with Subject Matter Experts for requests from clients when needed Develop and execute ServiceNow roadmaps as defined and approved by the platform owner. Document development, configuration and technical details & prepare training material Required Experience / Skills ServiceNow CIS-HAM Certification ServiceNow CIS-SAM Certification ServiceNow CSA Certification ServiceNow CMDB MicroCerts JavaScript - 4+ Years Additional Preferred Skills Use of ServiceNow HAM Pro and/or SAM Pro in day to day roles Additional ServiceNow Certifications Flow designer Business rules Script includes GlideRecord and how to build efficient queries Client scripting vs Server side AJAX GlideRecord and how to build efficient queries Previous experience with MS SCCM/Intune Previous experience with JAMF Previous experience with Tanium ITIL V3 or V4 Foundations Certification Strong understanding of ITSM Strong Understanding of Hardware Asset Management processes Strong Understanding of Software Asset Management Processes Strong Understanding of Procurement processes and how they create/update assets Previous experience with ServiceNow CMDB Previous experience with ServiceNow CSDM IAITAM CAMP, CHAMP, or CSAM certification Agile Scrum and/or Kanban experience.

ServiceNow ITAM, CMDB ITSM Developer2 About Jade Jade Global is a well-positioned, long time ServiceNow Implementation partner. We create value through our vast portfolio of IT and business services delivered by highly skilled developers and architects. We are looking for individuals who believe in growing with a growing consulting organization. Key Responsibilities Technical Lead in implementing ServiceNow HAM Pro and SAM Pro modules along with CMDB, Discovery, Integrations, Model Management, lifecycle processes, normalization, workspace enablement, etc. Leading a team of other ServiceNow developers/administrators, guiding and mentoring junior team members, and developing solutions across the full suite of ServiceNow offerings: IT Asset Management (HAM Pro, SAM Pro), IT Service Management (ITSM Pro), IT Operations Management (ITOM Pro CMDB), Planning, and implementing solutions for new features, capabilities, and system integrations with ServiceNow to address key user and/or system requirements. Following leading/best practices for configuring, enhancing, and maintaining ServiceNow platform implementations across multiple ServiceNow modules including IT Asset Management (HAM Pro, SAM Pro), IT Service Management (ITSM Pro), IT Operations Management (ITOM Pro CMDB), Developing solutions across the ServiceNow platform to utilize automation and integration capabilities of ServiceNow, focused on leveraging business services using out of the box capabilities. Participate or Lead weekly meetings with clients to discuss their needs and ensure current work assigned to team is progressing Present, educate and persuade clients on best practices as it pertains to their ServiceNow environment Coordinate with Subject Matter Experts for requests from clients when needed Develop and execute ServiceNow roadmaps as defined and approved by the platform owner. Document development, configuration and technical details prepare training material Required Experience / Skills ServiceNow CIS-HAM Certification ServiceNow CIS-SAM Certification ServiceNow CSA Certification ServiceNow CMDB MicroCerts Java Script - 4+ Years Additional Preferred Skills Use of ServiceNow HAM Pro and/or SAM Pro in day to day roles Additional ServiceNow Certifications Flow designer Business rules Script includes GlideRecord and how to build efficient queries Client scripting vs Server side AJAX GlideRecord and how to build efficient queries Previous experience with MS SCCM/Intune Previous experience with JAMF Previous experience with Tanium ITIL V3 or V4 Foundations Certification Strong understanding of ITSM Strong Understanding of Hardware Asset Management processes Strong Understanding of Software Asset Management Processes Strong Understanding of Procurement processes and how they create/update assets Previous experience with ServiceNow CMDB Previous experience with ServiceNow CSDM IAITAM CAMP, CHAMP, or CSAM certification Agile Scrum and/or Kanban experience

Company Description IS Global Service Center (GSC) operating from Chennai, India, is a part of IS supporting Expeditors IT operations.IS GSC started with 6 employees now we are 540+ employees today delivering world class Information services globally. This Product based Strategic Center's IT transformation has delivered a radical change to Expeditors IT manpower profile and skills over the past few years and will continue to deliver services as we continue to grow responsibly in the coming years. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, founded in 1979 we have employed over 19,000+ trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Job Description The User and Endpoint Systems (UES) Collaboration team manages several of Expeditors’ cloud-based collaboration technologies, including SharePoint, OneDrive, Azure DevOps, ServiceNow , Power Platform, and Microsoft Purview. As a UES Configuration Administrator, you will be responsible for the administration and support of our ServiceNow’s ITAM/ITSM platform, with the opportunity to expand into other technologies we are responsible for. Your primary focus will be the administration and support of Service Now and could extend your support to other team for its integration. You need to be constantly on the lookout for opportunities to improve our Infrastructure in ways that support development team autonomy. You take pride in your excellent customer service. You work well in a team environment and know how to bring out the best in your colleagues. KEY RESPONSIBILITIES Collaboration as a member of a highly motivated and agile team. Oversee the ongoing care and support of ServiceNow's Configuration Management Database (CMDB). Ensure the accuracy and integrity of CMDB data, including regular audits and updates. Administer and configure ServiceNow IT Asset Management (ITAM) and IT Service Management (ITSM) modules. Monitor system performance and troubleshoot issues to ensure optimal functionality. Create and maintain internal technical documentation. Triage and resolve incidents, troubleshoot issues and outages, and fulfill requests Collaborate as a member of a highly motivated and agile team. Qualifications Minimum Qualifications Should have experience in IT administration for 5 to 12 years. Proven experience in managing and maintaining ServiceNow's Configuration Management Database (CMDB) Proficiency in administering and configuring ServiceNow ITAM, ITSM, and/or similar modules. Strong understanding of CMDB best practices, data models, and relationships. Strong understanding of ITIL processes and best practices. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Desired Qualifications Experience with scripting languages such as JavaScript, PowerShell, or Python. Advanced knowledge of ServiceNow CMDB and its integration with other ITSM processes. Hold ServiceNow certifications (eg. ITIL Practitioner, ITIL Intermediate, Implementation Specialist, etc). Experience in a similar role within a large enterprise environment. Knowledge of Azure and M365 cloud-based services and platforms. REPORTING STRUCTURE Team Manager, Core Services Additional Information Expeditors offers excellent benefits: Paid Vacation, Holiday Health Plan: Medical Insurance Employee Stock Purchase Plan Training and Education Programs Unlimited opportunities for career advancement